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CENTSS AUDIT

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2007 CENTSS AUDIT Generation Averages for OLN Supported Schools Comparisons and Averages CAR AC ADV SRV ORIEN ADMIS REGIS FIN AID TUTOR Inst Avg Stark 1.85 1.3 1 1.8 2.1 1.11 0.751.415714SCC 2.25 1.7 1.29 1.55 2.63 1 1.1251.649286UC 2.28 2 2.67 2.1 2.44 2.22 1.442.164286Avg 2.126667 1.666667 1.653333 1.816667 2.39 1.443333 1.105 1.743095 Key to Generation of Services Generation 0 This component is missing from the website. Generation 1 Only basic information is available. It is presented from the institution’s point of view—often a copy of that included in the institution’s print materials rather than written in web style. Transactions cannot be done over the web. Generation 2 Paths appear for different types of students so that information relevant to a particular group (such as prospective students, current students, transfer students) can be more easily found. The point of view is still that of the institution. Students can fill out forms and click on email addresses to send messages and conduct some limited searches. They cannot save information or views. Generation 3 The text is directed to the student and written in web style. Students can conduct transactions over the web through portal technology. They may have multiple sign-ons and passwords (different ones for the library, student accounts, career services) or a single one. Within the portal environment, information is personalized and customized to the ...
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2007 CENTSS AUDIT
Generation Averages for OLN Supported Schools
Comparisons and Averages
AC ADV
CAR
SRV
ORIEN
ADMIS
REGIS
FIN AID
TUTOR Inst Avg
Stark
1.85
1.3
1
1.8
2.1
1.11
0.75
1.415714
SCC
2.25
1.7
1.29
1.55
2.63
1
1.125
1.649286
UC
2.28
2
2.67
2.1
2.44
2.22
1.44
2.164286
Avg
2.126667
1.666667 1.653333
1.816667
2.39
1.443333
1.105
1.743095
Key to Generation of Services
Generation 0
This component is missing from the website.
Generation 1
Only basic information is available. It is presented from the institution’s point of
view—often a copy of that included in the institution’s print materials rather than
written in web style. Transactions cannot be done over the web.
Generation 2
Paths appear for different types of students so that information relevant to a particular
group (such as prospective students, current students, transfer students) can be more
easily found. The point of view is still that of the institution. Students can fill out forms
and click on email addresses to send messages and conduct some limited searches.
They cannot save information or views.
Generation 3
The text is directed to the student and written in web style. Students can conduct
transactions over the web through portal technology. They may have multiple sign-ons
and passwords (different ones for the library, student accounts, career services) or a
single one. Within the portal environment, information is personalized and customized
to the individual. Students can conduct more advanced searches and save their
information at various stages interactive forms.
Generation 4
The services (inside and outside the portal) are customized to the individual and
anticipate his/her needs through step-by-step guides or the use of artificial intelligence.
The services are delivered just-in-time based on the student’s preferences. When
appropriate the services are integrated to provide more holistic support and live
interaction.
Comparisions and Averages
0
0.5
1
1.5
2
2.5
3
AC ADV
CAR SRV
ORIEN
ADMIS
REGIS
FIN AID
TUTOR
Inst Avg
Categories
Scale
Stark
SCC
UC
Area Avg
Academic Advising
Stark
SCC
UC
1 Philosophy, responsibilities and services
2.33
1
2
2 Learn about advisor
1.33
2
1
3 Contact advisor
1.33
2
1
4 Schedule an appointment
1
1
1
5 Meet with advisor
1.33
2
2
6 Learn about offerings, major, minors, etc
2
2
3
7 Prior learning applies to current goals
1.3
1
2
8 Develop educational plan
1
1
1
9 Build a class schedule
2.66
3
3
10 Run a degree audit
2.33
3
4
11 Add/drop a class
2.66
3.5
3
12 View grades
2.33
4
3
13 Calculate GPA
2.33
2.5
2
14 Learn about graduation requirements
2
3.5
4
1.852143
2.25 2.285714
Stark
SCC
UC
Career Services
Stark
SCC
UC
1
Information about career-planning
services
2
1
1
2 Learn about career planning staff
1
1
2
3 Contact career advisor
1
2
2
4 Schedule an appointment
1
1
1
5 Take a career-related assessment
1
3
1
6 Learn about specific careers
1
2
1
7
Find out what I can do with a specific
major/degree
1
2
2
8 Learn about searching for a job
1
2
3
9 Assess job listings
3
2
4
10
Find out about workshops, job fairs, and
other developmental events
1
1
3
1.3
1.7
2
Stark
SCC
UC
Orientation
Stark
SCC
UC
1 Learn about the institution
1
1
2
2 Take a campus tour
3
3
3
3
Find out what it is like to be a college
student at this institution
0
2
2
4
Find out what it would be like to have a
particular major/minor
0
1
4
5
Find out what it is like to study by a
particular mode
2
1.5
4
6 Learn about key policies
1
1
2
7 Learn about key deadlines
1
1
2
8 Learn about available student services
1
1
3
9 Meet key staff
1
1
4
10 Find out about parking
1
1
2
11
Take self-assessments, including
placement tests, motivation and interests
0
1
2
12 Obtain appropriate referrals
1
1
2
1
1.291667 2.666667
Stark
SCC
UC
Admissions
Stark
SCC
UC
1 Find out about the admissions process
1.5
2
1
2 Find Admission requirements
1.5
2
1
3 Determine deadlines
1.5
1.5
1
4 Determine costs
1.5
1
1
5 Schedule a campus visit
1
2.5
3
6 Find directions to campus
1.5
1
2
7 Apply for admissions
2
2
3
8 Apply to program
1.5
1
3
9 Pay application fee
3
1
3
10 Check application status
3
1.5
3
1.8
1.55
2.1
Stark
SCC
UC
Registration
Stark
SCC
UC
1
Find general information about
registration
1
2
2
2 Find deadlines and dates
2
2
2
3 Checkfinal exam schedule
2
0
2
4 View schedule of classes
3
3
3
5 Look at class availablity
3
3
3
6 Get registration help
1
1
1
7 Register for classes
3
3
3
8 Add/drop a class
3
3
3
9 Get list of the schedule for my classes
3
4
3
2.1
2.625 2.444444
Stark
SCC
UC
Tutoring
Stark
SCC
UC
1 Find a description of tutoring services
2
2
2
2
Take self-assessments to determine
sstrengths and weaknesses
0
1
2
3 Schedule a tutoring session
1
1
4
4
Work with tutor to set learning goals, to
improve knowledge of subject matter,
etc.
0
1
0
5
Obtain guidance on improving my study
habits
1
2
2
6
Access exisiting tutorials on a range of
topics
1
0
1
Access stusy guides and other resources
1
2
2
0.75
1.125 1.444444
Stark
SCC
UC
Financial Aid
Stark
SCC
UC
1
Determine the role of financial aid and
how it works
1
1
3
2
Check glossary for definition of financial
aid terms
1
1
1
3 Determine deadlines
1
1
2
4 Determine cost of attending
1
1
2
5 Determine how to pay for college
1
1
2
6 Deternine if eligible for aid
1
1
2
7 Get help filling out FAFSA
1
1
2
8 Apply for free application for FAFSA
1
1
3
9 Check financial aid status
2
1
3
1.111111
1 2.222222
Stark
SCC
UC
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