Accessibility and Active Offer : Health Care and Social Services in Linguistic Minority Communities

Description

It is imperative that we train leaders who are able to intervene efficiently with service users and to support a better organization of the workplace. It is especially important to look at the many issues related to postsecondary training and human resources, such as recruiting and keeping these leading professionals. Accessibility and Active Offer thus combines theory and empirical data to help future professionals understand the workplace issues of accessibility and active offer of minority-language services.

This English-language adaptation of Accessibilité et offre active features an additional chapter by Richard Bourhis on issues specific to Anglophone communities in Québec.

This multidisciplinary collective work is the first to unite researchers in health, social work, sociology, political science, public administration, law and education, in order to gain more thorough knowledge of linguistic issues in health and social services, as well as of active offer of French-language services.

Published in English.

Sujets

• Social Services
• Health Policy
• Medical
• Médecine
• Social work

Informations

• Publié par: University of Ottawa Press
• Date de parution: 01 novembre 2017
• Nombre de lectures: 3
• EAN13: 9780776625652
• Langue: English
• Poids de l'ouvrage: 1 Mo

Extrait

The University of Ottawa Press (UOP) is proud to be the oldest of the francophone university presses in Canada and the only bilingual university publisher in North America. Since 1936, UOP has been enriching intellectual and cultural discourse by producing peer-reviewed and award-winning books in the humanities and social sciences, in French or in English.
Copy Editing: Robert Ferguson
Proofreading: Lesley Mann
Typesetting: Interscript discript enr.
Cover Design: discript enr.
Cover Image: Shutterstock

Library and Archives Canada Cataloguing in Publication
Accessibilit et offre active. English
Accessibility and active offer: health care and social services in linguistic
minority communities / edited by Marie Drolet, Pier Bouchard and Jacinthe
Savard with the collaboration of Jos e Beno t and Solange van Kemenade.
(Health and society)
Translation and adaptation of: Accessibilit et offre active.
Includes bibliographical references.
Issued in print and electronic formats.
ISBN 978-0-7766-2563-8 (softcover)
ISBN 978-0-7766-2564-5 (PDF)
ISBN 978-0-7766-2565-2 (EPUB)
ISBN 978-0-7766-2566-9 (Kindle)
1. Health services accessibility-Canada. 2. Human services-Canada. 3. Linguistic minorities-Services for-Canada. 4. Canadians, French-speaking-Services for. 5. Canadians, English-speaking-Services for-Qu bec (Province). I. Drolet, Marie, 1957-, editor II. Bouchard, Pier, 1956-, editor III. Savard, Jacinthe, 1961-, editor IV. Title. V. Title: Accessibilit et offre active. English.
RA450.4.F74A3313 2017
362.84 114071
C2017-907036-3


