Sample small network audit

Laurie

Description

May 2001 ABC COMPANY TECHNOLOGY AUDIT INSIDE THIS REPORT: EXECUTIVE SUMMARY 1 Executive Summary 2 Infrastructure ABC Company has contracted 2 Hardware Palitto Consulting Services (PCS) to perform a Technology 3-5 Software Audit of all information tech-nology. The purpose of this 4 Telephony / Internet audit is to document current conditions and identify oppor-5 Procedures and Policies tunities for this organization to improve its services for the 6 Prioritized Action Plan supporting customers. This report will function as both an analysis of current situation and a blueprint which indi-cates the methods to build upon. Emphasis will be placed on the following goals: • Cost reduction via con- solidation, and simplifica-tion and reduced TCO ABC Company’s current com- mized such as AntiVirus and • Improve quality of service puter network is positioned resource sharing. to customers by effec-well for future growth. Most of tively using advanced the workstations have been functionality of available upgraded recently to a stan- technology Total Cost of Ownership dard Pentium III configuration. This will provide a scalable considers the following: hardware foundation to build on, however; there are some software configurations that • Initial sale price are missing and/or not opti- • Support costs • Downtime costs TOTAL COST OF OWNERSHIP • Upgrade costs this report will make recom-• Management costs One of the most critical ...

Informations

• Publié par: Thoim
• Nombre de lectures: 53
• Langue: English

Extrait

A B C C A N YO M P T E C H N O L O G Y  A U D I T

I N S I D E T H I S R E P O R T :

Executive Summary

Infrastructure

Hardware

Software

Telephony / Internet

Procedures and Policies

Prioritized Action Plan

1

2

2

3-5

4

5

6

Total Cost of Ownership

considers the following:

Initial sale price

Support costs

 Downtime costs

Upgrade costs

Management costs

E X E C U T I V E  S U M M A R Y

ABC Company has contracted Palitto Consulting Services (PCS) to perform a Technology Audit of all information tech- nology.The purpose of this audit is to document current conditions and identify oppor- tunities for this organization to improve its services for the supporting customers. This report will function as both an analysis of current situation and a blueprint which indi- cates the methods to build upon. Emphasis will be placed on the following goals:

€

€

Cost reduction via con- solidation, and simplifica- tion and reduced TCO

Improve quality of service to customers by effec- tively using advanced functionality of available technology

ABC Company’s current com- puter network is positioned well for future growth. Most of the workstations have been upgraded recently to a stan- dard Pentium III configuration. This will provide a scalable hardware foundation to build on, however; there are some software configurations that are missing and/or not opti-

T O T A L  C O S TO F  O W N E R S H I P

One of the most critical fac- tors of technology costs is the Total Cost of Ownership or TCO. This concept quantifies all the costs of owning and operating and maintaining technology, not just the initial purchase price. To this end,

this report will make recom- mendations that will maxi- mize performance to the ob- jectives while minimizing the TCO.

M a y 2 0 0 1

mized such as AntiVirus and resource sharing.

P a g e 2

“70% of all network problems can be traced to faulty wiring”

All networking components should be made capable of supporting 100 Mbps for faster network speeds.

C U R R E N T  H A R D WA R E  S T A T U S

N E T W O R K  I N F R A S T R U C T U R E

With all the possibilities that are available today such as e- mail, resource sharing, inter- net, and server based com- puting, it is safe to say that network infrastructure should be mission critical to any or- ganization. The network must be made to meet the mini- mum standards that will in- sure reliable and efficient use. We recommend the fol- lowing issues be addressed: Every computer must be con- nected to the network to in- sure proper backup, anti- virus, e-mail, and resource sharing. € All wiring must be made to conform to standard Category 5 requirements (see http://www.levitontelcom.com/ education/dodont.index.htm )

S E R V E R S

After verifying software com- patibility and a full backup, the location 1 server could be rebuilt as a Windows 2000 server. This will allow remote access via the Terminal Ser- vices feature that is now avail- able in Windows 2000 server.

