Ever have these problems

William Cliff

Informations

• Publié par: Ernae
• Nombre de lectures: 18
• Langue: English

Extrait

•Have you ever been working late in the evening, on a weekend or in the wee hours of the morning and really needed some quick computer help? •Had an error message disappear before you could tell a technician? •Spent time talking with outsourced Tech Support and given up? •Wish you had someone local who understood your problem and could fix it for you Right Now?

IF YOU ANSWEREDYESTO ANY OF THESE QUESTIONS, THEN YOU SHOULD CONSIDER TAKING ADVANTAGE OF OUR REMOTE SERVICES

Managing Your Computer Remotely

We now have the ability to securely monitor all aspects of your computer in real time. We can track your connectivity, monitor hard disk usage, perform data back onsite or offsite, install and run antivirus software, remotely update servers, workstations, laptops and desktops, and even install printers. If an issue arises that may cause you downtime, we'll be able to notify you immediately and work to resolve the difficulty, possibly before it even affects you. If you are still wondering if remote technical support and network monitoring is right for you, take a look at what peace of mind this service can provide for you.

Monitoring

 24x7 monitoring means we always know what is going on with your computer network.  Notification when a warning or failure threshold is passed.  Current and historical status of the network, available from anywhere via a web interface.

Failure Resolution and Downtime Prevention

 Ability to project/prevent failures and system maintenance.  The ability to diagnose problems quickly.  Faster response to a failure, including lessened time for troubleshooting.  Less frustration and troubleshooting prior to finding a problem and contacting support.

You Can Work From Anywhere!

•Remote access to your computer is now included with your subscription:

Have the ability to work from home and use everything on your work computer; printers, o software, hard drives, CD drives, Network Drives.

Take your laptop with you on vacation and still retrieve files from your home computer via o internet connection.

What Can We Do For You?

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•

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Log into your computer and see what you see no matter where you are in the world.

Ability to take control of your computer and do repairs just as if we were right there.

Secure, encrypted connection allows us to get onto your computer without the worry of outside hackers. Industry standard 256bit SSL Encryption)

If you're counting on any type of computer warranty, they can easily provide a false sense of security because they only cover equipment failure due to manufacturing defects. In most cases the manufacturers will suggest restoring your computer to “factory default” rather than taking the time to fix the problem. When you restore a system to factory default, it uses a prerecorded image stored on disk that will erase all your programs and data. Even if the failure really is the fault of the computer manufacturer, they do not cover data recovery or backup. Some damage causes lost data, which can be undone if caught quickly but is very costly. If you are unaware of data loss and continue working the chances of recovering the data becomes less and less.

Let Sequim PC handle your data backup, warranty claims, part replacements, software updates, antivirus and firewall solutions. We can back up your data to Network Attached Storage at your location or ours. Most experts agree that offsite backup is a must in addition to having a local backup. We can provide both for you for a nominal fee. We run the most advanced hardware diagnostics in the industry on your computer via remote on a monthly basis and email the reports to you. We monitor other system factors on a daily basis to keep us informed of how your system is doing during its life cycle.

We have several payment plans, to accommodate most people’s financial situation:

$20.00

•Quarterly reviews of system checks, diagnostics and recommendations via email

$40.00

$480.00

$1160.00

$$$

$680.00

$1000.00

•24 hour monitoring of your system’s hardware.

•Free consulting on upgrading old equipment or purchasing new equipment.

$100.00

Please Call

Please Call

$50.00

Paid Yearly

$75.00

$800.00

$340.00

•Alerts via email when issues arise. (We will call if there is an emergency)

•2  4 hour response time (or sooner)

$290.00

$820.00

2008 Pricing

|PHONE:(360)681‐4868|[e-mail]|www.sequimpc.com|

$25.00

Paid Monthly

Includes up to 1 hour of remote repair and diagnostics. o We calculate time in 15 minute increments. o

•1 hour dedicated support per month:

Paid Annually

Annual Savings

Savings based on $45.00 per month per machine

$600.00

$300.00

$200.00

$400.00

Monthly and Yearly contracts include:

4

Annual Savings

1

2

5+

Senior Citizens 65+

Paid Monthly

1

2

Number of Computers

3

Benefits of Using Remote Access

There are numerous situations that call for a remote access solution. Traveling employees often need access to their email, calendar or contact list. Traveling sales representatives need access to the accounting system for entering orders of looking up inventory levels and customer history information. Workathome employees need access to their office computer. Multiple location companies need to connect remote locations to a centralized accounting system. Troubleshooting/support professionals need to log into the customer’s remote system for maintenance purposes. Presented below are specific examples of how you might use a remote access solution in your organization:

