Program Audit Surveys The Results

Keith Lance, Colorado State Library Research Service

Description

Program Audit SurveysThe ResultsKeith Curry LanceDirectorLibrary Research Service„„„„„„BackgroundProgram audits mandated by Governor’s Office and CDEUtilization and evaluation analysesEvaluation perspectives: customer satisfaction w/service delivery as well as impact assessment3 surveys: CRC, RLSS, CSLEvery public, school and academic library received 1 of the 3Results representative at state level only„„Colorado Resource CenterInterlibrary loan and reference services are the most utilized and most highly rated CRC services.No stop service and training are very distant seconds in terms of usage, but are also highly rated.Colorado Resource CenterGood or ExcellentService UsedInterlibrary loan 75% 99%Reference 63% 100%No stop 20% 100%Training 13% 100%„„Regional Library Service SystemsMost utilized RLSS services are those that facilitate communication.Grant application assistance (State Funding, LSTA, etc.) is also popular. Regional Library Service SystemsPublic Schoollibraries LMCsMost utilized servicesGrant assistance 74% 67%Membership directory 90% 95%Newsletter/mailings/e-mail 97% 95%System retreat, etc. 94% 82%Courier service 87% 77%„„„„„Regional Library Service SystemsPublic libraries and school library media centers rate RLSS highly on:Training discountsRLSS websitesInformation Literacy and CSAP consultingCooperative purchasing agreements, RLSS professional collections, and finding aidsRegional ...

Informations

• Publié par: Irro
• Nombre de lectures: 12
• Langue: English

Extrait

Program Audit Surveys The Results

Keith Curry Lance

Director

Library Research Service

Background

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Program audits mandated by Governors Office and CDE Utilization and evaluation analyses Evaluation perspectives: customer satisfaction w/service delivery as well as impact assessment 3 surveys: CRC, RLSS, CSL Every public, school and academic library received 1 of the 3 Results representative at state level only

Colorado Resource Center

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Interlibrary loan and reference services are the most utilized and most highly rated CRC services.

No stop service and training are very distant seconds in terms of usage, but are also highly rated.

Colorado Resource Center

Service

Interlibrary loan

Reference

No stop

Training

Used

75%

63%

20%

13%

Good or Excellent

99%

100%

100%

100%

Regional Library Service Systems

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„

Most utilized RLSS services are those that facilitate communication.

Grant application assistance (State Funding, LSTA, etc.) is also popular.

Regional Library Service Systems

Most utilized services

Grant assistance

Membership directory

Newsletter/mailings/e-mail

System retreat, etc.

Courier service

Public libraries

74%

90%

97%

94%

87%

School LMCs

67%

95%

95%

82%

77%

Regional Library Service Systems

„ Public libraries and school library media centers rate RLSS highly on: „ Training discounts „ RLSS websites „ Information Literacy and CSAP consulting „ Cooperative purchasing agreements, RLSS professional collections, and finding aids

Regional Library Service Systems

Most highly rated services

Discounted training

System website

CSAP consulting

Info Lit consulting

Coop. purchasing

System prof. collection

Finding aids

Public libraries

100%

100%

100%

100%

100%

100%

100%

School LMCs

100%

96%

75%

84%

90%

82%

94%

Colorado State Library

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As for RLSS, all types of libraries rate CSL highly on services that facilitate communication and funding.

Colorado State Library

Most utilized services

Monthly mailing

Newsletter

State funding

CO Virtual Library

Public School Academic libraries LMCs libraries

93%

83%

87%

90%

93%

81%

88%

91%

85%

69%

69%

92%

Colorado State Library

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Most services specifically designed for public libraries and school library media centers are rated moderately highly.

Highly rated exceptions:

„ Technology/e-rate consulting,

„ CO2 school library impact study

„ Info. Lit. guidelines