Technological development in banking and insurance

Eurofound — European Foundation For The Improvement Of Living And Working Conditions

Sujets

• BANK (art collective)
• Customer
• Insurance
• Technological change
• My Last Duchess
• Report
• Sociologie, société et politique

Informations

• Publié par: EUROFOUND-EUROPEAN-FOUNDATION-FOR-THE-IMPROVEMENT-OF-LIVING-AND-WORKING-CONDITIO
• Nombre de lectures: 6
• Langue: English
• Poids de l'ouvrage: 4 Mo

Extrait

european foundation for the improvement of living and working conditions TECHNOLOGICAL DEVELOPEMENT IN BANKING AND INSURANCE: THE IMPACT ON CUSTOMERS AND EMPLOYEES ITALY Copyright of THE EUROPEAN FOUNDATION FOR THE IMPROVEMENT OF LIVING AND WORKING CONDITIONS, 1984. For rights of translation or reproduction, application should be made to the Director, European Foundation for the Improvement of Living and Working Conditions, Loughlinstown House, Shankill, Co. Dublin, Ireland. PREFACE The European Foundation for the Improvement of Living and Working Conditions, within the framework of its four-year rolling programme for 1981-84, is investigating, among other matters, the question of the effects of technological development on various areas of private and working life. Four sectors were chosen to illustrate how, and to what extent, electronic technology has an impact on the life and work of people who come into contact with this technology, whether as customers or as employees at their workplace. These sectors are: 1) banking and insurance (1981) 2) supermarkets (1982) 3) public service (1983) 4) machine construction and engineering (1984) The present report on banking and insurance was started in 1981. Four countries were selected for study - the German Federal Republic, France, Italy, and the United Kingdom. This report presents the results of the research in Italy. The European Foundation has also compiled a consolidated report which presents the most significant data from the national reports according to topic areas. The interested reader is therefore referred to this report which is available in all the official community languages from the European Foundation. The report also includes the comments of the social partners and.the government representatives, made in the course of an evaluation seminar held on 20/21st October 1983. Read in combination, these comments define the social and economic context within which the research project is located and are therefore also relevant to an understanding of this national report. EVALUATION REPORTS EUROPEAN FOUNDATION FOR THE IMPROVEMENT OF LIVING AND WORKING CONDITIONS SEMINAR ON THE IMPACT OF TECHNOLOGICAL DEVELOPMENT ON BANKING AND INSURANCE Held in Dublin on 20 and 21 October 1983 EVALUATION REPORT OF THE TRADE UNIONS' GROUP loughlinstown house, shankill, co. dublin. telephone: 826888, (7 lines) telex: 30726. EURF