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Rob Pritchard

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benchmark-it.co.uk benchmark-it performance This new 206-page report analyses the market for IP VPN services as it reaches maturity. It profiles and compares 26 providers of IP VPN services with a focus on the Global, pan-European/European regional, French, German and UK markets. The report includes the following: • Profiles of 26 carriers: o Company Background o IP VPN and Related Services o Target Customers o Comments o Summary Tables Of Customer & Product Information Who should buy the report? • Operators selling IP VPN services • Companies investing in or supplying the above • looking to take IP VPN services Key benefits: • Source of key information on 26 carriers’ IP VPN portfolios and customer bases, including up-to-the-minute information on customer numbers, contracts, product details, etc. • Market analysis and benchmarking • Gives customers time to focus on analyzing implications and trends, and to formulate action plans Key conclusions: • IP VPNs are now part of the lifeblood of larger business customers and are increasingly penetrating medium-sized and smaller businesses • Over the last year the most important product developments have focused on mobility/remote access, IP-based voice and Ethernet access options, as well as improved on-line management and control • Service providers have increased their products’ reach – both in terms of national depth and international breadth, especially into the ...

Informations

• Publié par: Enni
• Nombre de lectures: 25
• Langue: English

Extrait

benchmark-it.co.uk

benchmark-it

performance

This new 206-page report analyses the market for IP VPN services as it

reaches maturity.

It profiles and compares 26 providers of IP VPN services

with a focus on the Global, pan-European/European regional, French,

German and UK markets.

The report includes the following:

•

Profiles of 26 carriers:

o

Company Background

o

IP VPN and Related Services

o

Target Customers

o

Comments

o

Summary Tables Of Customer & Product Information

Who should buy the report?

•

Operators selling IP VPN services

•

Companies investing in or supplying the above

•

Companies looking to take IP VPN services

Key benefits:

•

Source of key information on 26 carriers’ IP VPN portfolios and

customer bases, including up-to-the-minute information on customer

numbers, contracts, product details, etc.

•

Market analysis and benchmarking

•

Gives customers time to focus on analyzing implications and trends,

and to formulate action plans

Key conclusions:

•

IP VPNs are now part of the lifeblood of larger business customers and

are increasingly penetrating medium-sized and smaller businesses

•

Over the last year the most important product developments have

focused on mobility/remote access, IP-based voice and Ethernet

access options, as well as improved on-line management and control

•

Service providers have increased their products’ reach – both in terms

of national depth and international breadth, especially into the

emerging economies of Central/Eastern Europe, China and India

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Pricing is £995 for a corporate licence (intranet licence).

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IP VPN Services

June 2006

Author: Rob Pritchard

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TABLE OF CONTENTS

Executive Summary

P

a

g

e

3

Check-List From Last Report

Page

4

Market Analysis

P

a

g

e

5

Service Provider Profiles

Arcor

P

a

g

e

8

AT&T

P

a

g

e

1

4

BT Global Services

P

a

g

e

2

4

BT Infonet

P

a

g

e

3

4

BT UK

P

a

g

e

4

5

Cable & Wireless

P

a

g

e

5

2

COLT

P

a

g

e

6

0

Completel

P

a

g

e

7

1

Deutsche Telekom

P

a

g

e

7

7

Easynet

P

a

g

e

8

1

Equant

P

a

g

e

8

6

France Telecom

P

a

g

e

9

9

Global Crossing

P

a

g

e

1

0

8

Interoute

P

a

g

e

1

2

0

Neuf Cegetel

P

a

g

e

1

2

9

ntl

P

a

g

e

1

3

3

QSC

P

a

g

e

1

3

9

TDC Song

P

a

g

e

1

4

5

Telefonica Deutschland

Page 149

Telewest

P

a

g

e

1

5

5

THUS

P

a

g

e

1

6

0

Tiscali

P

a

g

e

1

6

5

T-Systems International

Page 172

Vanco

P

a

g

e

1

7

8

Verizon Business (International)

Page 186

Versatel Germany

P

a

g

e

1

9

6

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Benchmarked Suppliers

Page 201

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Executive Summary

IP VPNs have become part of the mainstream of corporate networking life and are

increasingly becoming so amongst medium-sized and smaller businesses too.

They

have become the lifeblood of businesses, carrying not only corporate data, but

increasingly voice and video services too.

They are so core to business life that many

service providers have been enhancing their propositions in order to be able to offer

access to end users wherever they are – whether they be in smaller branch offices,

working from home or on the road.

Technologies such as broadband and Voice over Internet Protocol (VoIP) have

enabled expanded reach and mainstream acceptance of IP VPNs, although there still

remain significant customer concerns about security – these are being addressed by a

growing portfolio of security products and associated professional services.

With confidence returning to the telecoms market in general and service providers

increasingly offering similar products and services, there have been two key parallel

market developments – consolidation amongst service providers has seen their

number dwindle, but with those remaining looking more able to survive in the longer

term.

