La lecture à portée de main
Découvre YouScribe en t'inscrivant gratuitement
Je m'inscrisDécouvre YouScribe en t'inscrivant gratuitement
Je m'inscrisDescription
Informations
Publié par | frost-sullivan |
Publié le | 07 novembre 2013 |
Nombre de lectures | 2 |
Langue | English |
Extrait
PR Newswire
LONDON, Nov. 7, 2013
- Hosted agent performance optimization segment to witness the strongest growth
Demand for hosted contact centre solutions in Europe, Middle East and Africa (EMEA) is on the rise. Companies seek to reduce the total ownership costs of their contact centre IT systems and divert spending from heavy capital to manageable operational expenditure. The economic slowdown also compels cash-starved small, medium and large organizations, particularly in Europe, to optimise contact centre IT costs and stay flexible to meet current and future needs. Apart from this, the decreasing deployment times of contact centre solutions will give a thrust to the market.