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Managing Closed-Loop Supply Chains

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The increasing number of returns of products and the items used for their distribution has become an important topic for many companies all over the world due to increasing competition and Environmental-Plant sciencesal legislation. Closed-Loop Supply Chains (CLSC) may offer companies a unique opportunity to improve their profits on the one hand and to serve societal responsibility on the other hand. The management of CLSC differs in a number of ways from managing supply chains in general. The book gives insight in these differences and how these differences may be dealt with in practice, by offering&nbsp.,a concrete framework, introducing the different aspects related to&nbsp.,CLSC (technical, organisational, planning and control, information, Environmental-Plant sciencesal and business economic) and their mutual relations, in a systematic logical way as well as cases clustered according to the inputs for a CLSC, like commercial returns, end-of-life returns, where for each case attention is paid to all the above mentioned aspects. The framework and especially the cases from successful companies offer the reader an invaluable help to build up and improve CLSC.



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Table of Contents
Part 1: Introduction to closed-loop supply chains
1
Introduction........................................................................................ 3 Simme Douwe P. Flapper, Jo A.E.E. van Nunen and Luk N. Van Wassenhove
Part 2: Production closed-loop supply chains
2
3
Reverse logistics in a pharmaceutical company: the Schering case .............................................................................. 21 Ruud H. Teunter, Karl Inderfurth, Stefan Minner and Rainer Kleber
Reverse logistics in an electronics company: the NEC-CI case ............................................................................... 33 Roland Geyer, Kumar Neeraj and Luk N. Van Wassenhove
Part 3: Distribution closed-loop supply chains
4
5
6
The chip in crate: the Heineken case.............................................. 43 Jan van Dalen, Jo A.E.E. van Nunen and Cyril M. Wilens
Recovery and reuse of maritime containers: the Blue Container Line case .......................................................... 57 Costas P. Pappis, Nikos P. Rachaniotis and Giannis T. Tsoulfas
Empty container reposition: the port of Rotterdam case ............. 65 Albert W. Veenstra
X
Table of Contents
Part 4: Commercial returns closed-loop supply chains
7
8
9
Commercial returns of sun-protection products: the L’Oréal France case .................................................................. 79 Roelof Kuik, Jo A.E.E. van Nunen and Job Coenen
Commercial returns of printers: the HP case................................ 87 Sylvia Davey, V. Daniel R. Guide Jr., Kumar Neeraj and Luk N. Van Wassenhove
Commercial returns in a mail order company: the Wehkamp case ........................................................................... 97 René M.B. de Koster and Joost P. Zuidema
Part 5: Repair and replacement closed-loop supply chains
10
11
12
The repair of electronic equipment: the OMRON case.............. 109 Roelof Kuik, Jo A.E.E.van Nunen, Jacky Gerrits and Marco H.P. Hogenboom
Tire recovery: the RetreadCo case ............................................... 119 Laurens G. Debo and Luk N. Van Wassenhove
The closed-loop supply chain of service parts: the Whirlpool case.......................................................................... 129 Marc Deneijer and Simme Douwe P. Flapper
Part 6: End-of-use closed-loop supply chains
13
14
15
End-of-lease asset recovery: the Océ case .................................... 141 Rob A. Zuidwijk, Erwin A. van der Laan and Leon Hoek
Cellular telephone reuse: the ReCellular Inc. case ..................... 151 V. Daniel R. Guide Jr., Kumar Neeraj, Charles Newman and Luk N. Van Wassenhove
Recovery of car engines: the Mercedes-Benz case ...................... 157 Hans-Martin Driesch, Hans E. van Oyen and Simme Douwe P. Flapper
Recovering end-of-life large white goods: the Dutch initiative ......................................................................... 169 René B.M. de Koster, Simme Douwe P. Flapper, Harold R. Krikke and W. Sander Vermeulen
Authors ................................................................................................... 211
Part 7: End-of-life closed-loop supply chains
18
Part 8: Conclusions on closed-loop supply chains
Future developments in managing closed-loop supply chains .............................................................. 197 Simme Douwe P. Flapper, Jo A.E.E. van Nunen and Luk N. Van Wassenhove
16
References............................................................................................... 207
XI
17
Table of Contents
End-of-life tire recovery: the Thessaloniki initiative .................. 183 Sophia Panagiotidou and George Tagaras