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The Emotional Organization

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240 pages
This landmark collection is exclusively devoted to demonstrating/mapping (what is understood today about the power and structural effects of emotion and identity in organizations. Essays at the leading edge of research reveal the influence of workplace cultures, power, and institutional expectations, while also exploring the negative impacts of emotion management in the workplace.

  • Brings together an international group of cutting-edge researchers to write critically about emotion in different organizational and cultural settings
  • Includes research on policy, change, management and professional practice
  • Exposes the influence of workplace cultures, power and institutional expectations on emotion
  • Reveals the darker and oppressive features of emotion management in organizations
  • Applies recent critical organizational theory to emotion.
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Contents
List of Contributors
 1.
Introducing the Emotional Organization Stephen Fineman
Part I: Emotional Arenas The Hospital  2. Me, Morphine, and Humanity: Experiencing the Emotional Community on Ward 8 Sharon C. Bolton The Prison  3. Power, Paradox, Social Support, and Prestige: A Critical Approach to Addressing Correctional Offi cer Burnout Sarah J. Tracy
Crisis Work  4. Rape Work: Emotional Dilemmas in Work With Victims Patricia Yancey Martin, Douglas Schrock, Margaret Leaf, and Carmen Von Rohr
The Recreation Center  5. In the Gym: Peer Pressure and Emotional Management Among Co-Workers 61 Mary Haman and Linda L. Putnam
The Job Center  6. Abuse, Violence, and Fear on the Front Line: Implications of the Rise of the Enchanting Myth of Customer Sovereignty Marek Korczynski and Victoria Bishop
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CONTENTS
The Call Center  7. Enactments of Class and Nationality in Transnational Call Centers Kiran Mirchandani
Web Work  8. The Gendering of Emotions and Perceived Work Time: Chicks and Geeks at I.com Nicole L. Kangas and Debra E. Meyerson
Homeworking  9.Managing the Emotional Boundaries of Telework Gill Musson and Katy Marsh
Consultancy 10. Management Consultancy and Humor in Action and Context Andrew Sturdy, Timothy Clark, Robin Fincham, and Karen Handley
Part II: Shifting Identities 11. Becoming a Successful Corporate Character and the Role of Emotional Management Caroline Hatcher 12. Gender and the Emotion Politics of Emotional Intelligence Stephanie A. Shields and Leah R. Warner 13. Feeling Out of Place? Towards the Transnationalizations of Emotions Jeff Hearn 14. It’s All Too Beautiful: Emotion and Organization in the Aesthetic Economy 202 Philip Hancock and Melissa Tyler Epilogue Stephen Fineman
Index
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