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Social exclusion

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A major challenge for public welfare services: European conference report, Santiago de Compostela, 18-20 October 1995
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Social Exclusion:
A major challenge for
public welfare services
European conference report
Santiago de Compostela, 18-20 October 1995
• *•
*r^L* European Foundation
*T5J* for the Improvement of Living and Working Conditions
* -k * Social Exclusion:
A major challenge for
public welfare services
European conference report
Organised by:
Ministerio de Asuntos Sociales, Spain
European Commission
Xunta de Galicia
Escola Galega de Administración Pública
European Foundation for the Improvement of Living and Working Conditions
EF/96/32/EN Sue Leigh-Doyle (MSocSc, MBS) specialises in research and consultancy on training and
development, employment and equality. She has more than ten years management experience
within the semi-state sector in Ireland. She has been a consultant to the European Commission
on Human Resources Initiatives in Ireland, and has undertaken international consultancy
assignments for the ILO and World Bank. Her research work has been published by FAS
Training and Employment Authority in Ireland, by CEDEFOP, The European Vocational g Authority and by the International Labour Office.
Ray Mulvihill (BA, BSocSc, MPscyhSc) has a special interest in research design and
analysis, including evaluation research. His fields of specialisation include the voluntary
sector, social policy issues, population analysis and forecasting, housing and urban studies.
His research work has been widely published. He was previously senior research officer with
An Foras Forbartha, The National Institute for Planning in Ireland. He lectures in quantitative
methods in the National College of Industrial Relations, Dublin.
Sue Leigh-Doyle and Ray Mulvihill prepared the national report for Ireland, Consumer-
Oriented Action in the Public Welfare Services (1994) on behalf of the European Foundation
for the Improvement of Living and Working Conditions. Social Exclusion:
A major challenge for
public welfare services
European conference report
Santiago de Compostela, 18-20 October 1995
Sue Leigh-Doyle
Ray Mulvihill
Leigh-Doyle and Associates, Dublin
* * • European Foundation
Ej] * for the Improvement of Living and Working Conditions
*
Wyattville Road, Lough linstown, Co. Dublin, Ireland
Tel: +353 1 204 3100 Fax: +353 1 282 6456 Cataloguing data can be found at the end of this publication
Luxembourg: Office for Official Publications of the European Communities, 1996
ISBN 92-827-7792-8
© European Foundation for the Improvement of Living and Working Conditions, 1996
For rights of translation or reproduction, applications should be made to the Director,
European Foundation for the Improvement of Living and Working Conditions,
Wyattville Road, Loughlinstown, Co. Dublin, Ireland.
Printed in Ireland PREFACE
The European Foundation for the Improvement of Living and Working Conditions
welcomed the opportunity in 1995 to collaborate with the European Commission and the
Spanish Ministry of Social Affairs in organising the conference set out in this report. We
were grateful to the Galician Regional Government and to the Galician School of Public
Administration who kindly offered their facilities and support for the meeting. The theme
of the conference grew out of research undertaken by the Foundation in the period 1991
to 1994 and out of increasing interest and concern with the issue of social exclusion and
the role of public welfare services at European and national level. The framework for the
conference was also developed with the support of representatives from the European
Public Services Committee of the ETUC, the OECD and the European Anti-Poverty
Network. We feel that this involvement of representatives from the main actors right from
the start brought a richness of views and experience which are reflected in the complex
themes covered by the conference.
Participants were invited from across the European Union representing the interests of
public authorities, staff and trade unions, the voluntary sector and service users at
European and national level. It was not always an easy dialogue but participants stressed
the need for more such co-operation and exchange between the key actors in order to
reform and improve public welfare services and fashion them into a more effective
instrument for social cohesion.
The Foundation believes that work in this area is only beginning and intends to strengthen
its contribution to this issue in the coming years. In the meantime it is hoped the reader
will find this report useful in identifying the key concerns and highlighting some of the
significant steps to be undertaken.
Robert Anderson Wendy O'Conghaile
Research Managers
Dublin, June 1996 CONTENTS PAGE NO.
1. Introduction and aims
2. Opening session
3. The contribution of public welfare services to
social cohesion
4. Strategies to combat social exclusion 13
5. The role of key actors 22
6. Policy and action at national and European levels 30
7. Conclusions 38
Appendices
Al. Conference programme 40
A2. List of participants 51
A3. Abstracts of workshop presentations 72
A4. Bibliography 8