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Frost & Sullivan: Internet of Things and its Impact on Customer Interaction

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Frost & Sullivan: Internet of Things and itsFrost & Sullivan: Internet of Things and its Impact on Customer Interaction PR Newswire KUALA LUMPUR, Malaysia, March 13, 2014 ~Frost & Sullivan Hosts Customer Interaction Malaysia Summit in Kuala Lumpur thFrost & Sullivan recently hosted the 6 Annual Customer Interaction Malaysia Summit on the 13 March 2014 at the DoubleTree by Hilton, Kuala Lumpur. Customer Interaction and Experience have become the buzzwords in many industry sectors today, as companies seek to differentiate themselves and evolve from being product or service focused to being customer oriented. It is no longer sufficient to measure the customer service at the contact centre, but look at the total value chain of the customer perception from all key touch points, as well as different aspects of the customer lifecycle. This one-day summit aims to provide businesses with powerful tools to enhance their customer experience, differentiate themselves from competitors, and build roadmaps for implementing effective strategies. "Today's contact centers are evolving rapidly from having a primary focus on voice interaction to the use of multiple channels across multiple devices. Apps are becoming the major form of engagement across a wide array of activities such as booking taxis and making payments," said Mr. Andrew Milroy, Vice President of ICT Research, Frost & Sullivan Asia Pacific. In his keynote presentation, Mr.
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Frost & Sullivan: Internet of Things and its Impact on Customer Interaction

PR Newswire

~Frost & Sullivan Hosts Customer Interaction Malaysia Summit in Kuala Lumpur

Frost & Sullivan recently hosted the 6th Annual Customer Interaction Malaysia Summit on the 13 March 2014 at the DoubleTree by Hilton, Kuala Lumpur. Customer Interaction and Experience have become the buzzwords in many industry sectors today, as companies seek to differentiate themselves and evolve from being product or service focused to being customer oriented.