Frost & Sullivan Recognizes Echopass for its Continued Leadership in the North American Hosted ACD and Hosted APO Contact Center Marketplace

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• Publié par: frost-sullivan
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Frost & Sullivan Recognizes Echopass for its Continued Leadership in the North American Hosted ACD and Hosted APO Contact Center Marketplace

PR Newswire MOUNTAIN VIEW, California, Sept. 10, 2012

- Company leverages its vast experience, innovative product suite, customer- centricity and strategic excellence to lead the market MOUNTAIN VIEW, California,Sept. 10, 2012/PRNewswire/ -- Based on its recent analysis of the hosted automatic call distribution (ACD) and hosted agent performance optimization (APO) markets of the contact center industry, Frost & Sullivan recognizes Echopass Corporation with the 2012 North American Frost & Sullivan Award for Market Share Leadership. For the second consecutive year, Echopass has sustained and expanded its position as the market leader by leveraging their expertise with innovative, complex, and flexible applications to meet exacting performance, reliability, and security requirements. The hosted contact center vendor landscape inNorth Americais competitive with more than 50 solution providers coming from various core competencies. The competitive set of providers include communications service providers, BPOs, best-of-breed, and full-suite hosted contact center providers, OEMs, and systems integrators. Echopass has garnered and accelerated its leading position in this market. One reason behind the success of Echopass is its expertise in large enterprise deployments. Echopass serves leading firms in several industry verticals, including financial services, retail/consumer goods, hospitality, healthcare, transportation, and government. The Echopass client roster is comprised of some ofNorth America's most well known enterprises with the largest and most sophisticated contact centers. "Echopass has set itself apart from the other hosted providers by delivering significant competitive advantage to its clients within the large enterprise market," said Frost & Sullivan Industry Analyst Brendan Read. "Echopass supplies complex multi-tenant hosted and complex hybrid customer applications and solutions. They also provide in-depth integration and customization, which is all performed with speed and business continuity options. Echopass clearly understands the enterprise customer and its exacting needs." The Echopass portfolio of solutions include full datacenter and system-wide redundancy, back-up storage for historical capture, and the Echopass Symmetry™ active-active capabilities to distribute load, as well as API sets and extensive integration libraries. Echopass provides full end-to-end management and responsibility with 24x7 support that is guaranteed through SLA service availability and reliability greater than 99.95 percent. The company is recognized and referred to by its clients as true partners. In terms of infrastructure and technology, Echopass provides best-in-class architecture. The firm has a layered, service-oriented, multi-tenant distributed