Training in the motor vehicle repair and sales sector
102 pages
English

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102 pages
English
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Description

European report (FORCE programme)
Vocational training
Enterprise

Sujets

Informations

Publié par
Nombre de lectures 34
Langue English
Poids de l'ouvrage 3 Mo

Extrait

FBRCE
FORMATION CONTINUE EN EUROPE
European Commission
MOTOR VEHICLE REPAIR
AND SALES SECTOR
D
GR
F
o! IRL O
L
NL
a E
UK TRAINING IN THE MOTOR
VEHICLE REPAIR AN D SALES SECTOR
REPORT FOR THE FORCE PROGRAMME
drawn up by
Felix Rauner/Georg Spotti (ITB)
Ka¡ Olesen/Bruno Clematide (DTI)
in collaboration with:
Tina Bertzeletou (CEDEFOP)
Oriol Horns Ferret (CIREM)
Skevos Papaioannou (SRC)
1993
First edition, Berlin 1994
Published by:
CEDEFOP - European Centre for the Development of Vocational Training,
Jean Monnet House, Bundesallee 22, D-10717 Berlin
Fax 49-30 + 88 41 22 22
Tel. 49-30 + 88 41 20 · Telex 18 41 63 eucen d
The Centre was established by Regulation (EEC) No 337/75
of the Council of the European Communities Cataloguing data can be found at the end of this publication.
Luxembourg: Office for Official Publications of the European Communities, 1995
ISBN 92-826-8913-1
© ECSC-EC-EAEC, Brussels · Luxembourg, 1995
Reproduction is authorized, except for commercial purposes, provided the source is
acknowledged.
Printed in the United Kingdom INTRODUCTION
The FORCE programme for the development of innovation which respond to the real training
continuing vocational training in the European needs of companies and the workforce; and, what
:
Community was adopted by the Council of is more, to promote mutual understanding of :
Ministers on 29 May 1990 and launched on 1 national diversity and contribute to the greater
January 1991. effectiveness of continuing vocational training
mechanisms and their capacity to respond to
changes in the European labour market. Evolving from the growing recognition at Commu­
nity and national levels of the strategic importance
of continuing vocational training in the face of The survey of training plans in the automobile
accelerating economic, social and technological repair and distribution sector is one of the first
change, FORCE was designed to achieve Com­ products of FORCE'S research strand. The Task
munity-wide impact on its quality and availability: Force Human Resources wishes in particular to
to encourage increased investment in training in thank Professor Felix Rauner, as project leader
enterprises and to promote wider access to and Dr. Georg Spotti, of the Institut Technik und
training for employees. Bildung, and the central team as a whole - the
Danish Technological Instituf and the University of
Crete - for the quality of the methodological FORCE then has a twofold aim: to ensure that
concepts adopted, and the effectiveness of the companies benefit from the skills and qualifica­
European coordination. Thanks too to the national tions they require to maximize their economic
Institutes for their work in a new area of scientific performance, and to promote recognition of the
exploration. training needs, rights and aspirations of the
individual worker.
The survey is also the product of a fruitful
At the core of FORCE is the principle of the association between the Commission and CEDE­
transfer of knowledge, experience and know-how FOP and we are grateful to the latter for their
throughout the Community. Based on active indispensable methodological and technical assis­
transnational partnerships between companies, tance.
the social partners and training institutes, FORCE
projects - some 430 to date, with 3,500 partners Finally, the active participation of the companies
- focus on the development and dissemination of has been essential for the successful completion of
innovative training management, techniques and this survey, and the Task Force Human Resources
materials, and the analysis of enterprise training wishes to thank them warmly for their cooperation
needs. Research activities - sectoral surveys, and support. We hope that the findings will be the
analysis of contractual policy, the statistical survey starting point for extensive further discussion and
of continuing vocational training in enterprises - promotion of skills, qualifications and high-quality
provide a concentration of data on national systems training activities in the sector.
and practices in all their diversity, and a substantial
fund of information for both sides of industry,
companies, and policy-makers at all levels.
G. KINTZELE J. GRIEVE
Together these activities are creating a network to Official responsible Assistant FORCE
