Datacom Systems enhances service options

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• Publié par: datacom-systems-inc
• Nombre de lectures: 10
• Langue: English

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Datacom Systems enhances service options

PR Newswire

SYRACUSE, New York, June 5, 2012

SYRACUSE, New York

,

June 5, 2012

/PRNewswire/ -- Datacom Systems

announced today that it is enhancing its service offerings for customers and

partners. These new options will provide greater coverage for customers to

contact Datacoms service and support teams, and to receive product from

their factory via several different shipping methods.

"Our new support options provide our customers and partners choices for the

type of response they would like from our technical service team. As we

expand our business, we also felt it was important for customers to have

alternatives when they need to have a product replaced." says Tim Crofton,

vice president for business development and product management at

Datacom. Datacom products include a return to factory warranty with the

existing purchase price. Customers can elect to purchase support contracts to

provide major software updates and faster product advance replacement, in

the rare event an issue is found. "In the last twenty years, Datacom has built a

reputation for reliability and our low product return rate proves it. We

recognize that customers want the opportunity to have guaranteed product

replacement timeframes, so have added next business day and third business

day shipment options," says Crofton. Customers can also purchase multi-year

support contracts to gain additional discounts.

About Datacom Systems

Datacom Systems is a leading manufacturer of network access solutions. Since

the company's founding in 1992, Datacom Systems has built a reputation for

quality engineering and unmatched customer service. Datacom Systems

equipment covers millions of network segments worldwide and saves its

customers millions of dollars in IT expenses each year. The privately-held

company is headquartered in

Syracuse, New York

. Visit

www.datacomsystems.com.