W O R K S T A T I O N S

Since the workstations have been upgraded recently, most hardware needs have been met. However, the following issues should be addressed: All non-critical modems should be removed or dis- abled to reduce security and maintenance costs. The func- tionality of those modems can be centralized through the

€ Any new network compo- nent purchases must have 100MBps capabil- ity. € Use high quality Ethernet switches instead of hubs or switches. This will improve network speed. € Develop network dia- gram € NT Workstation Gateway at each location w/ proxy and anti-virus distribu- tion. € AC power – UPS All mission critical systems and devices should be pro- tected with Uninterruptible Power Supplies (UPS), which protect against power surges

The location 2 Server is cur- rently built as a “Member Server” which does not vali- date logins or utilize much of the security functionality of the server software. This could be rebuilt as a Domain Controller to increase security

use of a proxy server.

As much as possible, the con- figuration of all workstations should be standardized to reduce support costs and al- low for maximum flexibility. This standard should be up- dated regularly to include lat- est patches, updates.

M a y 2 0 0 1

and outages. Most hardware vendors require a the use of a UPS to guarantee warrantee coverage. All UPS batteries should be proactively re- placed every 3 years. Resource sharing Sharing resources drastically reduces maintenance and support costs, therefore we recommend that whenever possible that resources be centralized and shared. The following should be consid- ered for consolidation: € FAX € Printers (use print server devices) € Backup to a central server / HD

and reliability.

Both servers need to have Anti-Virus software and Proxy server software installed. See software section of this re- port.

Every printer can be shared and accessible to everyone on the network.

Every workstation needs to have AntiVirus installed.

All data should be stored on a centralized server to facilitate backup procedures.

A B C C o m p a n y

C U R R E N T  S O F T WA R E  S T A T U S

The current software at ABC Company provides basic func- tionality. Additional functional- ity including internet access to every desktop, secure and reliable Email access and re- mote access can be achieved by adding software such as proxy server, e-mail server, and terminal services. How- ever, before any of these are utilized, there needs to be a mandatory implementation of a centralized, self-sustaining AntiVirus system. This should be implemented immediately as one of the highest priorities. Following are soft- ware issues and descriptions:

Non-licensed installations are illegal and can be punishable up to $250,000.00 per in- stance! Moreover, a consor- tium of software developers (including Microsoft and Sy-

P R O X Y  S E R V E R

The current Bright.Net Inter- net connections can be shared by all the computers on the network without install- ing any additional wires or modems. This is accom- plished by using a proxy server software which runs on one computer (typically a server). This software has the following functionality: It will automatically connect and maintain a connection to the internet. Workstations can be config- ured to have full or limited access to the internet. All out-going internet traffic is recorded in a log file which displays who, when and what web pages were viewed. Frequently visited pages are stored locally in the server cache for faster retrieval.

mantec) have combined ef- forts this month to identify and prosecute offenders in this area.

Network protocols that are not being used should be re- moved to increase network speed. Standard TCP/IP and NetBEUI protocols should be installed everywhere.

Backup

Backup of the central system appears to be in order. How- ever, a procedure to verify the backup actually occurred should be implemented, along with a procedure to per- form a test restore.

All other data should be stored centrally on a file server that can be completely backed-up daily and tested on a regular basis with mini- mal human interaction.

A full backup should be stored offsite at all times to protect against catastrophic damage such as fire, theft or tornados. This offsite backup should be updated weekly.

The backup of Peachtree is currently causing an error. This issue will need to be ad- dressed in more detail to re- solve. If possible, this data should be stored on the server.

P a g e 3

Avirt’s Gateway is a low cost proxy server software solution.

Avirt products create a physical barrier between the outside world and your internal network, hiding your LAN from outsiders. It is physically impossible for computers on the Internet to initiate communication with your LAN server or clients. Avirt’s unique IP-based security, available in Avirt Gateway and Gateway Suite, allows you to specify the exact IP addresses of the computers with which you want to communicate (usually LAN clients). Requests from unspecified computers are denied

P a g e 4

Initial Responses to Telephones In 1876, an internal memo was circulated at Western Union about a newly invented device. "This 'telephone' has too many shortcomings to be seriously considered as a means of communication. The device is inherently of no value to us." "That's an amazing invention, but who would ever want to use one of them?" asked Rutherford B. Hayes, the 19th U.S. president, after participating in a trial tele- phone conversation in 1876.

I N T E R N E T

As more and more individuals are utilizing the internet, it becomes important that any business be capable of com- municating to and from the internet. Consider the initial responses to the use of the telephone. Palitto Consulting can help to develop methods to utilize the internet as a method to achieve organizational goals. Some of the possibilities in- clude the following:

P H O N E S

The current number of phone lines appears to be sufficient to meet current needs. With the use of a proxy server, one phone line will need to be dedicated to internet connec- tivity. This may free up other lines that were previously used to ac- cess the internet.

