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Job, nee
M E N T O R
This project has been funded with support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein
ds, challenges, competences,
process, criteria of results and factors of
success of mentors working with people
who face multiple barriers to accessing
employment
Answers from Scotland, Spain, France
Sept emb er 2009
H L M - V F
MENTORJob,needs,challlllenges,competences,processcriiiteriiiaofresullltsand factorsofsuccessofmentorsworkiiingwiiithpeoplllewho facemullltiiipllle barriiierstoaccessiiingempllloyment
Summary
Chapter II : Results of the treatment of the questionnaires ........................................................ 3Employer type ............................................................................................................................................3Job ..............................................................................................................................................................3Target group of mentors............................................................................................................................3 1.Objectives, tasks, roles .......................................................................................................................41 1.1 .....................................................................................................................4Your main objectives1.2Your remit :.......................................................................................................................................41.3Your roles.........................................................................................................................................51.4Would you agree with the following statements ............................................................................5 2.Your needs.............................................................................................................................................62.1Training ............................................................................................................................................62.2.................................................................................7........................................upSrtpo.................... 3.Your main challenges1........................................................................................................................7 4.Competences required to fill the job of mentor...............................................................................74.1Knowledge1.....................................................................................................................................74.2 ...............................................................................................................................................8Skills : 4.3Qualities (choose the 7 main qualities by notching the corresponding spaces – without hierarchy) .......................................................................................................................................................9 5. .........................................................................................................................................10The process5.1 .............................................................................................................................................................105.2Optimal duration of the mentor process .......................................................................................105.3you or strongly recommended (for budget or otherMaximum duration that is imposed on reasons)....................................................................................................................................................105.4 et 5.5 ................................11you can mentor at the same timeOptimal number of mentees that 5.6Frequency of your meeting with the mentee................................................................................11 6.Criteria of results ................................................................................................................................126.2Qualitative goals ............................................................................................................................12 7.Factors of success .............................................................................................................................13
Rapport final : Intitulé de la mission E2i Mois année-
2/13
MENTORJob,needs,challlllenges,competences,processcriiiteriiiaofresullltsand factorsofsuccessofmentorsworkiiingwiiithpeoplllewho facemullltiiipllle barriiierstoaccessiiingempllloyment
Chapter II : Results of the treatment of the questionnaires
Voluntary organisation  Accompanying business starters  Social inclusion companies
Total/ questioned
Manager of mentors 13% 14%
No answer Long term unemployed
1
7%
Scotland Spain France
10% 22% 57% 9%  9%
100% 100% 100%
People facing multiple barriers to accessing employment
Business starters Others
64%
79%
10% 5%
78% 70%
67% 69%
34% 23%  28%
1 Missions locales are local agencies chaired by a politician and co financed by the Local Authorities and the State. They work with young people (16 – 25) withy an holistic approach. PLIE are local organisations co financed by the European social fund and the local authorities. They work with young and adults with the main goal of enabling people facing multiple barriers to accessing employment to get a sustainable job.
Rapport final : Intitulé de la mission - E2i Mois année3/13
MENTORJob,needs,challlllenges,competences,processcriiiteriiiaofresullltsand factorsofsuccessofmentorsworkiiingwiiithpeoplllewho facemullltiiipllle barriiierstoaccessiiingempllloyment
1. Objectives, tasks, roles
1.1 Your main objectives1
(Rate in order of importance 1, 2, 3, 4 and 5 – 1 being the most important)
Scotland Spain France Enable the mentee to get a sustainable job 2 3 1 Allow the mentee to overcome the barriers which prevent him / 3 5 2 her from securing employment Help the mentee to become more autonomous : 5 4 3 Enhance the ability of the mentee to take a job, and, more 1 1 4 generally, to improve his / her situation (personal development, social integration, ) : Motivate the mentee 3 2 1: The number between parenthesis is equal to the sum of the rates. The smallest it is, the best is the rank.