At the same time, service providers have been more aggressive in investing in

growth – either for greater depth at a national level by means of acquisition or

network build-out, or at an international level, notably to address the opportunities

offered by emerging markets such as Central and Eastern Europe, and the growing

manufacturing and services bases in China and India.

At the same time as expanding the functionality available and reach of their IP VPN

products, service providers have also been looking to improve customers’ ability to

view and control their services – even to the extent of enabling self-provisioning and

applications management.

The IP VPN market is reaching maturity and, in future, service providers will tend to

compete on their traditional grounds – more established players (at both a global and

national level) will look to offer enhanced functionality, management and reach,

whilst alternative service providers will look to follow in terms of functionality and

reach on as ‘as needed’ basis, while looking to offer better value for money and a

closer, more flexible relationship with the customer.

In the meantime, the trend towards consolidation is set to continue at all levels of the

market – but this should not have the same disruptive impact on customers as it might

have done in the past as service providers are moving to an all-IP environment,

theoretically making integration of networks and portfolios more straightforward.

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Business customers of all sizes have already benefited from the inexorable rise of IP

VPNs as the platform of choice for their corporate communications – over the coming

year they are set to be able to connect even more of their people and partners in an

ever wider range of locations at ever faster speeds and, hopefully, in greater security.

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SAMPLE PAGE

QSC

Company Background

Established in 1997, QSC describes itself as “Germany’s professional DSL provider”

and supplies both the business and consumer segments.

The company’s broadband

infrastructure covers over 1,000 central exchanges across Germany, with an upgrade

programme to install ADSL2+ technology (starting in Düsseldorf and four other cities

in the Ruhr region).

At the end of 2005, QSC had a presence in more than 110 towns

and cities in Germany.

During 2005, QSC upgraded its network to enable it to carry

VoIP traffic using Huawei equipment (474 interconnection points with the Deutsche

Telekom network).

Based in Cologne, QSC also has offices in Berlin, Frankfurt, Hamburg, Karlsruhe,

Munich and Stuttgart.

The company had 450 employees at the end of 2005 (367 a

year earlier).

In 2005, QSC generated revenues of €194.4 million, up 33% year-on-year (€145.9

million in 2004), with EBITDA growing from €3.2 million in 2004 to €5.8 million

(up 81%).

Much of 2005’s revenue growth came from customers in the ‘Large

Accounts’ segment, which grew 55% during the year to €51.4 million.

2005 revenue

and EBITDA breakdown by customer segment is illustrated below:

€ millions

Large

Accounts

Business

Customers

Wholesale/

Resellers

Residential

Customers

Revenues

51.4

57.5

30.4

55.1

EBITDA

33.0

23.5

12.9

17.5

EBITDA

margin

64%

41%

42%

32%

QSC has given guidance for 2006 of revenues of over €240 million with EBITDA of

€15-€20 million.

The company also expects to cross the net profit breakeven

threshold by year-end 2006.

“We anticipate especially high revenue growth in the IP-VPN/Managed Services

business (in 2006).”

“Medium-term, QSC intends to number among the top three providers of enterprise

networks in Germany.”

QSC has grown both organically and through acquisitions, including Ventelo

Germany and, in May 2005, Bonn-based celox Telekommunikationsdienste (€13.8

million), adding 30 medium-sized cities.

The company “is open to the possibility of

continuing to grow in the future through specific acquisitions.”

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SAMPLE PAGE

•

IP VPN Corporate – a portfolio of managed IP VPN services that addresses

customers’ internal and external data needs, including support for intranets,

extranets and remote access:

•

IP VPN Corporate Plus (MPLS-based):

o

Service for any network topology including star, partial mesh and full

mesh;

o

Optimised for application-specific environments, such as VoIP (Voice

over IP), IP Telephony, videoconferencing and revenue-generating

data applications;

o

Guaranteed 99.5% on-net availability and four-hour repair time;

•

IP VPN Corporate Connect (ATM-based) – a mature product suitable for star

networks where network topologies remain largely static.

Service classes for

transport of time-critical traffic;

•

IP VPN Corporate IPSec – basic IP-only solution for SMEs requiring hub and

spoke networks;

•

IP VPN Corporate National (MPLS/ATM-based) – optimised for national

markets using technologies such as DSL to optimise access to give distance-

independent pricing with national coverage.

Available in:

o

Austria;

o

Belgium;

o

Denmark;

o

France;

o

Germany;

o

Ireland;

o

Italy;

o

Netherlands;

o

Portugal;

o

Spain;

o

Sweden;

o

Switzerland;

o

UK;

•

IP VPN Corporate Remote Fixed (IPSec-based) – corporate IP VPN sites

connecting to the COLT network via the public Internet;

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Structure of IP V PN Corporate Se rvice s

S e rvice

T e ch n o lo g y

A cce ss T yp e

P ro d u ct

IP VPN Corporate

Dia l

P lus

Conne ct

IP S ec

M P L S

ATM

IP S e c

Fixe d De d ica te d V P N A ccess

Re mo te A cce ss to V P N

o ve r In te rn e t

IP S e c

IP S e c

Re m ote

Fixe d

Rem ote

Us er

P P P / L 2 T P

Di a l A cce ss

to V P N

On-Net: SDH or COLT owned DSL

Off-Net: ‘OLO tail’ or NNI (ATM Partner)

IP VPN Corporate National

Wholesale OLO

IS DN

Ba ck up

IS DN

Di a l B a cku p

o f V P N

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SAMPLE PAGE

Target Customers

Interoute states that its customers include other carriers, service providers,

Government agencies and large multinational corporations, as well as the SME

segment following the acquisition of VIA NET.WORKS.

