Report of the Ministerial Panel established to review the Grade 12 ...

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• fiche de synthèse - matière potentielle : taxonomy

1  Report of the   Ministerial Panel established to review the   Grade 12 NSC Mathematics Examination Papers of November 2008  Introduction   The Minister of Education, Ms Naledi Pandor, announced at a meeting of the Committee of Education  Ministers on 12 January 2009 that a panel of mathematics experts would be constituted to provide advice  on the standard of the Senior Certificate Mathematics examination papers of November 2008.  This request arose after criticism of the standard of the mathematics examination papers by two different  groups. The first was from a group called the Concerned Mathematics Educators (CME) who released a  press statement on 5 January 2009 claiming that the November examination papers were “watered down”  and that the “standard of the Mathematics exam for 2008 had dropped to an unacceptable level”.  Furthermore, the Concerned Mathematics Educators claimed that students with more than 50% on the  mathematics papers were not necessarily prepared to cope with “Mathematics related courses such as  Engineering, Architecture, and Business Science at tertiary institutions”.  The second recorded criticism was from academics and commentators who expressed concern through the  media (see: e tv interviews 30 December 2008; The Star, 3 January 2009; Business Day, 6 January 2009;).  They suggested that since the numbers of learners (63 035) passing Mathematics with more than 50%  represented a significant increase from the approximately 28 000 learners who had passed Higher Grade  Mathematics at the 40% level in 2006 (28 156) and 2007 (28 263) it should be asked whether the 2008  results at this level were comparable to Higher Grade passes in previous years.

• report of the   ministerial panel established to review the   grade 12 nsc mathematics examination papers of november 2008  introduction   the minister of education
• secondary education diploma
• question 2  i  ii  iii  iv 
• pq qr pq qr
• education

Sujets

• Taxonomy
• Vista University
• Independent Examinations Board
• University of Johannesburg
• Baylor University
• Gauteng
• Éducation
• Diploma
• Mathematics

Informations

• Publié par: figas
• Nombre de lectures: 31
• Langue: English
• Poids de l'ouvrage: 1 Mo

Extrait

®SIEBEL MIDMARKET EDITION APPLICATIONS
SIEBEL CTI COMPLETE GUIDE
MIDMARKET EDITION
SIEBEL 2000
VERSION 6.0
12PA1-CT00-06010
JULY 2000Siebel Systems, Inc., 1855 South Grant St., San Mateo, CA 94402
Copyright © 2000 Siebel Systems, Inc.
All rights reserved. Published 1998–2000
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U.S. GOVERNMENT RESTRICTED RIGHTS. Programs, Ancillary Programs and Documentation, delivered
subject to the Department of Defense Federal Acquisition Regulation Supplement, are “commercial computer
software” as set forth in DFARS 227.7202, Commercial Computer Software and Commercial Computer Software
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Proprietary Information
Siebel Systems, Inc. considers information included in this documentation and
in Siebel eBusiness Applications Online Help to be Confidential Information.
Your access to and use of this Confidential Information are subject to the terms
and conditions of: (1) the applicable Siebel Systems software license
agreement, which has been executed and with which you agree to comply; and
(2) the proprietary and restricted rights notices included in this documentation.Contents
Introduction
Who Should Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intro-2
How This Guide Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intro-3
What’s New in This Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intro-4
Additional Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intro-5
Contacting Siebel Technical Support . . . . . . . . . . . . . . . . . . . . . . . . Intro-7
Siebel Welcomes Your Comments . . . . . . . . . . . . . . . . . . . . . . . . . . Intro-8
Chapter 1. Overview
Siebel CTI Complete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Features of CTI within Siebel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
CTI Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Setting Up Siebel CTI Complete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Integrating Call-Center Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Working with Siebel Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Siebel CTI Complete Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
CTI Command and Event Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-10
CTI Configuration Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-11
Chapter 2. Configuring CTI in Siebel
Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Related Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Siebel CTI Complete and Siebel Client Software . . . . . . . . . . . . . . . . . . . 2-4
Siebel Thin-Client Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Version 6.0 Siebel CTI Complete Guide MidMarket Edition iiiContents
Using CTI Middleware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Working with Siebel-Validated CTI Middleware/Switches . . . . . . . . . . . . . 2-6
Working with Other CTI Middleware/Switches . . . . . . . . . . . . . . . . . . . . . 2-7
Setting Up a CTI Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
CTI Configuration Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Setting Up a New CTI Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Enabling CTI for Siebel Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Enabling Siebel CTI Complete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Enabling Siebel CTI Complete Simulation . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Editing the Siebel .cfg File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Specifying CTI Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Siebel CTI Complete Configuration Views . . . . . . . . . . . . . . . . . . . . . . . 2-19
Editing or Creating a CTI Configuration . . . . . . . . . . . . . . . . . . . . . . . . . .2-21
Copying or Deleting a CTI Configuration . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Specifying Configuration Parameters and Telesets . . . . . . . . . . . . . . . . . . 2-25
Specifying Agents and Extensions for Telesets . . . . . . . . . . . . . . . . . . . . 2-27
Viewing Agent Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32
Viewing Extension Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-34
Specifying Commands and Command Parameters . . . . . . . . . . . . . . . . . . 2-36
Creating New Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-38
Specifying Event Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-39
Creating New Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-40
Viewing All CTI Configuration Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-41
Importing and Exporting CTI Configuration Data . . . . . . . . . . . . . . . . 2-43
Import and Export Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-43
Importing CTI Configuration Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-43
Exporting CTI Configuration Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-45
CTI .ini and .def Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-47
Working with Call-Center Status Data . . . . . . . . . . . . . . . . . . . . . . . . 2-50
Viewing Teleset Status Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-51
Modifying How Teleset Status Data Is Displayed . . . . . . . . . . . . . . . . . . . 2-52
iv Siebel CTI Complete Guide MidMarket Edition Version 6.0Contents
CTI Options for End Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-53
End-User Client CTI Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-53
End-User Client CTI Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-59
Chapter 3. Working with CTI Commands and Events
Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
CTI Definition Data in the Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Testing Configurations with the CTI Simulator . . . . . . . . . . . . . . . . . . . . . 3-3
Command and Event Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Special Fields and Special Commands . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Special Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Special Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Using Character-Field Macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Macro-Expansion Syntax Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12
Macro Expansion with Phone Numbers . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Macro-Expansion Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15
Types of Command and Event Definitions . . . . . . . . . . . . . . . . . . . . . . 3-17
CTI Command Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-17
CTI Event Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-18
Command Definitions . . . . . . .