Does your remit include?:
e
Scotland Spain Franc tagesPercen YesResearching and keeping abreast of developments in the labour market, 90 67 87 routes to work, training opportunities and other inclusion initiatives Assessment of the mentees strengths and weaknesses. 85 100 98 Developing an individual learning plan for the mentee. 72 100 77 Developing an individual action plan for the mentee. 69 92 95 Developing the holistic support arrangements for that individual 59 56 98 Organising and co-ordinating all those who can contribute to helping the 59 69 81 mentee reach his / her goal. Contributing to the delivery of the mentees training and inclusion projects 79 33 51 and activities Ensuring engagement with existing services, agencies, measures and 69 19 92 policies. Targeting potential employers for your mentees. 49 42 46 Follow up / accompanying of the mentee during his / her first months in 54 58 59 the job. Communication : - Inside your organisation 87 92 - With the local politicians 31 34 - With the employers 31 64 - With the partners 13 86 Administration, bureaucracy,  72 87
Rapport final : Intitulé de la mission - E2i Mois année
4/13
MENTORJob,needs,challlllenges,competences,processcriiiteriiiaofresullltsand factorsofsuccessofmentorsworkiiingwiiithpeoplllewho facemullltiiipllle barriiierstoaccessiiingempllloyment
Ensure good current understanding of the relevant policies and initiatives related to inclusion, training and employment Support the mentee as required, by acting in a variety of roles e.g. as project leader, as advisor, as supporter, as friend, as manager Committed to the mentees plan, maintain focus and keep the work on track from beginning to end "Make make", as much as possible. Ensure the cohesion and the coherence. Reinforce the motivations of the mentee
Scotland Spain France Percentage Yes 79 78 91
79 74
69 56 87
31
56
28 78 100
70
82 89
1.4 Would you agree with the following statementsScotland Spain France  Percentage Yes It is important for me to create confidence. This is a fundament 97 100 92 for my mentoring work. I have to be listening and my attitude must be the asking way, not 97 100 69 the telling way As a mentor I have an appreciative approach being a mentor 90 100 88 looking for positive resources within the mentee. It is important for me as a mentor to help the mentee getting in 56 44 70 her or his daily life Empathy with mentee is important for me as a mentor. 92 100 My most important role as a mentor is to be captain in her or his 62 31 11 life for a period.
Rapport final : Intitulé de la mission - E2i Mois année
5/13
MENTORJob,needs,challlllenges,competences,processcriiiteriiiaofresullltsand factorsofsuccessofmentorsworkiiingwiiithpeoplllewho facemullltiiipllle barriiierstoaccessiiingempllloyment
2. Your needs
2.1 Training
2.11 you think you need  Doany kind of training to be a mentor ?
Short training :Yes and I know where to Yes, but Ido not I don't need thisknow No, with specific themesget this training for this theme training to get this where Scotland Spain France Scotland Spain France Scotland Spain France Interview techniques 18 100 21 3 11 73 Understanding the 6 69 39 6 6 18 31 50 world of business and enterprise Tools and techniques 9 89 30 9 11 14 13 43 of job of mediation Project management 6 56 37 3 22 7 20 22 44 Understanding of the 14 47 32 5 42 6 10 11 55 role of agencies and services, organisations and measures for employment, training and inclusion Stress management 15 67 37 3 25 8 11 3 49 Conflict management 8 89 43 9 11 4 13 48 Coaching 10 25 31 9 56 23 12 19 36
Long training I know where toYes and but I Yes,do not I don't need this trainingknow No, (6 months or this themeget this training where to get this for more) :Scotland Spain France Scotland Spain France Spain Scotland France Coaching 9 19 23 4 81 17 17 48
Rapport final : Intitulé de la mission - E2i Mois année
6/13
MENTORJob,needs,challlllenges,competences,processcriiiteriiiaofresullltsand factorsofsuccessofmentorsworkiiingwiiithpeoplllewho facemullltiiipllle barriiierstoaccessiiingempllloyment
2.12 Education
Have you received any previous education relevant for the mentoring e.g. courses of education in : Yes Scotland Spain Psychology 12 83 Teaching 11 67 Pedagogical education 5 72
2.2 Support
France 26 30 35
 but I Yes,Yes and I know where todo not I don't need thisknow No, get this where to get this  Scotland Spain FranceScotland Spain France Scotland Spain France Exchange of "good 28 44 60 5 56 20 5 14 practices" Access to a 25 56 44 9 44 16 5 29 resource centre (including informations about training, tools, practices, etc.) Supervision 22 44 25 5 19 20 12 36 37 Being member of a 21 42 12 9 58 14 9 16 network of mentors.
3. Your main challenges1(Rate 1, 2, 3, 4 or 5, with 1 being the main challenge or difficulty) Scotland Spain France The lack of time together with the mentee 1 1 1 The recognition, by others, of the "mentor" role 3 5 2 The administrative and bureaucratic workload 3 2 3 The management of the stress, including coping with challenges 5 3 4 The insecurity of your job 1 4 5 1: The number between parenthesis is equal to the sum of the rates. The smallest it is, the best is the rank.