E - M A I L

SLmail is designated to support unlimited users - so as your com- pany grows, SLmail can grow with you.

€ €

€

€

A domain name

A web page built to facili- tate core organizational objectives including mar- keting, reduced response time, and improved com- munication.

Maps and directions to facilities with office hours and contact information.

E-mail to facilitate com- munication with custom-

A first-tier long distance pro- vider (such as Qwest, MCI or At&T) should be considered to reduce costs and improve service quality. Since 1st tier providers actually own the equipment they use, there is no “middle man” to slow down service request, and mark-up the costs. A30% reduction in long dis- tance costs can possibly be achievedby changing to a 1st tier provider based on

In combination with a domain name (ie: abccompany.com) a E-mail system can add the ability to rapidly communicate with customers, supplier, and internal personnel in an effi- cient and professional man- ner. Seattle Labs produces a E- mail server software product that offers extensive messag- ing functionality at a cost that is much lower than more popular e-mail systems such

€

€

€

M a y 2 0 0 1

ers Answers to Frequently Asked Questions (FAQ’s) Improved communication for internal associates (scheduling, benefits, regu- lations)

As previously discussed a single internet connection can be shared with the use of a proxy server.

Qwest’s recent pricing. € LD rates should be re- viewed annually. € Billing increments should be minimized to reduce costs

€

A no cost “toll free” num- ber can be obtained and used to facilitate organiza- tional objectives.

as Microsoft Exchange or Novell Groupwise. Some of the functions included with SLMail are as follows: € Mailbox Size Limits € Message Tracking and Management € Mailing List Capabilities Security Filters € Web based Administration € Web Based Access

A B C C o m p a n y

T E C H N O L O G Y P R O C E D U R E SA N D  P O L I C I E S

To protect your technology investments and optimize the usage, a “Acceptable Usage of Technology” should be de- veloped, communicated and enforced. Such a policy should define acceptable us- age of all technology compo- nents and specifically the fol- lowing: € Computers € E-mail € Internet € Phones € Fax € Confidential or Personal Information We strongly recommend that the following policies be ad- dressed specifically:

A N T I - V I R U S

A mandatory implementation of a centralized, self- sustaining AntiVirus system should be implemented immediately as one of the highest priorities. Just this week another virus hit the front pages of major news media. The most effective anti-virus software implementations have the following character- istics: € Mandatory - for all com- puters connected to a secured local area net- work (LAN) this includes laptops and home com- puters that connect re- motely.

€

€

Self-Sustaining - Effective anti-virus software must have the ability to update and distribute updates automatically.

A centralized copy of anti-virus software be configured to download the latest virus defini-

€

€

€

€

€

€

€

€

Every person with an e- mail address must view the e-mail daily, as they will be held responsible for the information con- tained within. See Ap- pendix. All electronic data files must be stored on a cen- tralized server to facili- tate efficient and effec- tive backup. As the owner of the hard- ware and software, your organization has the right to read and act upon any information con- tained therein. Computer usage is not to be in violation of any or- ganizational, State or

tions once and distribute that copy to all the com- puters on the network. This conserves band- width since every com- puter does not need to contact the internet to get the same update.

Virus scans should occur frequently (daily) on every computer Virus scanning is most effi- cient when performed overnight when com- puters typically are not used as much. However this requires that users leave the computers powered on overnight.

The scan log files should be monitored or a regular basis (weekly).

A proactive response to virus activity should be defined prior to a inci- dent.

Users should receive ba- sic training on how to avoid receiving and

€

€

€

€

Federal standards. Computers should re- main powered on at night (so that virus scans, backups and regular maintenance can occur) Work instructions should be developed for stan- dard computer proce- dures and organized into a “Operating Manual” These policies should be clearly communicated and agreed to in writing for all computer users before granting access. This will protect your or- ganization from legal liability and help to avoid uncomfortable situations involving computer us- age.

transmitting viruses, as well as how to react to sus- pected virus activity.

Protect every point of entry including E-mails, Attach- ments, Network shared files, Removable media, Downloaded files.

