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Frost & Sullivan Recognizes Teleperformance's Value-Enhancing Strategies for European Clients

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Frost & Sullivan RecognizesFrost & Sullivan Recognizes Teleperformance's Value-Enhancing Strategies for European Clients PR Newswire MOUNTAIN VIEW, California, Dec. 16, 2013 -- Customer Experience Lab and ePerformance Social Media Hub in Lisbon, Portugal mark a step forward for the company in the difficult European market Based on its recent analysis of the customer contact outsourcing market, Frost & Sullivan recognizes Teleperformance (TP) with the 2013 EMEA Frost & Sullivan Award for Customer Value Leadership. The company's experience, global reach, and awareness of a rapidly changing world and consumer—particularly when it comes to the many regional customer differences throughout Europe—allow it to deliver customer-centric solutions and tangible results for clients. TP continues to invest in solutions and technologies that help companies communicate effectively with their customers. The opening of the Customer Experience Lab and the ePerformance Social Media Hub in Lisbon, Portugal, in 2012 marked a step forward for the company in the difficult European market, helping it push back against the challenges so endemic to the industry. Financial results bear out the wisdom of TP's "one company" philosophy, where every level of employee works toward the same goal. In 2012, Teleperformance Group achieved organic growth of more than 6.9 percent, which was higher than the overall growth rate of the market. The company also set a new industry revenue size record of € 2.
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Frost & Sullivan Recognizes Teleperformance's Value-Enhancing Strategies for European Clients

PR Newswire

-- Customer Experience Lab and ePerformance Social Media Hub in Lisbon, Portugal mark a step forward for the company in the difficult European market

Based on its recent analysis of the customer contact outsourcing market, Frost & Sullivan recognizes Teleperformance (TP) with the 2013 EMEA Frost & Sullivan Award for Customer Value Leadership. The company's experience, global reach, and awareness of a rapidly changing world and consumer—particularly when it comes to the many regional customer differences throughout Europe—allow it to deliver customer-centric solutions and tangible results for clients.