The enterprise segment has a customer base of more than 500 and accounts for about

30% of revenues (19% in 2004).

The VIA acquisition has added a further 19,000

small customers to Interoute’s base.

Known IP VPN customers include:

•

STSN (leisure sector) – long-term multi-million Euro contract for MPLS-

based services;

•

Eurocontrol (travel sector) – “long-term contract” for IP VPN solution;

•

Barbantia (household goods) – “long-term contract” for IP VPN solution;

•

WE (retail sector) – multi-year agreement to connect WE’s headquarters and

232 stores across the Netherlands, Belgium, France, Germany and

Switzerland;

•

Nintendo (manufacturing sector) – connecting all European locations

(implemented within 6 weeks).

Comments

Interoute has steadily been expanding its network to new locations, notably in Central

and Eastern Europe, as well expanding its customer base into the SME segment with

the acquisition of VIA (which also added an IPSec IP VPN product to the portfolio).

The Interoute portfolio offers clear propositions which are very much centred on its

network, which has both international reach and metropolitan depth.

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SAMPLE PAGE

Customers

Target customers by segment

(e.g. MNCs, SMEs)

Multi-site organisations

Target customers by vertical sector

(e.g. Manufacturing, IT)

Finance, Government, Commercial &

Brands, Broadcast & Media, Integrators

& Outsourcers, Global Wholesale& Mid-

Market

Target geography

(e.g. Worldwide, USA, North Germany)

Worldwide

Number of customers/

% of bids including IP VPNs

(indicative if not available)

160,000 customer sites connected

Revenues from IP VPN services (€ or %)

N/A

Channels to market

(direct versus indirect)

Global, corporate and wholesale

Products

CPE-based IP VPN

(name and features)

BT IPSec

Network-based IP VPN

(name and features)

BT MPLS

MPLS

Yes, over 90 countries

IPSec

Yes, in 37 countries

Remote access

Yes, 48 further countries

CoS availability

6

xDSL capability

Yes

Wi-Fi capability

Yes

Applications management

Applications Assured Infrastructure

Voice support

Yes

Other value-added services (e.g. extranet) Hosted IP telephony

On-line management functionality

Virtual Business Centre

SLAs

End-to-end,

service

delivery

and

availability guarantees

Latency

<60ms intra-Europe

<100ms trans-Atlantic

Packet delivery

Packet loss <1%

MTTR (mean time to repair)

N/A

Geographic reach/number of PoPs

28,000 ports across 90 countries

Equipment supplier(s)

N/A

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SAMPLE PAGE

Benchmarked Suppliers

Global Service Providers:

Service

Provider

Target

Customers

Target Sectors

Customers

Other

Customer

Info.

Channels

CoS

Voice

On-line

Management

SLAs

Latency

Packet

Delivery

MTTR

Reach

AT&T

Multi-

country,

multi-site

corporates

Vertical sector

approach being

developed,

starting with

manufacturing

N/A

N/A

Direct and

through

partners,

notably

IBM

4

Yes

Yes

Yes,

Standard

and Gold

65ms

Western

Europe

backbone

Up to

99.9%

4 hours

MPLS in

127

countries

BT

Global

Services

Multi-site

organisations

Finance,

Government,

Commercial &

Brands,

Broadcast &

Media,

Integrators &

Outsourcers,

Global

Wholesale &

Mid-market

Over 1,300

domestic

and

international

MPLS

customers,

160,000

customer

sites

connected

N/A

Direct and

wholesale

6

Yes

Yes

End-to-end,

service

delivery and

availability

guarantees

<60ms

intra-

Europe,

<100ms

trans-

Atlantic

Packet

loss <1%

N/A

Over 90

countries

from more

than 1,200

PoPs, plus

remote in

50 and

extended

reach using

frame relay

to 14 more

BT

Infonet

MNCs

Financial

services,

manufacturing,

hi-tech,

pharmaceutical

800+

N/A

Direct and

indirect

5 (in 8

packages)

Yes

Yes

Yes

Yes

Yes

Yes

MPLS to

57+

countries,

access

from 180+

Cable &

Wireless

MNCs and

corporates in

selected

countries

All

N/A

N/A

Direct,

indirect

and

wholesale

5

Yes

Yes

Provisioning

times,

changes,

availability,

latency,

jitter and

packet loss

Specified

per CoS

Specified

per CoS

4 hours

130

countries

with

connectivity

in more

than 421

cities

Continued next page

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