P a g e 5

It is critical that all computer users agree to a “Computer Policy”

The latest virus definitions can be downloaded automatically at no cost over the internet.

Palitto Consulting Services, Inc. 600 Weber Dr. Wadsworth, OH 44281

Phone: [phone] Fax: [phone] Email: [e-mail]

“Helping Businesses Make Intelligent Use of Technology”

W E ’ REONTHE W EB ! WWW . PALITTOCONSULTING . COM

Attached is the Appendix which documents supplemental material that could not be listed in the report. Included in the Appendix is the following: €Sample “Acceptable Usage Policy” € Article from www.nwfusion.com about software piracy € Hardware Inventory €Software Inventory €Current Network diagram € Long Distance Savings Estimate

I M P L E M E N T A T I O N  P L A N

Following is a prioritized task list that should be implemented in the listed sequence.

□

□

□

□

□

□

Install any new printers and share current printers

Relocate server

Connect Lab Computer to LAN

Plug hub into UPS

Remove IPX and add NetBEUI

Anti Virus

□

□

□

□

□

□

□

□

Proxy Server

Telephony

Trouble-shoot location 2 Server

Troubleshoot electronic Medicare billing issue

Register Domain Name

Email

Web Page

Review Software Licensing

□

□

□

□

□

□

Evaluate Windows 2000 Server for remote access capabilities via TSE

Move Peachtree software

Fix Peachtree Backup issue

Develop Backup testing pro- cedure

Resolve missing characters from statement printing is- sue

Resolve software issues with software manufacturer

ABC Company Local Area Network May 2001

3Com 8 Port T P800Hub

APC UPS 250

Internet

192.168.9.1 "A" WinNT 4SVR

3Com 8 Port Office Connect Hub

APC UPS 280

Modem ISP Dial Up

192.168.10.1 "Server" WinNT 4SVR

Modem

APC UPS 500

192.168.0. 3 Billing

192.168.10.1 5 Front Desk2

HPDJ880C

APC UPS 280

HPLJ6L

Modem

APC UPS 200

192.168.0. 7 Front Desk

192.168.10.1 0 Front Desk1

APC UPS 280

192.168.0. 6 Front Desk

IBM4029 LaserPrinte r

Modem

APC UPS 200

HPLJ1100

APC UPS 280

192.168.0.1 7 U s er1

APC UPS 280

192.168.0.1 1 Lab

APC UPS 280

HPLJ6L

Modem

X.X.X.X "OEMC omputer" LAB

Y

DESKPRO EP/SB SERIES 6001DT63K002

HP LASERJET 4; OKIDATA ML PACEMARK 3410

SPORTSTER 14400 FAX MODEM

HP LASERJET 5L PCI

13 SALLY

3 COMPAQ

Remove NetBEUI and IPX

6 JAKE

HP LASERJET 4; HP LASERJET IIIP; OKIDATA ML PACEMARK 3410

y

64

6.46

6923CL94E CELERON 400 774-DA

B (OSR2)

WIN95

Y

PRESARIO 288 DATA +FAX+VOICE +VOICEVIEW

Y

Y

EVERYWHERE FAST ETHERNET ADAPTER (NC100 V2)

INTEL(R) PRO/100+ MANAGEMENT 9.99 6.76 FREE ADAPTER INTEL(R) PRO/100+ MANAGEMENT 6.43 4.29 FREE ADAPTER 3COM FAST ETHERLINK XL 10.77 10/100MB TX 13.02 FREE ETHERNET NIC INTEL(R) PRO/100+ MANAGEMENT 6.43 4.61 FREE ADAPTER NETGEAR FA310TX FAST ETHERNET PCI 6.43 4.39 FREE ADAPTER INTEL(R) PRO/100+ MANAGEMENT 6.3 5.34 FREE ADAPTER

Y

64

16

1.26

SUPRA PCI 56I MODEM

14.51 FREE

3COM ETHERLINK III ISA

214MB FREE

WIN98

SE

CELERON 400 BASEMENT

PENTIUM 100MOE

B (OSR2)

