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Frost & Sullivan Presents Innovation Award to ClickSoftware for Developing a Context-aware, Artificial Intelligence-based Software Assistant for Mobile Field Workers

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Frost & Sullivan Presents InnovationFrost & Sullivan Presents Innovation Award to ClickSoftware for Developing a Context-aware, Artificial Intelligence- based Software Assistant for Mobile Field Workers PR Newswire MOUNTAIN VIEW, California, Feb. 11, 2014 -- ClickButler enables increased worker productivity by addressing time- consuming minor tasks and allowing the employee to finish more calls during the day Based on its recent analysis of the mobile workforce management (MWM) market, Frost & Sullivan recognizes ClickSoftware (NasdaqGS: CKSW) with the 2014 North American Frost & Sullivan Award for New Product Innovation Leadership. ClickSoftware's innovative offering, the ClickButler service, is a context-aware, intelligent software assistant that anticipates and acts to optimize field service workers' efficiency, job quality, and safety. The ClickButler software service is available via the company's mobile solution,and although it is extendable to any of ClickSoftware's products, it is unique when applied as a mobile assistant to service workers in the field. It leverages artificial intelligence (AI) capabilities to anticipate a mobile field worker's need to perform a certain function, present specific recommendations on the mobile device, and then executes the suggested actions. "A simple example would be ClickButler recommending implementing 'the next best action' after a repair call has been completed.
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Frost & Sullivan Presents Innovation Award to ClickSoftware for Developing a Context-aware, Artificial Intelligence-based Software Assistant for Mobile Field Workers

PR Newswire

-- ClickButler enables increased worker productivity by addressing time-consuming minor tasks and allowing the employee to finish more calls during the day