La geographie des centres d'appels en France//The French geography of the call-center industry - article ; n°641 ; vol.114, pg 49-72

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Annales de Géographie - Année 2005 - Volume 114 - Numéro 641 - Pages 49-72
expected, because call center operations are highly taylorian and require, on average, low skills. Moreover, CRM investments per employee are small and easily movable. With respect to the rise of overseas locations, call center perspectives for sustainable, local development seem to be narrow. For local communities, focusing only on call centers is a dangerous bet.
expected, because call center operations are highly taylorian and require, on average, low skills. Moreover, CRM investments per employee are small and easily movable. With respect to the rise of overseas locations, call center perspectives for sustainable, local development seem to be narrow. For local communities, focusing only on call centers is a dangerous bet.
24 pages
Source : Persée ; Ministère de la jeunesse, de l’éducation nationale et de la recherche, Direction de l’enseignement supérieur, Sous-direction des bibliothèques et de la documentation.

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Publié le 01 janvier 2005
Nombre de visites sur la page 68
Langue English
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