ISO 56000: Building an Innovation Management System

Peter Merrill

Description

Innovation management can provide a competitive edge in the business world, and research shows a major correlation between profitability and innovation. The challenge, however, is how to integrate innovation management with quality management. Enter the ISO 56000 series of standards on innovation management systems (IMS). Specifically, ISO 56002 provides guidance on how to develop a systems approach to managing innovation. In this book, author Peter Merrill shares with readers the thinking behind each of the clauses in the standard. He explains real-life, practical applications of the guidance the standard provides and shows how to integrate an IMS with a quality management system based on ISO 9001 and be prepared for the future.
In this book, you will discover how it:Details the strategy and leadership necessary to manage innovation using ISO 56002 and explaining the cultures of creativity and execution that must coexist
Defines the competences, tools, processes, and assessments that are needed to build an IMS in your organization in order to succeed at innovation
Explains the principles that are the basis of innovation management
Shows the vital role of innovation and creativity in the progression of organizations in today's Industry 4.0/Quality 4.0 era
Underlines the idea that innovation management and quality management must work together from practical and financial standpoints
Peter Merrill has been a quality professional for many years and is an expert on simplifying complex ideas. Currently, he helps companies develop their approach to innovation. He writes extensively on innovation, including the Innovation Imperative, column for Quality Progress magazine. His previously published books include Innovation Generation, Innovation Never Stops, Executive Guide to Innovation.

Sujets

• Business
• Qualité, hygiène, sécurité, environnement
• Entrepreneuriat
• Economics
• Gestion et management
• Total Quality Management

Informations

• Publié par: ASQ Quality Press
• Date de parution: 30 novembre 2020
• Nombre de lectures: 1
• EAN13: 9781951058272
• Langue: English
• Poids de l'ouvrage: 3 Mo

Extrait

ISO 56000:Building an Innovation Management System
Bring Creativity and Curiosity to Your QMS

Peter Merrill
Quality Press Milwaukee, Wisconsin






American Society for Quality, Quality Press, Milwaukee, 53203
© 2020 by Peter Merrill All rights reserved. Published 2020.
Printed in the United States of America.
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Publisher’s Cataloging-in-Publication Data
Names: Merrill, Peter, author.Title: ISO 56000 : building an innovation management system : bring creativity and curiosity to your QMS / Peter Merrill.Description: Includes bibliographical references and index. | Milwaukee, WI: Quality Press, 2020.Identifiers: LCCN 2020940613 | ISBN 978-1-951058-26-5 (pbk.) | 978-1-951058-27-2 (epub) | 978-1-951058-28-9 (pdf)Subjects: LCSH Total quality management. | Technological innovations—Management. | Creative ability in business. | Industrial management. | BISAC BUSINESS & ECONOMICS / Quality Control | BUSINESS & ECONOMICS / Total Quality Management | BUSINESS & ECONOMICS / Entrepreneurship | BUSINESS & ECONOMICS / Knowledge Capital | BUSINESS & ECONOMICS / New Business Enterprises Classification: LCC HD45.M427 2020 | DDC 658.4/063dc23
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Printed on acid-free paper

Table of Contents
Merrill_Title
Merrill_CIP
Merrill_Dedication
Merrill_Preface
Merrill_Introduction
01_Merrill_Part1
02_Merrill_Part2
03_Merrill_Part3
04_Merrill_Part4
05_Merrill_Part5
06_Merrill_Part6
07_Merrill_Part7
08_Merrill_Part8
09_Merrill_Part9
10_Merrill_Part10
11_Merrill_Conclusion
13_Merrill_About Author


To the ladies in my life,Angela, Rachel, and Sarah,for the creativity and fresh perspectives they have given me.
To all my friends in ASQ and ISO for their great companionship and support over so many years.


