Informational Lights from Service Science for the progression of Society

Léonard Michel

Description

That the Age of Enlightenment of the 17th and 18th centuries, the spirit of reason, science, humanism and progress, as opposed to obscurantism, has led to the emergence of scientific, disruptive knowledge, even regarding the foundations of Society, is indisputable to anyone using their reason. Thus, were brought about great transformations of Society, which took place.

In our time, digital technologies, through enabling observations of otherwise invisible phenomena, induce also a multitude of disruptive practices. As this effect and its inevitable implications continue to accelerate into the future, their integration into the progression of Society and enterprise is now absolutely imperative.

The intention of this book is to bring out the intelligence of the progression of Society or of enterprise by enabling the intelligence of living together (Human Sciences), the intelligence of solutions (Natural Sciences) and the intelligence of the artificial (Sciences of Engineering, including the Digital), to connect together through the informational intelligence of services. Such a connection is established thanks to Service Science. It forms the base for the Informational Lights.

Michel Léonard is a professor at the University of Geneva since 1977 in Information Systems and Service Science. He has been the initiator of numerous courses and curricula including the Franco-Swiss European DEA MATIS, and of the IESS (International Conference on Exploring Service Science) series of international scientific conferences. His research has focused on the one hand on methods for the design and evolution of information systems, and on the other hand on the creation of database management systems in accordance with these methods. They now focus on Service Science by adding the informational dimension.

Sujets

• Sciences sociales
• Sciences humaines
• Sociologie, société et politique
• Mathematics
• Mathématiques
• Ingénierie
• Informatique

Informations

• Publié par: EDP Sciences
• Date de parution: 08 juin 2020
• Nombre de lectures: 0
• EAN13: 9782759824748
• Langue: English
• Poids de l'ouvrage: 1 Mo

Extrait

Informational Lights from Service Science for the progression of Society

Michel Léonard

Informational Lights from Service Science for the progression of Society

Michel Léonard

T hat the Age of Enlightenment of the 17th and 18th centuries, the spirit of reason, science, humanism and progress, as opposed to obscurantism, has led to the emergence of scientific, disruptive knowledge, even regarding the foundations of Society, is indisputable to anyone using their reason. Thus, were brought about great transformations of Society, which took place.

In our time, digital technologies, through enabling observations of otherwise invisible phenomena, induce also a multitude of disruptive practices. As this effect and its inevitable implications continue to accelerate into the future, their integration into the progression of Society and enterprise is now absolutely imperative.

The intention of this book is to bring out the intelligence of the progression of Society or of enterprise by enabling the intelligence of living together (Human Sciences), the intelligence of solutions (Natural Sciences) and the intelligence of the artificial (Sciences of Engineering, including the Digital), to connect together through the informational intelligence of services. Such a connection is established thanks to Service Science. It forms the base for the Informational Lights.

Michel Léonardîs a professor at the Unîversîty of Geneva sînce 1977 în Informatîon Systems and Servîce Scîence. He has been the înîtîator of numerous courses and currîcula încludîng the Franco-Swîss European DEA MATIS, and of the IESS (Internatîonal Conference on Explorîng Servîce Scîence) serîes of înternatîonal scîentîic conferences. Hîs research has focused on the one hand on methods for the desîgn and evolutîon of înformatîon systems, and on the other hand on the creatîon of database management systems în accordance wîth these methods. They now focus on Servîce Scîence by addîng the înformatîonal dîmensîon.

9782759824670

9 782759 824670

www.edpsciences.org

Informational Lights of Service Science for the progression of Society

Michel Léonard

ISBN(print): 9782759824670 – ISBN(ebook): 9782759824748 DOI: 10.1051/9782759824670

This book is published in under Open Access Creative Commons License CCBYNCND (https://creativecommons.org/licenses/byncnd/4.0/en/) allowing noncommercial use, distribu tion, reproduction of the text, via any medium, provided the source is cited.