48

1.62

959MB FREE

64

NETGEAR FA311 9.99 8.47 FREE 10/100 PCI INTEL(R) PRO/100+ MANAGEMENT 6.3 4.79 FREE ADAPTER

DESKPRO EP/SB SERIES 6941CJN4N570

DESKPRO EP/SB SERIES 6924CL94B611

NETGEAR FA310TX FAST ETHERNET PCI ADAPTER

4.51GB FREE

DESKPRO EP/SB SERIES 6923CL94E767

Y

COMPAQ 56K PCI FAX MODEM

HP DESKJET 710C; HP LASERJET 4

8 FRAN

1 COMPAQ

4 COMPAQ

7 HERMAN

STANDARD 300 BPS MODEM

S29800084+

64

350JAKE

PIII

WIN98

PACKARD 4BELLNEC SYN 496

500 FRAN

PIII

B (OSR2)

A

WIN95

Y

4 MOE

3 LARY

4

3 COMPAQ

9 JIMBO

PRESARIO

6919CL94F CELERON 400 911

B (OSR2)

COMPUTE R1

DESKPRO EP/SB SERIES 6919CL94F911

WIN95

WIN95

WIN95

PENTIUM

60

A

3yr Old machine, Warantee expires soon, Need to move mission critical apps to new machine and use current for basic file and print server. Remove IPX

Replace machine

9/26/02

14 MARY

64

4TW9001

Page 1 of 1

Hardware Inventory

NE2000 COMPATIBLE

B (OSR2)

WIN95

1.28

16

34MB FREE

128

20.01

866 SAM

USR 56K WIN INT MODEM

CELERON 400 JIMBO

PENTIUM120 HERMAN

LINKSYS ETHER16 LAN CARD

4 DELL

Remove NetBEUI

5 SAM

Y

Y

WIN98

Remove NetBEUI

HP DESKJET 670C

PIII

SE

64

550 BOB

Y

512

500 Nts01

PIII

SP6

2 BOB

1 COMPAQ

Proliant 800

NT4.0 Server

1 Admin

3 Compaq

10/100 - Netelligent 10/100 TX Embedded 4.25477MB freeUTP/AUI Bus 0

HP LaserJEet4

1000

PACKARD 3 BELL

Upgrade or replace

HP DESKJET 1200C (MS)

12 NICOLE

3 COMPAQ

64

RB253

96

11 SUE

10 MIKE

3 NEC

1 COMPAQ

IUMU90206817

DESKPRO EP/SB SERIES 6919CL94F798

WIN98

HP LASERJET 4; HP LASERJET 4L; HP DESKJET 710C

6919cl94f79 CELERON 400 8

B (OSR2)

WIN95

CELERON 400 MIKE

HP DESKJET 710C; HP LASERJET4; HP OFFICEJET

MOTOROLA MODEMSUR FR 56K INT. PNP

Y

COMPAQ 56K PCI FAX MODEM

WIN95

DESKPRO EP/SB SERIES 6923CL94E805

Y

192

MDP3900V-U MODEM

PIII

1 COMPAQ

WIN98

SE

HP DESKJET 1120C

HP LASERJET 4; HP LASERJET IIIP;

STANDARD 300 BPS MODEM

USR 56K WIN INT MODEM

EPSON LQ-1070; HP LASERJET 4; HP LASERJET III;

HP DESKJET 600 (COLOR) Replace machine LQ-1070; HP DESKJET 710C SERIES; HP LASERJET4; HP LASERJET IIIP; OKIDATA ML 591 Replace machine

DATASTORM TECHNOLOGIES; MATROX GRAPHICS; MATROX POWERDESK; MS BACKUP; MSN MESSENGER; NULLSOFT-WINAMP; PKWARE INC;RAPIDREMOTE; SEAGATE CRYSTAL REPORTS V7; FISHBONE DESIGNS; FULL CIRCLE SOFTWARE; MS NETWORK

APLAN APPLICATION; REGISTERIT; FISHBONE DESIGNS; FULL CIRCLE TALKBACK; ASTOUND; LABELS UNLIMITED; MS BACKUP; MINPILOT; NULLSOFT - WINAMP; PERFECTWORKS; VIRDOX; TRIPMAKER TRIP PLANNER; REUTERS MONEY NETWORK; CRYSTAL REPORTS FOR SOTA 5.0;