Customers

 See or conduct live product demonstrations on any machine that has an internet connection

 Discussions are real time

 CPAs can have remote access to their client’s accounting data to assist them in closing entries

 Data can be obtained from the client's machine and then the accountant could perform necessary accounting tasks remotely

Employees

 Conduct their work from a variety of venues using remote access

 Ideas can be documented and initiated immediately without going into the office

 Employees unable to physically go into the office can perform tasks from home

 Traveling employee can use a notebook without compromising secure office data

 Remote access allows employees to travel with less costly computers than their primary PCs

 Ensures data integrity since the data can remain on one machine without the need to update

Support

 Technical or product support is often simplified as accessing the PC in question becomes easier

 Support agents physically see the issue rather than relying on user descriptions

 Web based tools can detect and evaluate hubs, routers and other devices from a central location.

General Comments About Remote Access Solutions

The Internet has successfully linked the world’s computer systems together and as a result remote access can be easily achieved using numerous strategies or applications. The keys are to employ solutions which are easy and offer encryption. Secured Sockets Layer is a standard protocol that transmits your communications over the Internet in an encrypted form. SSL ensures that the information is sent, unchanged, only to the server you intended to send it to. Online shopping sites frequently use SSL technology to safeguard your credit card information. Typical solutions require multiple authorizations including passwords and correctly identifying the computer to be remotely accessed. Then the data is encrypted for transfer between PCs. Today most remote access applications must contain a certain degree of firewall compatibility both protecting the integrity of the network without requiring indepth configuration by the user. Sophisticated access programs may grant administrators the ability to monitor usage or create realtime reports of corporate, client, and group usage. Some solutions enable shutting down, locking, and rebooting workstations; logging off users, and viewing installed programs.

A remote access application typically opens a new window for every instance of remote access to allow viewing of the accessed PC or host’s desktop. Some applications allow the display to be resized. The most userfriendly solutions require minimal input and can actually distinguish between different operating systems on the host and open an appropriate window or Java applet. Some applications employ designated servers to facilitate the data transfer process. In these cases, web servers are used to allow remote PC's to access host PC's. Once the connection has been established, the encrypted data stream travels through another set of servers, which only act to transfer data. These other servers are the communication servers.

Remote Management Service Agreement SEQUIM PC Customer Service 3606814868 email:[e-mail], Internet:www.sequimpc.com PLEASE CAREFULLY READ THE TERMS OF THIS SERVICE AGREEMENT “AGREEMENT”). YOU WILL RECEIVE MONTHLY OR YEARLY REMOTE SERVICES AS DESCRIBED, INCLUDED IN YOUR PURCHASE OF THE SERVICE.

THIS AGREEMENT is made between Sequim PC, with its principal place of business at 359 N. Matriotti Ave, sequim, wa 98382and ___________________________________ with its principal place of operation _________________________________________________

For a period of monthly or yearly from the date hereof (the "Remote Management ") and any renewal Management Term, Sequim pc will supply the services described below to Customer with respect to the computer monitoring and remote access

 Purpose of Agreement. You (hereinafter “Customer”) desire that Sequim PC. (hereinafter “provider”) maintain complete Remote management and Monitoring listed below. Sequim PC is willing to provide these services upon the terms and conditions herein.

 Term. This agreement shall, unless earlier terminated pursuant to paragraph 8 below, remain in full force and effect for an initial term of one (1) month(s) or (1) year(s). Thereafter, this Agreement shall automatically renew for additional one (1) month(s) (1) year(s) renewal terms, provided that Customer pays the current renewal fee to Sequim PC, or unless either party terminates this Agreement in accordance with paragraph 8 below.  Maintenance Charge. The maintenance charge described, shall cover all services provided hereunder, but shall not cover costs of any materials, parts, manuals, software, travel, or other disbursements as may be necessary or requested by Customer, which shall be billed to Customer as separate costs when they occur.  Remote Management Services. After the purchase, Sequim PC shall, in exchange for payment of the Remote Service Fee, perform the following management services: (a) 24x7 monitoring means we always know what is going on with your computer network (b) Notification when a warning or failure threshold is passed (c) Current and historical status of the network, available from anywhere via a web interface (d) Updates. Customer will receive all standard Maintenance Updates , during the paid service period. A ‘Maintenance Update” is a modified version of a software or equipment provided by the manufacturer generally to its existing Customers without charge, primarily to correct or eliminate problems in the prior release of the software and/or equipment and also to enhance existing features (example: Updating from revision 4.1.1 to revision 4.1.2. Updating from revision 4.1 to revision 4.2 or even updating from revision 4.2 to revision 5.0); it does not include new versions or upgrades of any software or equipment for which Sequim PC generally

