Improved letters about benefits A case study

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  • leçon - matière potentielle : style
  • leçon - matière potentielle : strategy
  • fiche de synthèse - matière potentielle : level
  • fiche de synthèse - matière potentielle : table
  • exposé - matière potentielle : reasons
  • expression écrite
The Department for Work & Pensions deal with most of the UK's social security benefits, and send out over 150 million letters a year. Their system-produced letters had become long and unwieldy, so they asked the Simplification Centre to join their project team tasked with designing a better format. The new format breaks up the content, showing its different status, and uses a layout that encourages strategic reading. It is written in plain English, and explains step-by-step how amounts are calculated.
  • dwp
  • line length
  • team around halfway through the process
  • letters about benefits
  • panels
  • document
  • team
  • content



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Nombre de visites sur la page 18
Langue English
Signaler un problème

Overview Queueing
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Introduction 1.1.
Modelling Network of An
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3 Introduction 1.1. What
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Centers Service Single 1.2.1.
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Model? Network Queueing a Is 1.2.
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Center Service Single A - 1.1 Figure
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5 Model? Network Queueing a Is What 1.2. 0.8
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Modelling Network Queueing of Overview An Preliminaries: 6 0.0
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Queues of Network A - 1.3 Figure
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Modelling Network Queueing of Overview An Preliminaries: 8 (We
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Definition 1.3.1.
Models Netiork
Queueing Evaluating and Parameterizing, Defining, 1.3.
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Modelling Network Queueing of Overview An Preliminaries: 10 200
Model Terminal-Driven the for Measures Performance - 1.5 Figure
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11 Models Network Queueing Evaluating and Parameterizing, Defining, 1.3.