Y

Y

Y

Y

9.00

Y

Y

V9

Y

Y

4,5, 6

12 TIM

8

Y

3

LARY

Y

10 JOHN

Y

Y

NAV 7.6

Y

Y

Y

Y

Y

Y

Y

Y

REGISTERIT; CRAWL APPLICATION V 1; FISHBONE DESINGS; FONTFIX; TALKBACK; INTELLIQUEST; QUICKEN98; KIDIE2; LABELS UNLIMTED; LOTUS FASTSITE; MS PLUS; MS FRONTPAGE; MS INTERNET SERVICES; MIR-DIALOGUE COLOR COLLISION; MIR- DIALOGUE JEWEL CHASE; MIR-DIALOGUE LINEUP; MIR-DIALOGUE MUDDLE; MIR-DIALOGUE RAT POKER; MIR-DIALOGUE SPRING WEEKEND; NULLSOFT - WINAMP V4.7; PAGENET PRO; SEAGATE SOFTWARE - BACKUP; LOTUS QUICKSTART; MGI PHOTOSUITE; PCANYWHERE; LAPLINK; VORTON FINANCIAL TOOLS; VR-1 INCE - FIGHTER ACE 1.5 PRACTICE; WIRELESS MESSAGING WIZARD

Y

Y

Y

REGISTERIT; LOTUS QUICKSTART; MATROX GRAPHICS; MS BACKUP; MS OPEN DATABASE CONNECTIVITY; MS PROJECT; MS INTERNET SERVICES; CRYSTAL REPORTS FOR SOTA 5.0; PCANYWHERE 7.5, 8.0, 8.02; MS NETWORK

Software Inventory

AUDIO CALENDAR; AUDIOSTATION; REGISTERIT; DOCSHELF; DR. BLACK JACK; JIGSAWED; LOTUS QUICKSTART; MS WORKS; MS INTERNET SERVICES; MS POINTING DEVICE; RATTLER RACE; RODENT'S REVENGE; SAY IT!; SKIFREE; SPRY IMAGE VIEWING UTILITY; MS NETWORK; WINDAT;

DATA BROADCASTING CORPORATION; MS WINDOWS SCRIPTING HOST MICROSOFT (R) PLUS! FOR WINDOWS; MS FIND FAST;  - CIRCLE TALKBACK; MS POINTING DEVICE SOFTWARE; MS STREETS & TIPS; MS PLUS! FOR WINDOWS; MS INTERNET SERVICES; MS WORKS 6.0; NULLSOFT - WINAMP; INTERACTIVE PICTURES; IOMEGA BACKUP; LOTUS FASTSITE; LOTUS MOBILE; LOTUS MOBILE SCREEN SHOW; LOTUS QUICKSTART; LOTUS SMARTCENTER; LOTUS SUITESTART; LOTUS VCARD; LOTUS WORDPRO; MACROMEDIA DREAMWEAVER; MS WINDOWS SCRIPT; MS ENCARTA ENCYCLOPEDIA; MSN MESSENGER; PARAGON SOFTWARE LTD FONESYNC; REALNETWORKS; SEAGATE SOFTWARE, INC - BACKUP; LAPLINK PROFESSIOAL; VORTON FINANCIAL TOOLS

ORGANIZATION CHART, REGISTERIT; FISHBONE DESIGNS; TALKBACK; IRIS ANTIVIRUS; KIDIE2 APPLICATION; LABELS UNLIMITED; MS PHOTO EDITOR; MS WORKS; MS PLUS!; MS FRONTPAGE; MS QUERY; MIR-DIALOGUE CHARMER; WINAMP; LOTUS FASTSITE; MGI PHOTOSUITE; MS MONEY; TRIPMAKER; SEAGATE BACKUP; SOFTWARE TRACKER; VORTON FINANCIAL TOOLS; FIGHTER ACE 1.5 PRACTICE

Y

Y

Y

2000

Y

Y

Y

Y

REGISTERIT; CONNECT2PLAY; TALKBACK; GTCOACH; TRAINERCABLLAUNCHER; MATROX GRAPHICS; MS BACKUP; MS INTERNET SERVICES; WINAMP V2.5; TRIPMAKER 1998 ED; MS NETWORK; VORTON FINANCIAL TOOLS APPLICATION V 1

Page 1 of 1

98

Y

9

Y

Y

5.5

2000

NAV CORP EDITION 7.6; VIRUS DEF - 7/31/02; LAST SCAN - N/A

Y

Y

REGISTERIT; FISHBONE DESIGNS; TALKBACK; GTCOACH; MATROX GRAPHICS; MS BACKUP; MS INTERNET SERVICES; WINAMP; TRIPMAKER 1998; MS NETWORK; VORTON FINANCIAL TOOLS APPLICATION V 1

