Frost & Sullivan Confirms Teleperformance's Leadership over Competitors in the Contact Center Outsourcing Market

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Frost & Sullivan ConfirmsFrost & Sullivan Confirms Teleperformance's Leadership over Competitors in the Contact Center Outsourcing Market PR Newswire MOUNTAIN VIEW, California, Jan. 13, 2014 -- The company's untiring pursuit of excellence and customer satisfaction make it the service provider of choice Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes Teleperformance (TP) with the 2013 North America Company of the Year Award in Contact Center Outsourcing. Already a Tier I giant in the global outsourced CRM and contact center services space, TP continues to leverage its experience, global reach, and innovativeness to deliver customer-centric solutions and tangible results for contact center clients. Executing on an exceptional growth strategy, TP has grown through both organic and external means to more than 100,000 computerized workstations, with 138,000 employees across more than 270 contact centers in 46 countries serving approximately 120 markets. It manages programs in more than 66 languages and dialects on behalf of major international companies and supports a wide variety of industries. Teleperformance is well-established in North America and has been successfully serving the key US market for over two decades. Originally, much of the growth to establish share was driven by acquisitions, but more recently the company's consistent growth in North America has been organic and based on wins over competition.

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• Publié par: frost-sullivan
• Publié le: 13 janvier 2014
• Nombre de lectures: 7
• Langue: English

Extrait

Frost & Sullivan Confirms Teleperformance's Leadership over Competitors in the Contact Center Outsourcing Market

PR Newswire

MOUNTAIN VIEW, California, Jan. 13, 2014

-- The company's untiring pursuit of excellence and customer satisfaction make it the service provider of choice

Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes Teleperformance (TP) with the 2013 North America Company of the Year Award in Contact Center Outsourcing. Already a Tier I giant in the global outsourced CRM and contact center services space, TP continues to leverage its experience, global reach, and innovativeness to deliver customer-centric solutions and tangible results for contact center clients.