May 5, 2011 Dear Rider: During some parts of the Tour on Sunday ...

Hannahb

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• Publié par: ecomejex
• Nombre de lectures: 46
• Langue: English

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May 5, 2011

Dear Rider:

During some parts of the Tour on Sunday, there was a regrettable lack of

communication to riders, which caused delays and inconvenienced some of you.

We want to respond to your questions and complaints in detail. Over the course of many

months, we made plans and decisions about how to proceed, taking into consideration

construction schedules and other outside information.

Our plans worked well for most of the day. However, we now know that the plans were

neither adequate nor flawlessly executed. We are sorry to those of you who endured

discomfort, frustration and inconvenience from the bottlenecks, as well as for the lack of

real-time information.

I know that my words cannot change the bad experience had by those of you who were

in the latter part of the ride. Please know that Bike New York will do everything in its

power to ensure that these situations are never repeated, even if it means reducing the

number of participants in the Tour.

The feedback we have received has not only been alarming but very helpful as we move

forward to improve this event.

We are taking this matter seriously and hear the comments loud and clear. We don't

have all the answers right now, but will continue to work in the weeks and months ahead

to prevent situations like the ones you experienced from occurring again. We have

learned and are still learning a great deal about Sunday’s Tour. Rest assured: We want

all of our riders to have a wonderful experience on the Tour.

Our goal is for not most, but all, riders to have a wonderful day. We are responding

directly to all inquiries sent to [e-mail]. In addition, in a couple of weeks

we will be sending a survey for direct feedback regarding your experience.

We would like to thank all 32,000 riders who were with us on May 1 for your feedback

and support during this process.

Sincerely,

Ken Podziba

President and CEO, Bike New York