C2017-907037-1
Legal Deposit:
Library and Archives Canada
Marie Drolet, Pier Bouchard and Jacinthe Savard, 2017 under Creative Commons License Attribution - Non Commercial Share Alike 4.0 International. (CC BY-NC-SA 4.0)
Printed in Canada
The editors gratefully acknowledge the financial support of Health Canada for the translation and adaptation of this work (Original: Accessibilit et offre active: Sant et services sociaux en contexte linguistique minoritaire , Presses de l Universit d Ottawa, 2017) and the close collaboration of the CNFS-Secr tariat national. The views expressed herein do not necessarily represent the views of Health Canada.
The University of Ottawa Press gratefully acknowledges the support extended to its publishing list by the Government of Canada, the Canada Council for the Arts, the Ontario Arts Council, and the Federation for the Humanities and Social Sciences through the Awards to Scholarly Publications Program and by the University of Ottawa.
Contents
Liste of Figures and Tables
Abbreviations
Introduction: Social Services and Health Services in Minority-Language Communities: Towards an Understanding of the Actors, the System, and the Levers of Action
Marie Drolet, Pier Bouchard, Jacinthe Savard, and Solange van Kemenade
PART I. ENGAGING ACTORS: PUTTING THE STRATEGIC ANALYSIS TO THE TEST
1
Active Offer, Actors, and the Health and Social Service System: An Analytical Framework
Sylvain V zina, and S bastien Savard
2
Engaging Future Professionals in the Promotion of Active Offer for a Culturally and Linguistically Appropriate System
Pier Bouchard, Sylvain V zina, Manon Cormier, and Marie-Jos e Laforge
PART II. POLICY LEVERS AND LEGAL MEASURES: THE INTERPLAY OF ACTORS
3
French-Language Health Services in Canada: The State of the Law
Pierre Foucher
4
The Co-Construction of the Active Offer of French-Language Services in Ontario s Justice Sector
Linda Cardinal, and Nathalie Plante
PART III. ACCESSIBILITY AND THE ACTIVE OFFER OF FRENCH-LANGUAGE SERVICES
5
The Health of Francophone Seniors Living in Minority Communities in Canada: Issues and Needs
Louise Bouchard, and Martin Desmeules
6
The Experience of Francophones in Eastern Ontario: The Importance of Key Facilitators (Service Users and Providers) and the Influence of Structures Supporting the Health and Social Services System
Marie Drolet, Jacinthe Savard, S bastien Savard, Jos e Lagac , Isabelle Arcand, Lucy-Ann Kubina, and Jos e Beno t
7
Offering Health Services in French: Between Obstacles and Favourable Factors in Anglophone Hospital Settings
ric Forgues, Boniface Bahi, and Jacques Michaud
PART IV. BILINGUALISM AND THE ACTIVE OFFER OF FRENCH-LANGUAGE SERVICES
8
Issues and Challenges in Providing Services in the Minority Language: The Experience of Bilingual Professionals in the Health and Social Service Network
Danielle de Moissac, and Marie Drolet, in collaboration with Jacinthe Savard, S bastien Savard, Florette Giasson, Jos e Beno t, Isabelle Arcand, Jos e Lagac , and Claire-Jehanne Dubouloz
9
Recruitment and Retention of Bilingual Health and Social Service Professionals in Francophone Minority Communities in Winnipeg and Ottawa
S bastien Savard, Danielle de Moissac, Jos e Beno t, Halimatou Ba, Fa al Zellama, Florette Giasson, and Marie Drolet
10
Active Offer, Bilingualism, and Organizational Culture
Sylvain V zina
PART V. ISSUES AND STRATEGIES IN EDUCATING FUTURE PROFESSIONALS
11
Teaching Active Offer: Proposal for an Educational Framework for Professors
Claire-Jehanne Dubouloz, Jos e Beno t, Jacinthe Savard, Paulette Guitard, and Kate Bigney
12
Behaviours Demonstrating Active Offer: Identification, Measurement, and Determinants
Jacinthe Savard, Lynn Casimiro, Pier Bouchard, and Jos e Beno t
Appendix: Active Offer of Social and Health Services in French, Version 1.0
13
The Necessity for Normalized Tests for Speech, Language, and Hearing Assessment of Young Francophone Children Living in Linguistic Minority Settings: Myth or Reality?
Jos e Lagac , and Pascal Lefebvre
14
Bilingual Health Care in Quebec: Public Policy, Vitality, and Acculturation Issues
Richard Y. Bourhis
Conclusion: New Insights into Safe, Quality Services in Official Language Minority Communities
Pier Bouchard, Jacinthe Savard, S bastien Savard, Sylvain V zina, and Marie Drolet
Contributors
List of Figures and Tables
Introduction
Table 1. Timeline of Important Canadian Events
Chapter 2
Figure 1. Concerns about the Work Environment
Figure 2. Importance of Offering French-Language Services
Figure 3. Importance of Obtaining French-Language Services
Table 1. Competency Profile for Social Service and Health Professionals Working in Minority Contexts according to Dialogue Participants: Knowledge
Table 2. Competency Profile for Social Service and Health Professionals Working in Minority Communities, according to Dialogue Participants: Skills and Attitudes
Chapter 5
Table 1. Socio-demographic Profile of the Population
Table 2. Perceived Health, Reduced Activities, and Lifestyle
Table 3. Chronic Diseases
Table 4. Needs, Use, and Difficulty Accessing Health Services
Table 5. The European Health Literacy Survey: The 12 Subdimensions as Defined by the Conceptual Model
Chapter 7
Figure 1. Health Professionals and the Organization
Figure 2. Social Relations, Linguistic Debates, and Political Decisions in Linguistic Matters
Figure 3. External Factors for Offer of Services in French
Figure 4. Internal Factors for Offer of Services in French
Table 1. Distribution of Survey Respondents by Health Authority
Table 2. Measures Taken by Managers of Facilities to Offer French Language Service to Francophone Patients
Table 3. Proportion of Francophone Patients Who Receive Services in Their Language (by Health Authority)
Table 4. Language Used During Patients Initial Visit
Table 5. Language Used by the Patient and Language Used by the Health Professional
Table 6. Actions of Professionals When Patient Speaks French
Chapter 9
Figure 1. Conceptual Framework for Recruiting and Retaining Bilingual Professionals in Official Language Minority Communities, Based on Dolea and Adams (2005) and Landry et al. (2008)
Chapter 10
Figure 1. Distribution of Respondents by Age Group
Figure 2. Language Used with Co-workers
Figure 3. Language in which I Am Comfortable Serving My Patients
Figure 4. Language Proficiency According to Health Network
Chapter 11
Table 1. Demographic Characteristics of Survey Respondents
Table 2. Distribution of Questions (Type and Number) by Questionnaire Sections
Figure 1. Development of Professional Competencies According to Boudreault (2002)
Table 3. The Three Types of Knowledge in Education on Active Offer (Based on Bouchard V zina, 2010, and the Consortium national de formation en sant [CNFS], 2012.)
Figure 2. Types of Knowledge Demonstrated by Competent Educators in Their Teaching Practices
Table 4. Professors Participating in Pilot Project
Chapter 12
Figure 1. Active Offer Behaviours
Figure 2. Components of Personal Engagement
Table 1. Linguistic Characteristics of Sample
Table 2. Linguistic Characteristics of Sample
Table 3. Socio-demographic Characteristics, Workplace or Internship Setting
Table 4. Differences between Workplace Characteristics and AO (Dichotomous Variables)
Table 6. Relation between Individual AO Behaviours and Various Components of Organizational Support
Table 5. Differences between Workplace Characteristics and AO (3-Group Category Variables)
Table 7. Averages and Standard Deviations for Perceived Organizational Support and Various Determinants Exami