Quality assurance in in-house continuing training

European Commission Directorate-General For Education And Culture

Description

Case studies from Europe
Vocational training
Enterprise

Sujets

• Case study
• Continuing education
• Vocational education
• Member state of the European Union

Informations

• Publié par: EUROPEAN-COMMISSION-DIRECTORATE-GENERAL-FOR-EDUCATION-AND-CULTURE
• Nombre de lectures: 19
• Langue: English
• Poids de l'ouvrage: 5 Mo

Extrait

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EDUCATIO N
TRAININ G
YOUT H
QUALITY ASSURANCE IN
IN-HOUSE CONTINUING
TRAINING
Case studies from Europe
; V
LU
υ EUROPEAN o
c COMMISSION This document has been prepared for use within the Commission. It does not necessarily
represent the Commission's official position.
Cataloguing data can be found at the end of this publication.
Luxembourg: Office for Official Publications of the European Communities, 1996
ISBN 92-827-7131-8
© ECSC-EC-EAEC, Brussels · Luxembourg, 1996
Reproduction is authorized, except for commercial purposes, provided the
source is acknowledged.
Printed in Luxembourg Eckart Severing / Thomas Stahl
Quality assurance in in-house continuing
training -
Case studies from Europe
Synthesis report from case studies on
qualit y assurance in in-house continuing training
from nine Member States of the European Union,
commissioned by the Task Force Human Resources
of the European Commission A great many individuals and institutions participated in the
project on which this study is based:
Members of the expert group, individuals responsible for the national studies:
Piera D'Alo ja EUROTECNET (BAT)
Wouter Van den Berghe CCMETT (BAT)
France Joël Bonamy
Dimitriä Chassapis Greece
Spain Pedro Cordova
Johan Decramer Belgium, Flemish Community
Maria Joao Malhiro Filgueiras Portugal
Jan Gibbons United Kingdom
Jeremy Harrison FORCE (BAT)
Paul Jung Luxembourg
Dieter Lellxaann Germany
Ireland Frank Nugent
Paul Simar Belgium, Walloon Community
Coord i nation of the expert group, project organ i zation
Peter Grönwold Human Resources Task Force
Anna Verardi Humans Task Force
Technical project management, management of the expert group, preparation of the
final report:
Jean Lery ASFO/CEFAR
Eckart Severing. ISOB
Thomas Stahl ISOB
André Voisin Ministry for Labour and Employment
Authors of the national case studies:
Joël Bonamy France
Pimi tris Chassapis Greece
Pedro Cordova Spain
Johan Decramer Belgium (Flemish Communi ty)
Maria Joao Malhiro Fulgueiras Portugal
Jan Gibbons United Kingdom
Paul Jung Luxembourg
Dieter Lellmann Germany
Ireland Frank Nugent
Authors of this final report:
Eckart Severing ISOB
Thomas Stahl ISOB Contents
0. Quality assurance in in-house continuing 10
training - case studies from Europe
0.1 Preliminary remarks on the insti tu- 10
tionalization and course of the project
0.2 Quality assurance projects in the 16
European Union's training programmes
0.3 Data situation and a few general assess- 18
ments of the results of the field work
0.4 General development trends in the cases 20
considered; general assessments by the
national experts
0.5 List and rough classification of the 28
cases
0.5.1 List and classification by Member States 28
0.5.2 The firms as the subject of the case 29
descriptions
0.5.3 The training providers as the subject of 30
case descriptions
0.5.4 Thematic focal points of the case 31
descriptions
1. Quality assurance and quality management 33
of in-house continuing training
1.0 Preliminary remarks 33
- 4 -1.1 Continuing training as a business invest- 35
ment
1.2 The objectives of quality assurance in 38
in-house continuing training
1.3 Quality assurance by systematic planning 41
of continuing training
1.4 Those involved in quality assurance in 43
in-house continuing training
1.5 Quality assurance in practical applica- 48
tion
1.6 Quality assurance by monitoring of 51
training
1.7 Quality assurance in innovative in-house 53
forms of learning
1.8 Methods of quality assurance in in-house 57
continuing training
1.8.1 Input evaluation 58
1.8.2 Output evaluation9
1.8.3 Process-oriented approaches to evaluation 62
2. Quality assurance in cooperation between 67
firms and external training providers
2.1 Cooperation between large enterprises and 70
training providers
2.1.1 Training providers become straight- 72
forwards of services to firms
- 5 -2.1.2 Training providers endeavour to ant ici- 75
pate firms' requirements: the sectoral
approach to quality assurance in continu­
ing training
2.2 Improving the quality of cooperation 80
between SMEs and external training
providers
2.2.1 Cooperation in the analysis of training 92
demand
2.2.2 Cooperation in planning and implementa- 93
tion
2.2.3 Cooperation in evaluation 95
2.2.4 Systems of cooperative quality assurance 98
2.3 Quality assurance in continuing training 101
cooperation between firms andg
providers
E. The role of the European standard series 105
EN ISO 9000 in quality management of
vocational continuing training
E.O Introduction 105
E.l Certification of the firms to EN ISO 9000 106
- effects in in-house continuing training
E.2n of training providers and 110
in-house training departments under the
EN ISO 9000 standard series
- 6 -3. Quality assurance and structuring in the 120
continuing training market
3.1 The continuing training market 120
3.2 Quality assurance in the continuing 124
training market
3.2.1 Quality criteria 124
3.2.2 Quality assurance mechanisms in the con- 125
tinuing training market
3.3 Changes in the continuing training market 151
as a result of quality assurance
3.3.1 Professionalization of continuing voca- 152
ticnal training
3.3.2 Changes in the market relations between 155
those supplying and demanding training
4 Quality assurance and improving the qual- 160
ity of continuing vocational training
4.1 Quality in continuing training 161
4.1.1 Objectives of in-house continuing 16
training
4.1.2 Quality assurance in teaching and 165
learning
4.2 What do quality assurance methods con- 166
tribute to the improvement of continuing
training?
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