DecJan Audit

Description

Due to Eric's absence again very well attended. Janet Nelson, OQL last month, for Xerox- Consulting, gave us a wonderful talk on related business on the Customer Loyalty and Retention. Ms. Nelson West-Coast, I had the is a Six-Sigma Black Belt and is proficient pleasure of presiding in Lean Manufacturing, and she uses and over a couple of our advocates these methodologies with her monthly events, notably numerous client companies. She discussed the Leadership the most successful methods she and her Committee and the colleagues have employed to keep customers Dermot J. HealyNovember Dinner coming back. Also, with everybody these Meeting. days utilizing surveys to determine the Voice At the Leadership Committee, we are of their Customer, she assisted us by listing continuing with the planning of future events of numerous Do's and Don'ts in their creation. which will be of great value to our This topic was very well received and there membership, both short and longer term. We were a lot of discussions during and after her will be rolling out many initiatives and talk. Many people gave examples of customer programs over the coming months. The service related experiences, both good and Dinner is optional. You can come for the presentation only which begins at 7:30 PM. There Annual Conference (April 6, 2006) and an bad, in personal and work situations.is no charge for attendance at the program. See www.asqrs.org for more information.ASQRS ...

Informations

• Publié par: Orki
• Nombre de lectures: 28
• Langue: English

Extrait

Due to Eric's absence

last month, for Xerox-

related business on the

West-Coast, I had the

pleasure of presiding

over a couple of our

monthly events, notably

the Leadership

Committee and the

November Dinner

Meeting.

At the Leadership Committee, we are

continuing with the planning of future events

which will be of great value to our

membership, both short and longer term.

We

will be rolling out many initiatives and

programs over the coming months.

The

Annual Conference (April 6, 2006) and an

ASQRS Volunteer and Member Appreciation

Night at the Rochester Americans Hockey

(February 17, 2006) are just two we can all

put in our diaries.

The Dinner Meeting in November was

again very well attended. Janet Nelson, OQL

Consulting, gave us a wonderful talk on

Customer Loyalty and Retention.

Ms. Nelson

is a Six-Sigma Black Belt and is proficient

in Lean Manufacturing, and she uses and

advocates these methodologies with her

numerous client companies. She discussed

the most successful methods she and her

colleagues have employed to keep customers

coming back.

Also, with everybody these

days utilizing surveys to determine the Voice

of their Customer, she assisted us by listing

of numerous Do's and Don'ts in their creation.

This topic was very well received and there

were a lot of discussions during and after her

talk.

Many people gave examples of customer

service related experiences, both good and

bad, in personal and work situations.

I wish, on behalf of the ASQ Rochester

Section, all our valued members a happy and

festive Holiday Season.

See you all in 2006!

Dermot J. Healy

Chair-Elect ASQ Rochester Section

Dinner Meeting Update and January Preview

Wanted: Treasurer

Welcome New Members!

Dinner is optional. You can come for the presentation only which begins at 7:30 PM. There

is no charge for attendance at the program. See

www.asqrs.org

for more

information.

Wednesday, Jan. 18, 2006*

The Wishing Well

1190 Chili Ave., Rochester

Mark Hehl: “Avoiding Moving Operations Overseas”

Task Group: Customer Service

Thursday, Feb. 16, 2006

Logan’s Party House

1420 Scottsville Rd., Rochester

“Health Care” (speaker TBD)

Task Group: Health Care

Wednesday, March 22, 2006

Rick’s Prime Rib

889 Buffalo Rd., Rochester

“MCC Six Sigma Program” (speaker TBD)

Task Group: Six Sigma

Thursday, April 20, 2006

Logan’s Party House

1420 Scottsville Rd., Rochester

Ed Biernat: “Lean Tools”

Task Group: Healthcare

Wednesday, May 17, 2006

The Wishing Well

1190 Chili Ave., Rochester

Grant O’Brien: “AS 9100 Aerospace”

Task Group: Small Business

Dermot J. Healy

Date: Friday, February 17, 2006 at 7:35pm

Cost: $10.00 per person, which includes food and soda in private

party-room and ticket to game

Please contact Dermot Healy at [e-mail]

Or call 585-256-2001 prior to February 8 2006

This will be an excellent networking opportunity and a great family night out!

