Agent Assignment for Process Management [Elektronische Ressource] : Resource Management Support for Skill Intensive Applications of Workflow Technology ; Technical and Methodological Issues / Muhammad Ramzan Talib. Betreuer: Stefan Jablonski

M. Abdul Rehman

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• Informatik

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• Publié par: universitat_bayreuth
• Publié le: 01 janvier 2011
• Nombre de lectures: 37
• Poids de l'ouvrage: 3 Mo

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Agent Assignment for Process Management: Resource Management
Support for Skill Intensive Applications of Workflow Technology
Thechnical and Methodological Issues







Von der Universität Bayreuth
zur Erlangung des Grades eines
Doctors der Naturwissenschaften (Dr. rer. nat.)
Genehmigte Abhandlung



von


M. Ramzan Talib




1. Gutachter: Prof. Dr.-Ing. Stefan Jablonski
2. Gutachter: Prof. Dr. Jorge Cardoso


Tag der Einreichung: 28 July 2011
Tag des Kolloquiums: 19 Sep 2011







TABLE OF CONTENTS
[i] LIST OF FIGURES …………………………………………………………
[iii] LIST OF TABLES …………….…
[v] DEDICATION ………………………………………………………….…
[vii] ACKNOWLEDGEMENT ……….…
[ix] ABSTRACT ………………………………………………………….…
ZUSAMMENFASSUNG ………… [xi]
1Chapter 1: Introduction ............................................................................................... 1
1.1 Motivation ................................................. 3
1.1.1 Workflow Resource Management ............................................ 4
1.1.2 Human Resource Management ................ 5
1.2 Workflow Management ............................................................................................ 9
1.3 Workflow Resource Management .......................................................................... 10
1.3.1 Organizational Model ............................. 11
1.3.2 Assignment Policy ................................................................................................... 13
1.4 Identified Issues ...... 14
1.5 Contributions ........................................................................................................... 18
1.6 Thesis Structure ....... 24
2Chapter 2: Related Work .......................................................................................... 27
2.1 Business Process Modeling Languages ................................... 30
2.1.1 Business Process Modeling Notation ...... 30
2.1.2 Unified Modeling Language (UML) 2.0 Activity Diagram (AD) ............................... 32
2.1.3 Petri Nets ................................................................................................................ 33

2.1.4 Event Driven Process Chain .................................................................................... 34
2.1.5 Integrated DEFinition Method 3 ............. 36
2.1.6 Extendable Enterprise Modeling Language ............................................................ 38
2.1.7 User Requirement Notation.................................................... 39
2.1.8 Summary of Business Process Modeling Languages .............................................. 42
2.2 Performance Evaluation Mechanisms .................................... 46
2.2.1 Process Centric Performance Evaluation Frameworks ........... 47
2.2.1.1 IBM WebSphere ........................................................................................ 47
2.2.1.2 Appian Enterprise BPM Suites .................................. 49
2.2.1.3 GLobal360 BPM Suite ............................................... 50
2.2.1.4 Tibco iProcess Suite .................................................. 51
2.2.1.5 Pega System Smart BPM Suite ................................................................. 52
2.2.1.6 Savvion BusinessManager Platform ......................... 53
2.2.2 Employees Performance Evaluation Methods ....................................................... 54
2.2.2.1 Essay Evaluation ................................ 54
2.2.2.2 Critical Incident Method ........................................... 56
2.2.2.3 Graphical Rating Scale .............................................. 57
2.2.2.4 Multi-Person Comparison ......... 59
2.2.2.5 Forced Distribution ................................................................................... 60
2.2.2.6 Management By Objective ....... 61
2.2.2.7 Balanced Scorecard .................. 62
2.2.3 Summary of Performance Evaluation Mechanisms................................................ 65
2.3 Process Improvement Theories .............................................. 67
2.3.1 Total Quality Management ..................................................... 67
2.3.2 Six Sigma ................................................. 69
2.3.3 Lean Thinking .......................................................................... 70
2.3.4 Business Process Reengineering ............. 71
2.3.5 Summary of Process Improvement Theories.......................................................... 73

2.4 Resource Allocation Mechanisms ........................................................................... 74
2.4.1 Staffware ................................................. 75
2.4.2 WebSphere MQ ...................................................................... 76
2.4.3 FLOWer ................... 76
2.4.4 COSA ........................................................................................................................ 77
2.4.5 iPlanet ..................... 78
2.4.6 jBPM ........................ 78
2.4.7 OpenWFE ................................................................................................................ 79
2.4.8 Enhydra Shark ......... 79
2.4.9 Oracle BPEL Process Manager ................ 80
2.4.10 Summary of Resource Allocation Mechanisms ...................................................... 80
3Chapter 3: Goal Modeling ......................................................... 83
3.1 Goal Overview ......................................................................... 85
3.2 Conceptual Foundation ........................................................... 87
3.3 Goal Modeling in Process Modeling Environment.................. 89
3.4 Goal Customization in the POPM Meta Model ....................................................... 94
3.4.1 POPM Meta Model Architecture ............................................ 94
3.4.2 Goal Schema ........................................................................... 96
3.4.3 Goal Customization in POPM Meta Model Architecture ........ 98
4Chapter 4: Agent Performance Evaluation Framework ...........................................103
4.1 Motivation ............................................................................. 105
4.2 Domain Knowledge Incorporation ........ 108
4.3 Framework Architecture ....................................................................................... 112
4.3.1 Goal Retrieval ........................................................................................................ 114
4.3.2 Data Extraction ..... 114
4.3.3 Analysis ................................................................................................................. 114
4.3.4 Feedback ............... 123
4.3.5 Visualization .......................................................................................................... 126

4.4 Experiments and Experiences ............................................................................... 127
5Chapter 5: Workflow Lifecycle Support for Continuous Resource Improvement ... 131
5.1 BPM Overview ....................................................................................................... 133
5.2 Standard Workflow Lifecycle ................ 134
5.2.1 Analysis Phase ....... 135
5.2.2 Design Phase ......................................................................................................... 136
5.2.3 Implementation Phase .......................................................................................... 137
5.2.4 Execution Phase .................................... 138
5.2.5 Evaluation Phase ................................................................... 139
5.3 Missing Link between Resource and Process ........................ 140
5.4 Workflow Lifecycle for Continuous Resource Improvement ................................ 142
5.4.1 Analysis Phase ....................................................................... 143
5.4.2 Design Phase ......................................... 144
5.4.3 Implementation Phase .......................................................................................... 145
5.4.4 Execution Phase .................................... 146
5.4.5 Evaluation Phase ................................................................... 146
6Chapter 6: Competency Driven Dynamic Resource Management Methodology ...... 149
6.1 Task Assignment Concerns .................................................................................... 151
6.2 Competency Management Background ............................... 153
6.3 CDRM Methodology .............................................................................................. 154
6.3.1 Defining Goal ......................................... 157
6.3.2 APE Framework ..................................................................... 158
6.3.3 Competency Driven Organizational Database ...................................................... 159
6.3.4 Competency Driven Assignment Policy ................................ 160
6.4 Policy Resolution ................................................................... 161