test, assess and disseminate good practice and for FORCE Programme Programme PREFACE
This report, the result of extensive work by ITB and J. Denys, P. Arryn and H. Delagrange (B);
DTI, is based on the 1 2 national reports prepared J. Knoblauch, N. Sorensen and K. Andersen (DK);
by the 16 research teams involved in the FORCE Professor F. Rauner, G. Spotti, R. Lichte and H.
survey on continuing training in the motor vehicle Zeymer (D);
sales and repair sector. N. Pasatzis and Professor S. Papaioannou (GR);
C. G. Gonzalez, J. L. Esplugues, M. Méndez­Vigo
Before adopting a sectorial approach, which and C. Prat (E);
alone makes possible a real comparison of N. Aguettant (F);
training, the report focusses on the common areas D. Tuite (IRL);
and the main trends in the organization of training M. Volontà (I);
in the branches, authorized dealerships, sales P. Krier and T. Mathgen (L);
outlets and repair shops. J. Warmerdam, H. van den Tillaart and
J. Bosker (NL);
The trends observed are the leitmotif in this report. Professor J. Pina da Silva (Ρ);
Indeed, this sector is dependent on the ongoing G. Rhys (UK).
technological developments in motor vehicle
construction. Special thanks are extended to Professor Dr. F.
Rauner and Dr. G. Spotti from ITB for their work on
Much water has passed under the bridge since the design and coordination, to K. Olesen and B.
time, not so long gone, when chauffeurs repaired Clematide from DTI for their major contribution to
their cars themselves and the computerized after­ the editorial work on the European Report and to
O. Horns from CIREM for monitoring work in sales service of today.
specific countries and his methodological support.
Constantly on the lookout for increased competi­
tiveness, the sector offers a broad spectrum of This report would not have been possible without
organizational and training practices ranging the involvement of the companies and organiza­
from the most traditional to the most strikingly tions in the sector or the training bodies in the
innovative. The authors are aware of this and Member States. Whilst respecting their wish to
examine the underlying reasons. remain nameless, CEDEFOP would like to thank
them for their substantial support.
CEDEFOP would like to express its thanks to the
authors of the national reports: Tina Bertzeletou Enrique Retuerto
Project coordinator Deputy Director CONTENTS page
INTRODUCTIO N 3
PREFACE 5
PART 1 - SECTORAL CONTEXT
1 . Introduction
2 . The framewor k of the study
2.1 Defining the sector: motor vehicle sales and repair
2.2g continuing vocational training
2.3 Methodology
2.3.1 Selection of the case studies
2.3.2 Context and comparability
2.4 Implementation of the survey and problems
encountered 16
• ,:..y .;:.;.... .. 3 . Structure and characteristics of the motor vehicle ;
sector in the context of the European Community 18
3.1 Historical development 18
3.2 Structure of industry, repair shops and sales 19
3.2.1 The motor vehicle industry as the key sector for
integration in Europe 19
3.2.2 Manufacturers and their authorized outlets and
dealers 24
3.2.3 The independent repair shops 25
3.2.4 Mega-dealers 25
3.3 The role and importance of the social partners in the
EU Member States 26
3.3.1 How to establish a company 26
: :
3.3.2 Social conditions for the workforce . 27 l
3.4 Employment and labour 29
3.4.1 Conditions of employment 29
3.4.2 Recruitment conditions 30
3.4.3 Personnel structure 30
31 3.4.4 Job structure
4 . Changing tasks in the repair workshop and its
implications for skill requirements and their
furthe r development
4.1 Tasks are changing
4.2 Changing tasks are influenced by a number of
factors
4.2.1 The influences of technological change
4.2.2 The influence of the change in tools, the testing and
diagnostic equipment
4.2.3 The influence of environmental legislation
4.2.4 Influence of provisions on repair shops and safety
4.2.5 The influence of standardization and module con­
cepts 42 4.3 Changes in tasks in the motor vehicle repair shop
offers scope for action 42
4.3.1 The shaping of work organization 43
4.3.2 Theg of the distribution system5
4.3.3 The organization of administration6
4.4 Changing tasks leads to new challenges and
continuing training strategies7
PART 2 - TRAINING
5. Vocational training or wha t does continuing
vocationa lg build upon? 49
5.1 Compulsory schooling
5.2 Structure and contents of initial vocational training 4
5.3 The ratio of employees to initiallg 50
5.4 Summary 5
6 . Continuing vocational training of the workforce2
6.1 The provision of continuing vocational tra

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