Improved letters about benefits A case study

Description

• leçon - matière potentielle : style
• leçon - matière potentielle : strategy
• fiche de synthèse - matière potentielle : level
• fiche de synthèse - matière potentielle : table
• exposé - matière potentielle : reasons
• expression écrite

The Department for Work & Pensions deal with most of the UK's social security benefits, and send out over 150 million letters a year. Their system-produced letters had become long and unwieldy, so they asked the Simplification Centre to join their project team tasked with designing a better format. The new format breaks up the content, showing its different status, and uses a layout that encourages strategic reading. It is written in plain English, and explains step-by-step how amounts are calculated.

• dwp
• line length
• team around halfway through the process
• letters about benefits
• panels
• document
• team
• content

Sujets

• Strategy
• Reasons
• Ingleton
• Waller
• Carruthers
• Citizens Advice Bureau
• Glasgow

Informations

• Publié par: cecib
• Nombre de lectures: 18
• Langue: English

Extrait

Chapter
Overview Queueing
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Introduction 1.1.
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3 Introduction 1.1. What
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Centers Service Single 1.2.1.
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