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

2000 ELECTRONIC FILING; 2000 TAX PREPARATION; 2001 ELECTRONIC FILING; 2001 INTERNET TAX NOTEBOOK; 2001 TAX PREPARATION; 97 TAX PREPARATION; 98 PREPARATION; 99 TAX PREPARATION; CCH CLIENTRELATE; APLAN APPLICATION; REGISTERIT; DIRECTOR 8 SHOCKWAVE STUDIO; MS BACKUP; CRYSTAL REPORTS FOR SOTA 5.0; MS NETWORK; LAPLINK PRO;

BANNER BLUE SOFTWARE; ORGANIZATION CHART; DATABASE CONVERSION ; BEST! FAS PRODUCTS; REGISTERIT; CURIOUS GEORGE LEARNING GAMES; FISHBONE DESIGNS; TALKBACK V1; 2001 TURBOTAX DELUXE; UNINST V1; JUMPSTART PRESCHOOL MENU; LOTUS APPROACH; LOTUS MOBILE SCREEN; MATROX POWERDESK; MS BACKUP; MS EXCHANGE V 5; MS OFFICE BINDER; MS FINDFAST; MS SCHEDULE +; WINAMP V 2.5; TRIPMAKER 1998 EDTION; CRYSTAL REPORTS V 7; ACR 2000; MS NETWORK; TRIVIAL PURSUIT MILLENNIUM ED; VITALSIGNS SOFTWARE; VORTON FINANCIAL TOOLS APPLICATION; LAUNCHANYWHERE

NAV CORP EDITION 7.6 (STAND ALONE); VIRUS DEF 8/7/02; LAST SCAN 8/5/02

Y

14 PETE

9/26/02

5

2000

98

Y

Y

2000

Y

98

Y

Y

Y

Y

Y

Y

Y

9

9

Y

Y

Y

98

2000

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

9

9

Y

Y

NO AV S/W LOADED;

NAV CORP EDITION 7.6 (STAND ALONE); VIRUS DEF 8/7/02; LAST SCAN 8/5/02

5.5

Y

Y

2000

98

Y

9

Y

Y

2000

98

6

Y

Y

Y

Y

5

4.05

Y

Y

5

NICOLE

6;7

5

TIM

Y

5.5

y

4

Admin

Y

1

8

6

97PRO8;8.02

6

Y

5

Y

HERMAN

Y

7

8

5.5

Y

5

Y

Y

Y

Y

Y

Y

Y

NAV CORP EDITION 7.6 (STAND ALONE); VIRUS DEF 8/7/02; LAST SCAN 8/4/02

Y

Y

Y

Y

NAV CORP EDITION 7.6 (STAND ALONE); VIRUS DEF 8/7/02; LAST SCAN 8/5/02

2000

Y

7

3

4.55.5

4,5, 11 HERMAN 6,7

5

Y

4.3

7

SALLY

Y

JOHN

4.7

5

JOE

Y

2

3

JOE

Y

Y

Y

5

9

ATI MULTIMEDIA CENTER; COMPAQ INSIGHT MANAGER LC REMOTE MGMT SERVICE; FISHBONE DESIGNS; FULL CIRCLE SOFTWARE; GTEK LTD; SEAGATE SOFTWARE - BACKUP; VORTON FINANCIAL TOOLS APPLICATION

Y

Y

Y

Y

NAV CORP. EDITION 7.6 (STAND ALONE) VIRUS DEF: 8/7/02, LAST SCAN: 8/2/02

Y

Y

Y

Y

Y

Y

Y

Y

NAV V7.6

Y

Y

Y

Y

Y

NAV CORP. EDITION 7.6 (STAND ALONE) VIRUS DEF: 8/7/02, LAST SCAN: 8/2/02

Y

NAV CORP. EDITION 7.6 (STAND ALONE) VIRUS DEF: 8/7/02, LAST SCAN: 8/2/02

Y

Y

Y

Y

y

NAV CORP. 7.6 STANDALONE

13 SAM

Y

5

Y

Y

Y

Y

Y

Y

NAV CORP. EDITION 7.6 (STAND ALONE) VIRUS DEF: 8/7/02, LAST SCAN: 8/2/02

Y

Y

Y

Y

COMPAQ INSIGHT MANAGER