© EDP Sciences 2020

Table of contents

Intention

Notes

Chapter 1 Informational propulsion of Society • 1.1 Classical approaches of the Digital World and the Societal World 1.1.1 Classical approach of the Digital World 1.1.2 Classical approach of the Societal World 1.1.3 Facing profound transformations induced by digital pushes 1.1.4 Risks of these approaches 1.2 Informational approach 1.2.1 Information World 1.2.2 Digital push of the Information World 1.2.3 Societal contrapush in the Information World 1.2.4 Societal push in the informational context 1.2.5 Informational propulsion of Society 1.2.6 Properties of the informational approach: a vast space of explorations 1.3 Conclusion: towards information intelligence

 7

 13

 15  16  16  17  17  18  20  21  23  24  25  26

 29  30

3

4

Informational Lights of Service Science for the progression of Society

Chapter 2 Information service • 2.1 Raison d’être of information services 2.2 Intention of an information service 2.3 Canvas of activities around an information service 2.3.1 Reference framework for contributors 2.3.2 Administration of an information service 2.3.3 Steering an information service 2.3.4 The history of a service 2.3.5 Synthesis of activities around an information service 2.3.6 Canvas of the information service 2.4 Complex information service 2.4.1 Basic principles of service composition 2.4.2 Types of alliance in a complex service 2.4.3 Extension of the definition of a service 2.4.4 Transforming a service into a complex service 2.5 Cognitive cohesion: crosspollination space 2.6 Conclusion

Chapter 3  • Informational Commons 3.1 Emergence of information common goods in Society 3.2 Dilemma of information common goods 3.3 Emergence of informational commons 3.4 Contributory informational common 3.4.1 Classical position supplierclient 3.4.2 Position of the informational contribution 3.4.3 Towards the economy of information service 3.5 Conclusions

Chapter 4  • Administration of informational propulsion 4.1 Mission of the administration of the informational propulsion 4.1.1 General framework of the mission 4.1.2 Different missions 4.2 Place of Propulsion 4.2.1 Third Place for Service: concept 4.2.2 Third Place for Service: intention 4.2.3 Third Place for Service: value 4.2.4 Third Place for Service: contributory properties 4.2.5 Third Place for Service: organisation

 33  33  34  35  35  36  36  38  38  39  40  40  40  44  46  46  48

 49  50  51  52  54  54  55  56  58

 61  62  62  63  64  65  65  66  66  67

4.3

4.4

4.5

4.2.6 Third Place for Service: conclusion Informational Policy and Informational Authority 4.3.1 Informational policy 4.3.2 Conduct of an informational policy 4.3.3 Informational Policy: conclusion Institutional instrument of informational propulsions: 4PS 4.4.1 Framework of 4PS 4.4.2 Overall intention of 4PS 4.4.3 4PS in Society Administration of informational propulsions: conclusion

Table of contents

Chapter 5  • Intelligence of service 5.1 Introduction: the emergence of intelligence of service 5.1.1 Roles of the informational approach in the progression 5.1.2 Quantum part of a domain 5.1.3 Situation to overcome 5.1.4 Intention 5.1.5 Plan of the chapter 5.2 Expansion of a domain 5.2.1 Cognitive cohesion of contributors 5.2.2 Quantum knowledge of a domain 5.2.3 Context of the refoundation of a domain 5.2.4 Situation of the foundations of a domain 5.2.5 Refoundation of a domain 5.2.6 Importance of the refoundation of a domain 5.3 Refoundation of the domain of the Digital 5.3.1 Returning to the essence of the Digital 5.3.2 Reasons of the dominance of the Technology Digital Logic 5.3.3 Refoundation of the Digital: Service Digital Logic 5.3.4 Predominant role of the Service Digital Logic 5.3.5 Repositioning of TDL 5.4 Quantum logic of organisation 5.4.1 Foundations of the quantum logic of organisation 5.4.2 Quantum steering committee 5.4.3 Organisation of quantum activities 5.4.4 Quantum logic and gravitational logic of organisation 5.5 Cognitive continuum in Service Science 5.6 Intelligence of service: conclusions

