Astea International Launches ServiceVision™: Cloud-Based Solution that Will Transform the Way Small and Midsize Businesses Deliver Service

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Astea International Launches ServiceVision™: Cloud-Based Solution that Will Transform the Way Small and Midsize Businesses Deliver Service

PR Newswire HORSHAM, Pennsylvania, Sept. 5, 2012

- Enables Companies to Easily Accelerate Entire Service Lifecycle for Reduced Costs, Increased Productivity and Revenues HORSHAM, Pennsylvania,Sept. 5, 2012/PRNewswire/ -- Astea International Inc. (NASDAQ:ATEA), the leader in service lifecycle management and mobility solutions, announced a comprehensive cloud-based service management and mobility solution tailored for small to midsize businesses. Astea ServiceVision™ provides powerful functionality at a low-cost, subscription-based price model with implementations measured in weeks instead of months. ServiceVision will help companies overcome the traditional challenges that bog down service operations and ultimately improve customer satisfaction, increase service revenues, and accelerate business growth. Astea ServiceVision includes powerful capabilities such as managing customers, equipment, contracts & warranties; advanced scheduling; parts & logistics management; work order management; customer self-service; advanced analytics; collaboration & social media tools, and cutting-edge mobility that will work in both connected and disconnected modes. With ServiceVision, Astea is making it easy for companies to leverage industry- proven, best-practice processes and workflows based on more than 30 years of experience and hundreds of implementations that remain unmatched in the industry today. This comprehensive cloud offering helps small and midsize companies streamline and automate business processes, improve compliance with service level agreements, and synchronize customer touch points for increased customer satisfaction. It transforms a disconnected, paper-based service business into a real-time service area network that incorporates standardized, best-practice processes.By seamlessly connecting the call center, back-office, and field technicians for flawless execution, ServiceVision lowers service costs and improves profitability. "We recognize that small to midsized companies do not have the IT infrastructure or financial resources, like their larger-sized competitors, to implement and maintain service management and mobility solutions to stay competitive. This new offering demonstrates our commitment to delivering our robust, proven solutions to customers of any size, enabling organizations to optimize service resources and standardize processes to improve revenue, profitability, and customer satisfaction," stated Zack Bergreen, CEO of Astea International. "Companies want to improve their service management operations – and need an affordable, rapid and low-risk solution without having to compromise on functionality. ServiceVision offers the best of both worlds: All of the capabilities of a powerful, rich service management and mobility solution, developed with leading edge technologies, and offered in the cloud

with simplistic subscription pricing and quick implementation. We are making it affordable and easy for companies to provide the ultimate service experience to their customers." Astea's ServiceVision solution meets a major need in the industry: providing complete field service management and mobile functionality in a low-risk, cloud environment, enabling faster return on investment.Its streamlined and intuitive approach lets companies optimize their service delivery process and seamlessly share customer information across an organization, ensuring that service needs are correctly met on the first visit. With ServiceVision, companies have full control over their data in a secure, reliable and highly-scalable environment. ServiceVisioneliminates the need for an on-premise infrastructure, thereby helping businesses minimize the need for IT resources that are typically required for hardware and software installation and configuration, software upgrades, as well as ongoing maintenance. Astea will be holding a free webinar to unveil their latest innovation. From the initial customer call to the closing of work orders, customer invoicing and product replacement, every step in the service lifecycle process represents an opportunity for improving customer satisfaction, reducing costs and increasing revenues. Be among the first to get an exclusive ServiceVision demonstration onWednesday, September 12, 2012at12:00pm ETto reserve your spot please www.astea.com/servicevision. About Astea International Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea's solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. www.astea.com. ServiceSmart. EnterpriseProven. © 2012 Astea International Inc. Astea, Astea Alliance, and Astea ServiceVision are trademarks of Astea International Inc.All other company and product names contained herein are trademarks of the respective holders.