Preface
Innovation is exciting. It is about the future and about changing from the world of today. It is full of promise and gives us the opportunity to release our own natural creativity. And yet, it can be overwhelming. The word “innovation” is overused and often misused. We need to understand what it really means and where to begin if we want to innovate. Do we start with strategy, process, culture, or somewhere else?
I wrote my first book on innovation more than 10 years ago. In that time, it is remarkable what has changed and what has stayed the same. Some people say it is not possible to capture innovation methods because they are changing too fast. They are wrong. Innovation is not new. It was first written about by Machiavelli in his book The Prince in 1532. It is the outputs of the methods that are changing fast. Many of the methods themselves have been with us for decades. What has changed in the last 30 years is the recognition that a “systems approach” to managing an organization is necessary for an organization to become a serial innovator.
My most recent book, Innovation Never Stops , shows how relentless the “innovation game” has become. This book introduces the ISO 56000 series of standards on innovation management. The primary focus of the book is ISO 56002, and I will explain in detail how to use this innovation manage­ment system guidance standard. This standard shows how to initiate and how to execute innovation, and it shows how a systems approach to innovation is without a doubt the best approach. It also shows that if you have a quality management system that is based on ISO 9001, you can develop it into an innovation management system (IMS). ISO 56002 has been designed to integrate with ISO 9001 and has been developed through consensus of technical committees from nearly 40 countries. An auditable require­­ments version of this standard will be ISO 56001, and you can use ISO 56002 to develop your IMS ahead of that standard being written. You can start with strategy, as the standard does, or you can start with process, if you want to begin with a “contained” approach. ISO 56002 gives major guid­ance on culture and the key issues to look out for as you develop your IMS.
This standard is not just one person’s ideas but the collective knowledge of hundreds of people globally. I was one of those people, and I was Head of Delegation for my country, Canada, to ISO/TC 279, the technical committee that wrote the standard. I will give you the thinking behind each of the clauses in the standard. I will explain real-life, practical applications of the guidance the standard gives.
As a chemical engineering graduate from the University of Birmingham in England, I started my career in the research and development (R & D) department of a major chemical and textile corporation. The corporation gave me the opportunity to move from engineering design to artistic design in the world of textiles. I understand design from both perspectives. I progressed through the corporation to become chief executive of a leading design brand and understand the leader’s role in enabling innovation.
Today, I help companies develop their approach to innovation by sharing my past experience. I write extensively on innovation, including the “Innovation Imperative” column for Quality Progress .
One of the skill sets I have developed over the years is the ability to simplify complexity! I will do that in this book. I will give you an under­stand­ing of innovation in an everyday language using the framework of ISO 56002, the international standard on innovation management, and guide you on how to use the standard in a way that is best suited to your own needs.
If you are already using ISO 9001, you are in a perfect position to graduate to innovation management. The ISO 56002 standard integrates with ISO 9001. If you are not currently using ISO 9001, then ISO 56002 will give you a systems approach for developing innovation management.
Thirty years ago, the business world was starting its journey of quality management. Today, innovation management is becoming the price of entry to the business world. Research shows a very high correlation between innovative businesses and profitability when compared to their competition. 1
Join me on the journey into the exciting and rewarding world of innovation!
1 Dylan Minor, Paul Brook, and Josh Bernoff, “Are Innovative Companies More Profitable,” MIT Sloan Management Review (2017).



Introduction
I had been chasing the International Organization for Standardization (ISO) for several years to start addressing innovation. I knew a number of the ISO Technical Committee chairs and also several of the people in the Central Secretariat in Geneva. It was the summer of 2013 when I made my regular call to my national standards body and got the sudden surprise reply, “Yes, we have an innovation committee.” My response was delight, and then I got the question, “Will you chair the national committee?” Without thinking, I replied, “Of course.” Passion is one of the attributes of an innovator, and I am not short of that. My first task was to start building membership to be a representation of industry sectors. Building the committee was not easy, and a requirement of ISO is that a national committee working on a standard for all business sectors does represent a wide range of industry sectors. This is to avoid it pursuing the interests of one industry sector. My next task would be to attend the first meeting of the International Committee TC279.
The first international meeting was in Paris in December of that year, and the Association Francaise de Normalisation (Afnor) would be the national body managing the new standard. I got the chance to practice my rusty French when I bought my metro ticket to cross Paris to the Afnor headquarters. It is close to the Stade de France, the home of French rugby and football (or should I say soccer?). I checked in and was pointed to a room at Afnor where I met a lot of new faces and a few I recognized.
Representatives from each of the countries introduced themselves and were asked to flag what they thought was important in any new standard. The title for the new technical committee was “Innovation Tools and Methods.” I recall flagging the issue of culture, which had always been avoided in ISO 9001 and yet was so critical for innovation. Leo Colombo from Argentina was across the aisle from me, and I vividly recall him saying that an innovation management system (IMS) was imperative for this to work. I also recall reaching across the aisle and shaking his hand. Over the following years, we became good friends. This “tipping point” led to TC 279 changing its title to “Innovation Management.”
We met the following year in Buenos Aires, and work on ISO 56002 began. The secretary of the working group (WG1) was ‎Joana dos Guimarães from Portugal, who would also become a good friend of mine. We developed a design specification in the first meeting and started work on the principles that I will discuss in Chapter 2 of this book.
I’ve had people say to me, “How can you possibly have the words innovation and standard in the same sentence, let alone the same title?” ISO standards are not what you first think they are, and management sys