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Organizational Knowledge

De
288 pages
This book makes an important contribution to our understanding of practice-based organizational learning and knowing.
  • Based on the author's detailed study of safety practices in different corporate settings.
  • The author uses this study to empirically describe how learning, knowing and organizing are practised.
  • Centred on the concepts of "knowing in practice" and the "texture" of organizational knowledge.
  • Gives a rich account of how organizations learn and how corporate practices and policies evolve.
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Acknowledgements Introduction
Contents
1 From Organizational Learning to Knowing in Practice 1.1 Conventional wisdom 1.2 The institutionalization of the field: the birth of the learning organization 1.3 Organizational learning as a disciplinary discourse 1.4 The reification of knowledge in the knowledge management literature 1.5 Knowing in practice: neither in the head nor as a commodity 1.6 The philosophical roots of the concept of practice 1.7 The sociological roots of the concept of practice 1.8 What is a practice? 1.9 To sum up: two narratives of learning and knowing Notes
2 The Texture of Knowing in Practice 2.1 Texture as connectedness in action 2.2 A methodological framework: the spiral case study 2.3 The power of associations 2.4 To sum up: weaving the texture of situated practices Notes
3
On Becoming a Practitioner 3.1 Being ‘on site’ 3.2 Safety and silence of the organization: the culture of practice
viii x
1 1
5 8
10
13 20 23 34 39 41
45 48 52 59 64 65
66 68
70
vi
3.3 3.4 3.5 3.6
3.7 3.8 Notes
CONTENTS
The knowledge pointers Knowing as aesthetic understanding Conversation in practice and conversation on practice Knowledge mediated by social relations, artefacts and norms How ‘you learn nothing at school!’ To sum up: becoming a practitioner
4 Knowing in a Community of Practitioners 4.1 Community of practice or the practices of a community? 4.2 The situated curriculum 4.3 Gaining access to a situated curriculum 4.4 How power relations shape opportunities to learn 4.5 Practising, teaching and talking about them 4.6 To sum up: the incorporated ‘known’ and the enacted ‘knowing’ Notes
5 Knowing across Communities 5.1 Practices of accountability 5.2 Mirror games 5.3 Positioning: the discursive production of subjectivity 5.4 Doing things with words 5.5 To sum up: practices which perform communities Notes
6 Knowing within an Organization while Mending its Texture 6.1 Breakdowns in a texture 6.2 Darning: the art of invisible mending 6.3 Patching: the art of remedial mending 6.4 Quilting: the art of signalling 6.5 Mending the texture and translating knowledge 6.6 To sum up: between the visible and the invisible Notes
7
Knowing within a Field of Practices 7.1 Networks as distributed and fragmented knowledge 7.2 Safety as surveillance and punishment
75 81 84
88 93 97 99
101
101 111 114 121 125
130 132
134 136 147 154 157 161 162
164 165 169 173 177 180 185 187
189 194 197
7.3 7.4 7.5 Notes
CONTENTS
Safety as safe technologies and artefacts Safety as training and consultancy To sum up: the woofs and warps of a seamless web
8 The Mutual Constitution of Practice and Practising 8.1 Material-discursive practices 8.2 Knowing in practice 8.3 A theoretical and methodological framework 8.4 Actionable knowledge Notes
References Index
vii
202 206 214 219
221 225 228 230 232 236
237 255