As a Three Year Old is Thrown Off a Plane in the US, Skyscanner Survey Reveals One in Ten Parents Find Cabin Crew Unsympathetic To Children

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• Publié par: skyscanner
• Nombre de lectures: 133
• Langue: English

Extrait

As a Three Year Old is Thrown Off a Plane in

the US, Skyscanner Survey Reveals One in Ten

Parents Find Cabin Crew Unsympathetic To

Children

PR Newswire

SINGAPORE, June 15, 2012

SINGAPORE

,

June 15, 2012

/PRNewswire/ --

Following last week's shocking news that cabin crew demanded a father

remove his three year old son from an Alaska Airlines plane after the toddler

was deemed too disruptive to fly, a survey conducted by international flight

comparison site Skyscanner of more than 1,000 parents has revealed that, far

from being an isolated incident, 12% of parents said they have found it difficult

to get any sympathy from cabin crew in response to their children's needs.

The toddler at the centre of the incident first became upset when he was

forced to switch off the reading device his father had given him to keep him

busy. Many parents in the survey sympathise with this situation, with over a

third having endured their child having a "meltdown" on an aircraft and 13% of

respondents stating their children too have become upset after abruptly being

told to switch off electronic devices by the cabin crew with no explanation or

understanding of why. The unhappy child then refused to sit upright with his

seatbelt fastened; something one in four of the parents surveyed have also

experienced, and his parents were finally told they had to disembark the

aircraft despite having his seatbelt fastened, because he wouldn't sit upright.

Skyscanner's Mary Porter commented, "There can be some challenges when

flying with young children as they are too young to understand why they are

being told to do certain things, but this can be made less stressful for parents if

cabin crew staff can be more patient and understanding during these times. Of

course there are some safety requirements that must be met by every

passenger whatever their age, however if cabin crew were specifically trained

to understand the needs of families better and able to assist with the youngest

of airline passengers, the experience could be stress-free for everyone and

many of these negative experiences could be completely avoided."

She continues, "Families contribute a huge amount to the profit of airlines and

everything should be done to make this a more positive experience."

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