charges an additional fee (example: upgrading from a Microsoft Server version of software to a Microsoft Advanced Server version of any program any new modules or products. (b) Other Services. All services not listed above, such as additional onsite assistance or maintenance, and any requested modifications to the computer, shall be performed by Sequim PC, at its  current standard hourly rates, and subject to such other written agreements as may be required by Sequim PC. (e) Take control of your computer and make necessary repairs (f) Maintenance will commence on a mutually agreed upon date and time and will be performed monthly (1 time per month), unless otherwise agreed to by both parties.  Modifications by Customer. Sequim PC shall not be responsible for maintenance of or for repair of problems or malfunctions occasioned by any modification or enhancement to the computer(s) made by Customer or by anyone other than Sequim PC. Any modifications or enhancements made by Customer or by anyone other than Sequim PC shall be the customer’s responsibility and additional charges may occur for repairing any additional equipment or software, not originally contracted  If the Customer elects to install the equipment or software without the assistance of an Sequim PC, certified implementation specialist, the Customer is solely responsible for insuring that the Programs are installed properly to achieve their intended results and the results actually obtained. Accordingly, Sequim PC shall have no responsibility or liability under this Service Agreement or any warranty hereunder, to the extent such warranty exists, to correct, validate, bring into compliance or otherwise remedy any problem with the Programs that is caused in whole or in part by the improper or inadequate installation of the Programs by Customer or incompatibility of Customers environment, hardware or software with the Programs.

 LIABILITY. ALL SERVICES AND MATERIALS ARE PROVIDED BY SEQUIM PC. IN NO EVENT SHALL SEQUIM PC, ITS DIRECTORS, OFFICERS, EMPLOYEES, AND/OR CONSULTANTS, BE LIABLE TO CUSTOMER OR ANY OF ITS AFFILIATES FOR INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES EVEN IF THE CUSTOMER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR FOR LOSS OR DAMAGE DIRECTLY OR INDIRECTLY ARISING FROM THE SERVICES PROVIDED HEREUNDER.

 Termination. Sequim PC may terminate this Agreement upon ten days’ written notice to Customer in the event Customer fails to pay the Remote Service Fee within fourteen (14) days of the date of invoice or breaches any of the terms set forth herein. Customer may terminate this Agreement immediately at any time, provided that it is responsible for the full amount of all remote Management payments due through the end of the term, unless termination is due to breach by Sequim PC.

. GeneralEntire Agreement. This Agreement contains the entire agreement of the parties with respect to its subject matter and supersedes all existing agreements and all oral, written or other communications between them concerning its subject matter. However, If Customer has received or renewed, whether written or oral, a maintenance contract for service and or support from Customer’s software provider or any other third party, said contract will supercede this Premium Maintenance Agreement and Customer will receive its service and or support from Customer’s software provider or such other third party. This Agreement shall not be modified in any way except by a writing signed by both parties.  Assignment. Customer may not assign this Agreement without prior written consent by Sequim PC. This Agreement shall be fully binding and enforceable as against all permitted assignees and successors in interest.  Enforceability. If any provision of the Agreement (or any portion thereof) shall be held to be invalid, illegal or enforceable, the validity, legality or enforceability of the remainder of this Agreement shall not in any way be affected or impaired thereby.  Notices. All notices shall be in writing and shall be forwarded by registered or certified mail or by overnight express courier requiring signature of the recipient to complete delivery, and sent to the parties at the addresses set forth at the top of this Agreement or to any other addresses designated in writing hereafter,. Notices sent by registered or certified mail shall be deemed delivered seven (7) business days after mailing; notices sent by express courier as described above shall be deemed delivered the day after they are given to the courier by the notifying

party. (g) Headings. The headings in this Agreement are intended for convenience of reference and shall not affect its interpretation.  NonWaiver. The failure of either Customer or Sequim PC to insist upon strict performance of any of the provisions contained herein shall in no way constitute a waiver of future violations of the same or any other provision.  No Third Party Rights. This Agreement does not create any rights in any third parties, except assigns, successors of heirs expressly permitted hereunder. By entering your name in the field below, you are agreeing to the terms of this agreement _________________________ _____________________________ Your Name Date Number of Computers Paid Monthly Paid Annually Check Your Plan

1

2

3

4

Senior Citizens 65+

1

2

$25.00

$50.00

$75.00

$100.00

Paid Monthly

$20.00

$40.00

$300.00

$600.00

$800.00

$1000.00

Paid Yearly

$200.00

$400.00