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Publié par | frost-sullivan |
Publié le | 29 octobre 2013 |
Nombre de lectures | 3 |
Langue | English |
Extrait
PR Newswire
MOUNTAIN VIEW, California, Oct. 29, 2013
- Echopass also receives industry's top market share of both hosted ACD and APO for third consecutive year
Based on its recent analysis of the hosted contact center market, Frost & Sullivan recognizes Echopass Corporation with the 2013 North American Market Share Leadership Award. This award represents excellence in capturing the highest market share within the industry and Echopass' leadership position in terms of revenues or units. In gaining the overall market share leadership for the first time, Echopass has secured almost a fifth of the hosted automatic call distribution (ACD) and a quarter of the hosted agent performance optimization (APO) markets. Impressively, this is the third consecutive year that Echopass has attained market leadership in those two key segments of the hosted contact center market.