Hotel
2 pages
English

Hotel

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2 pages
English
Le téléchargement nécessite un accès à la bibliothèque YouScribe
Tout savoir sur nos offres

Description

hotel "I started my career in hotels almost a half decade ago working at the front desk of your four diamond ski resort in Jackson Hole Wyoming also it was amazing to check out the degree of curation that went into developing a seamless and differentiated high touch guest experience.

Informations

Publié par
Publié le 13 mars 2016
Nombre de lectures 1
Licence : En savoir +
Paternité, partage des conditions initiales à l'identique
Langue English

Extrait

hotel"I started my career in hotels almost a half decade ago working at the front desk of your four diamond ski resort in Jackson Hole Wyoming also it was amazing to check out the degree of curation that went into developing a seamless and differentiated high touch guest experience. The best hoteliers understand that this experience is vital driver with their business. We even went until now about control what guests smelled from the hotel through aroma injections to the ventilation", said co-founder Adam Hollander. "What always intrigued me though was the contrast between this great deal of curation, and just how little hotels do in order to curate the other one half the guest journey, the experiences they have away from hotel." If it was over a surf vacation to Australia or possibly a business travel to New York, activity planning was an acute pain to the twin brothers and co-founders of CityKey. They didn't trust things to all of people sites like Trip Advisor, yet they didn't hold the time to look for and validate blogs and content sites that expose authentic local experiences. The brothers conceived CityKey in order to solve this pain for consumers while giving credit to hoteliers. The brothers' paths converged while Adam was consulting for Silicon Valley basedhoteltech darling CheckMate.io, and Jordan was operating in strategic partnerships at Starwood Hotel's corporate offices. "Given the massive reach of OTAs and rising SEM expenditures, industry wide guest acquisition costs have outpaced RevPaR growth lately. Acquisition costs for upscale brands run north of 15-20% and can also be significantly higher for unbranded players. You've probably heard about in room entertainment, but we've built a platform for hotels to deliver differentiated away from room entertainment," says Jordan Hollander, "Unique experiences increase guest return visits and enhance social websites content shareability to lower guest acquisition spend." Each CityKey guide is different to the specific hotel with out two are alike. Additionally, CityKey's branding is absent to guests, allowing hotels to convey their particular voice, brand, and curated experience without any 3rd party branding. Each hotel's factor to the area is forged by tapping into CityKey's vast content database with 1000s of curated activities and experiences generated by their team of professional travel writers. "For a hotel to produce a city guide like ours, even while a static website without having any functionality, would cost them about $15,000 between content creation, design, and development. Our company offers dynamic city guides with functionality such as: an expansive updated content database, guest profiles, itinerary creation, direct bookings and guest preference analytics that couldn't be achieved by using a static website," said Hollander. CityKey has become are now living in several Bay Area hotels like the Casa Madrona Hotel & Spa, a historic luxury boutique which has a $ten thousand/night presidential suite perched atop the Sausalito hillside overlooking San Francisco's Richardson Bay. CityKey has undergone rapid
growth and contains expanded service to Chicago, Los Angeles and Ny.
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