The Making of a World-Class Organization

Debbie J. Collard, E. David Spong

Description

Using a unique blend of stories, tips, charts, and tables that can be adapted to any organization, this book shares the stories, wisdom, and “silver bullets” gained by two divisions of the Boeing Corporation as they won the Malcolm Baldrige Quality Award. The “silver bullets” are the kernels of management wisdom that set this book apart and provide the simple insights that anyone can adopt. This book uses a systems perspective to provide solutions that will inspire leaders to champion such approaches, while also providing tried and true details and “how-to” applications to the in-house practitioners and consultants.Whether you are looking for tools and techniques to make your organization and processes more effective, or you are starting from scratch, this book provides you with a set of proven approaches to achieving excellence. The insights into excellence and the Baldrige journey that Spong and Collard have mastered have allowed their organizations to celebrate with great processes, loyal customers, engaged employees, high quality products and services, and significant profitability.
COMMENTS FROM OTHER CUSTOMERS Average Customer Rating: (5 of 5 based on 1 review) "David Spong is a hero from among the quality gurus of our time...and more than expounding on successful principles, he has practiced them and achieved the highest level of success with them. His and Ms. Collard's book describes their journey, highlights the key criteria and issues they had to address, and provides excellent insight into the 'behind the scenes' debates and agreements that occurred to lead Boeing to demonstrate their absolute and unwavering dedication to the Baldrige framework to start their journey before and continue their journey beyond winning the National Quality Award for manufacturing (1998) and service (2003)." A reader in Warwick, Rhode Island

Sujets

• Business
• Qualité, hygiène, sécurité, environnement
• Gestion et management
• Economics
• Leadership

Informations

• Publié par: ASQ Quality Press
• Date de parution: 21 mai 2008
• Nombre de lectures: 0
• EAN13: 9780873896009
• Langue: English
• Poids de l'ouvrage: 1 Mo

Extrait

Praise

for

This

Book

Hang on. You’re about to become a Baldrige believer! Spong and Collard offer a proven practical recipe for leaders who are committed to taking their organizations to best-in-class performance levels! The system works.

Joe F. Alexander, Associate Dean and Senior Professor of Performance Excellence, The Jack C. Massey Graduate School of Business, Belmont University, Nashville, TN

Wherever you are on your journey this is an excellent read full of good factual information on how to run a world-class organization written by two very passionate leaders.

Charles L. Korbell, Jr., Retired CEO Clarke American, 2001 Baldrige recipient

If you want to understand what it takes to build a world-class quality organization that is highly profitable, then get some advice from someone who has done it multiple times in different organizations. David and Debbie are two of the few people that know how to do it.

Joseph R. Folkman, President, Extraordinary Performance. Delivered.

This book is a terrific guidebook for how to lead a journey to performance excellence. David and Debbie have shared the “secrets” of great leadership— tools and passion!

Jan Johnson, President, Jordan Johnson, Inc.

The Making of a World Class Organizationis a must read for leaders intent on changing their organizations for the better and better and better. Spong and Collard lived it twice and now they tell the two fascinating stories in a way that provides a recipe for success in any organization. David Spong has the heart of an accomplished builder and Debbie Collard the heart of a great teacher; together they bring wisdom, strength, and grace to life in these pages as they tell how to create leaders and organizations to change the world.

William Belgard, Partner and Change Management Practice Leader, Oliver Wyman Aviation, Aerospace and Defense.

This book is a great resource for all leaders. Real-world experience is always the best teacher, and David and Debbie have gone through this journey TWICE! Their lessons learned are real and replicable.

John Vinyard, co-author ofThe Baldrige Users Guide, Managing Partner, Genitect, LLC

The Making of a WorldClass Organization

Also available from ASQ Quality Press:

Insights to Performance Excellence 2008: An Inside Look at the 2008 Baldrige Award Criteria Mark L. Blazey

The Executive Guide to Understanding and Implementing the Baldrige Criteria: Improve Revenue and Create Organizational Excellence Denis Leonard and Mac McGuire

Transformation to Performance Excellence: Baldrige Education Leaders Speak Out Sandra Cokeley, Margaret A. Byrnes, Geri Markley, and Suzanne Keely, editors

Transforming Health Care: Baldrige Health Care Leaders Speak Out Kathleen Goonan, editor

On Becoming Exceptional: SSM Health Care’s Journey to Baldrige and Beyond Sister Mary Jean Ryan, FSM

5S for Service Organizations and Offices: A Lean Look at Improvements Debashis Sarkar

Managing Service Delivery Processes: Linking Strategy to Operations Jean Harvey

The Executive Guide to Understanding and Implementing Lean Six Sigma: The Financial Impact Robert M. Meisel, Steven J. Babb, Steven F. Marsh, and James P. Schlichting

Lean Kaizen: A Simplified Approach to Process Improvements George Alukal and Anthony Manos

Root Cause Analysis: Simplified Tools and Techniques,Second Edition Bjørn Andersen and Tom Fagerhaug

The Certified Manager of Quality/Organizational Excellence Handbook, Third Edition Russell T. Westcott, editor

Enabling Excellence: The Seven Elements Essential to Achieving Competitive Advantage Timothy A. Pine

To request a complimentary catalog of ASQ Quality Press publications, call 800-248-1946, or visit our Web site at http://www.asq.org/quality-press.

The Making of a WorldClass Organization

E. David Spong and Debbie J. Collard

ASQ Quality Press Milwaukee, Wisconsin

AmericanSocietyforQuality,QualityPress,Milwaukee53203 © 2009 by ASQ All rights reserved. Published 2008 Printed in the United States of America 15 14 13 12 11 10 09 5 4 3 2 1

Library of Congress Cataloging-in-Publication Data

Spong, E. David, 1938–  The making of a world-class organization / E. David Spong and Debbie J. Collard.  p. cm.  Includes bibliographical references and index.  ISBN: 978-0-87389-744-0 (soft cover : alk. paper)  1. McDonnell Douglas Corporation—Management. 2. Aircraft industry— United States—Management. 3. Aircraft industry—United States—Quality control. 4. Total quality management. I. Collard, Debbie J., 1961– II. Title.

HD9711.U64M327 2008 658.4'013—dc22

ISBN: 978-0-87389-744-0

2008027229

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Publisher: William A. Tony Acquisitions Editor: Matt T. Meinholz Project Editor: Paul O’Mara Production Administrator: Randall Benson

ASQ Mission: The American Society for Quality advances individual, organizational, and community excellence worldwide through learning, quality improvement, and knowledge exchange.

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Printed in the United States of America

 Printed on acid-free paper