*see story inside for more details.

Top; Janet Nelson delivers her talk on Customer

Loyalty and Customer Satisfaction.

Right; Jim Coates congratulates Janet Nelson.

The ASQ Rochester Section will be electing a new Treasurer for the 2006-2007

fiscal year (July 2006 to June 2007).

The position requires a good understanding

of budgeting and a basic knowledge of accounting.

Basic computer skills are also

required. The Section uses a QuickBooks software package.

Total commitment

is approximately 10 hours per month plus monthly leadership and dinner meetings.

Primary duties include:

•

Maintaining the Rochester Section financial records

•

Preparing the annual budget and monthly reports

•

Collecting Rochester Section mail

•

Issuing checks for expenses

•

Processing credit card transactions and making deposits from Section functions

•

Reconciling monthly account statements

•

Preparing and submitting the annual financial report

The term is officially one year, however, it is typical to hold the position for

consecutive terms. Please contact Jim Schwartz if you have any questions (work:

453-3328; home 349-0493).

Thanks to all who attended our November dinner

meeting at the Crowne Plaza in Rochester.

Janet

Nelson gave an excellent presentation on Customer

Loyalty and the subtle differences between customer

loyalty and customer satisfaction.

Thank You, Janet!

On December 15th, Gary Ennis gave a

presentation on the "Basics of Lean," which was a

very interesting presentation, complimenting our

Small Business Task Group.

Also, coming up in January we have Mark Hehl

coming in from out of town to speak to us about

"Avoiding Moving Operations Overseas."

So mark

your calendar for January 18th at the Wishing Well.

Thanks and see you at the dinner meetings.

Wednesday, January 18, 2006

“AVOIDING MOVING OPERATIONS

OVERSEAS”

Mark Hehl, President, Hehl & Associates

Place: The Wishing Well Restaurant, 1190 Chili Avenue,

Rochester, NY 14624

Agenda:

5:30 PM

Customer Service Task

Group

6:00 PM

Registration

6:30 PM

Dinner

7:30 PM

Program

Today more North American businesses are seriously

considering moving some or all of their operations to China

or other low cost areas. This presentation explores this current

movement and is intended to help those organizations facing

this decision to make the correct choice.

There are ways to

keep operations at home!

Speaker Mark Hehl is President of Hehl & Associates,

which provides offshore supply chain development consulting

services.

His efforts have produced significant increases in

quality, meaningful reductions in lead times and substantial

cost savings.

Previously, Mr. Hehl was Manager of Worldwide Quality

for The Timex Corporation.

During his tenure, he

implemented quality improvement and Six Sigma initiatives

with the supply base in China.

His work experience spans many industries including

aerospace, metal parts, plastics, glass, consumer products,

pharmaceuticals, textiles, cosmetics and automotive. He holds

a BS Degree in Electrical Engineering from the New York

Institute of Technology and a MS Degree in Management

from the Polytechnic Institute of New York. Mark was a

Delegate and featured presenter (Quality Improvement in

China) at the Third China-American Quality Symposium

held in Shanghai, China, September 2004.

For reservations, call [phone] by noon on Tuesday,

January 17. The cost is $18.00 (student members are $5.00).

Cash, check, and credit card payment is accepted. There is

no charge to attend the talk only (without dinner), but please

call to reserve a seat. To cancel, call 234-8630 by noon on

January 17. Walk-ins are welcome.

You do not have to be an ASQ member to attend. All are

welcome. Membership forms are available at each meeting.

For more information about ASQRS including membership,

contact Eric Alden, [e-mail].

Please welcome the new members of the

Rochester Section of ASQ who joined our

organization in November 2005. Best wishes

to all!

John Bianchi

Beth Donohue

Mark Elledge

Deanna Geisel

Marie Lawton

John Lughart

Douglas Matthews

Patricia Merkle

Robert Mindler

Richard Schumach

David Strouse