 68  68  69  73  77  77  78  81  89  90

 93  93  94  94  95  95  95  95  96  96  97  98  98 100 101 101 102 103 104 104 105 105 106 106 107 108 109

5

6

Informational Lights of Service Science for the progression of Society

Chapter 6  • Response to initial intention

Acknowledgement

References

111

115

117

Intention

Everyone using digital systems has more efficient access to theirinformational space with the resultant benefit of a vast potential for inventiveness. The informational space consists of all the information indispensable for their activities and all the information provided by them.

The potential for inventiveness is revealed by beacons which illuminate the informational space. As it is throughout the scientific domain, such beacons of Enlightenment orInformational Lightsmay be seen only by those who know they are there and who know how to see them. For such people, these Informational Lights illuminate their inventive processes, allowing them to build activities, to forge new creations; to contribute to theprogression of Society.

In order to let people, who are knowledgeable about Informational Lights, mani fest their creative talents, Society needs to accept, facilitate and take seriously their inventive activities. Society should particularly realise theirvalue and, therefore, their importance for the progression of Society.

The intention of this book is to bring out the vital role of the Informational Lights in the progression of Society.

1.

Situations

This intention of this book is designed around four generic situations in order to introduce and present the challenges for the progression of Society. The first situation concerns the vivid global interest in the intense creativity that digital technology has generated over the decades and which is reflected in a con tinuous stream of digital innovations. Such innovations, made using digital sys tems and technologies, play the role of thepropulsorsof Society and are part of

7

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Informational Lights of Service Science for the progression of Society

the progression of Society. They must be inserted into subsequentpropulsions,in charge of exploring, designing and developing the profound transformations to be induced in all sectors of Society.

The second reference situation concerns the progressions of Society in the general sense,i.e.Society whose propulsors may not be digital. An example of such a situa tion can be projects related to big infrastructures. As a result, it leads to the design and implementation of one or more propulsions. Generally, these propulsions require multidisciplinary, multiinstitutional or multinational competences and responsi bilities, as well as the establishment of places of negotiation, design, regulation, arbi tration. To be efficient and resilient, such propulsions of Society must incorporate propulsions, which were established thanks to the previous digital propulsors.

The third reference situation states that digital propulsors do not only have prag matic impacts on Society by making their users more efficient in their activities. They also have an impact on the intelligence of the situations encountered by Society: these situations have to be taken into account byactorswho assume the responsibilities of creating, developing or managing propulsions thanks to digital propulsors. Their intelligence must meet the intelligence of the creators of digital propulsors. Precisely,Service Scienceenables the emergence of aworld of infor- mation and knowledgewith strong and mutual connections through a cognitive continuum, both with the world of activities and the digital world. This world has been updated according to all the works in engineering of information systems.

The fourth reference situation concerns the continual great influence of theclas- sical approach, which takes the Digital into account in the progression of Society (whereas this approach is already outdated as will be further shown in this book). This classical approach considers the Digital to be able to solve problems that Society would or might have. These problems are described as visions leading to understand able and ambitious goals. It explicitly drives the strategic level of Society to align its digital policy with the policy of its development. Tacitly, it aligns the operational activities, especially professional and/or business activities, with the chosen digital solution. For the classical approach, such alignments are indispensable for establish ing a bridge over the gap between the world of activities of Society and the digital world. Thus, it is believed that the Digital of Society can be managed according to the standard management procedures, as for example, the implementation of master plans or projects with their opportunity assessments and returns on investment.

2.

The challenge

The challenge of this book is to propose a new approach to the progression of Society, called theinformational quantum approach. It is based on Service Science. According to this approach, at the centre of any progression of Society there are informational spaces, which are concretised in the form of information services, empowered by digital systems. Thus, Informational Lights become released