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Publié par | frost-sullivan |
Publié le | 28 novembre 2013 |
Nombre de lectures | 8 |
Langue | English |
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PR Newswire
SINGAPORE, Nov. 28, 2013
~ Increasing awareness of the benefits of the hosted model spurs implementation ~
The appeal of the pay-per-use model and the high level of flexibility, scalability and business agility offered by the hosted models is driving the Asia-Pacific contact center market towards double digit growth.
The global economic uncertainty has had a positive impact on the growth of this sector with some businesses exploring options beyond premise-based solutions and ones that are low on capital investment. Moreover, the increasing number of vendors and service providers that are actively expanding into the hosted contact center services segment in the region is also aiding market development.