4. Competences required to fill the job of mentor
1
(Rate 1, 2, 3, 4, or 5, with 1 being the most important)
Rapport final : Intitulé de la mission - E2i Mois année7/13
MENTORJob,needs,challlllenges,competences,processcriiiteriiiaofresullltsand factorsofsuccessofmentorsworkiiingwiiithpeoplllewho facemullltiiipllle barriiierstoaccessiiingempllloyment Scotland Spain France Knowledge of the mentees and of their problems 1 1 1 Knowledge of the role of agencies and services, organisations and 2 4 2 policies in the field of inclusion, employment, and training Knowledge of the current and future economic profile of the area 5 3 3 Understanding the world of business and enterprise 2 5 4 Knowledge of the local resources for training, inclusion and employment. 2 2 5 1: The number between parenthesis is equal to the sum of the rates. The smallest it is, the best is the rank.
(Tick the 4 most important skills required by mentors)
Scotland Spain France Ability to motivate, organise and enthuse rise mentees 1 1 1 (87%) (29%) (85%) Work in network and team 10 4 2 (10%) (69%) (69%) Interview techniques 4 5 3 ((41%) (33%) (57%) Communication skills 2 28 4 (85%) (78%) (30%) Work with the employers 6 4 5 (28%) (11%) (29%) Research and use information 3 28 7 (44%) (78%) (23%) Project Management 9 9 8 (15%) (16%) Evaluate 4 10 9 (41%) (13%) Ability to negotiate 7 8 11 (26%) (22%) (11%) Organise my tasks and report 11 11 12 (5%) (5%) Financial planning 12 Manage my time and the time of the mentee 8 8 (18%) (22%) 1the percentage of mentors who have ticked this skill as: The percentages between parenthesis indicate being one of the 4 most importants.
Rapport final : Intitulé de la mission - E2i Mois année
8/13
MENTORJob,needs,challlllenges,competences,processcriiiteriiiaofresullltsand factorsofsuccessofmentorsworkiiingwiiithpeoplllewho facemullltiiipllle barriiierstoaccessiiingempllloyment  4.3 Qualities (choose the 7 main qualities by notching the corresponding spaces – without hierarchy)
Pedagogy
Capacity to adapt to various mentees and various environments as well as to the changes in these environment. Capacity of empathise
Dynamism
Capacity to develop an efficient partnership
Tolerance
Capacity to manage the "pressures", the stress and the failures.
 ScotlandSpainFranceListening 1 3 1 (100%) (78%) (90%) Responsiveness 10 2 (36%) (53%) Capacity for team-working 14 2 3 (13%) (83%) (47%) Availability 7 7 4 (44%) (53%) (45%) 20 12 5 (3%) (22%) (43%) 6 4 6 (46%) (75%) (38%) 3 1 7 (64%) (89%) (36%) 15 12 8 (8%) (22%) (33%) 11 12 9 (33%) (22%) (32%) 9 5 10 (36%) (56%) (31%) 13 9 11 (15%) (30%) (30%) 19 12 (5%) (29%) 5 8 13 (56%) (33%) (28%) 8 5 14 (41%) (56%) (23%) 4 10 15 (59%) (25%) (22%) 2 16 (82%) (20%) 15 17 (8%) (19%) 20 10 18 (3%) (25%) (15%)  16 19 (44%) (14%) ( Entrepreneurial spirit 15 20 (8%) (7%) Intelligence 15 21 (8%) (6%) Creativity 12 12 22 (21%) (22%) (5%) 1: The percentages between parenthesis indicate the percentage of mentors who have ticked this skill as being one of the 4 most importants.
Autonomy
Capacity to adapt to changes.
Capacity to accept my limits
Diplomacy
Patience
Rigour
Pragmatism
Curiosity
Rapport final : Intitulé de la mission - E2i Mois année9/13
MENTORJob,needs,challlllenges,competences,processcriiiteriiiaofresullltsand factorsofsuccessofmentorsworkiiingwiiithpeoplllewho facemullltiiipllle barriiierstoaccessiiingempllloyment 5. The process
5.1
Do you organise holistic support arrangements and plans for individuals towards job or other positive outcomes? If yes,what are the main steps of these paths : mentee, with a goal of "re-socialisation"Induction of the Develop and individual learning and action plan for the mentee Training (formal, not formal, informal) Work experience Job search Keeping the job Other : Steps towards business start up.
ScotlandSpainFranceLessthan6months7%56%7%6to12months32%33%32%12to18months15%15%18to24months17%17%24to36months6%6%Nolimit22%11%22%The percentages do not take into account the few non-responses.
recommended (for budget or other reasons) ScotlandSpainFranceLessthan6months14%31%14%6to12months49%24%12to18months14%9%18to24months3%11%16%24to36months3%7%Nolimit26%44%30%The percentages do not take into account the few non-responses.
Rapport final : Intitulé de la mission - E2i Mois année10/13
Yes Percentage ScotlandSpainFrance25 78 90
21 21 20 17 20 15 2
56 51 67 75 100 73 58 71 67 83 69 52
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