The HERO Transformation Playbook

Cuan Mulligan, Arif Harbott

Description

***BUSINESS BOOK AWARDS 2021 SHORTLISTED TITLE***

Most transformations fail. Don’t let yours be one of them.

“...a compelling methodology to transform for the digital age, and not to succumb to it.” - Gianvito Lanzolla, Professor of Strategy at Cass Business School

“... the book on transformation we’ve been waiting for...” - Kevin Cunnington, Digital Envoy and Transformation Lead for UK Government

Most transformations and large-scale change programs fail, but in a rapidly changing world change is becoming more and more critical for survival.

The Transformation Playbook is your step-by-step playbook of EXACTLY how to deliver successful transformations and large-scale change programs with the best chance of success.

Based on 20 years of work with clients on large scale transformation efforts, the HERO™ Transformation Framework was developed based on enterprise transformations that really work.

 Learn the code to transformation successThe book details the HERO™ Transformation Framework: a clear and structured method to help you design and deliver transformations for maximum value.

It includes all of the roles, processes, meetings, governance, and templates for you to follow and apply to your transformation today.

It’s time to crack the code of change and take the lead toward predictable success!
1. Introduction

1.1 Introducing the HERO™ Transformation Framework

1.2 The Five Dysfunctions of Transformations

1.3 What Is a HERO™ Transformation?

1.4 Overview of the HERO™ Framework

1.5 HERO™ Framework Roles

2. Transformation Design
2.1 Transformation Design Overview

2.2 Transformation Outcome

2.3 Enterprise Map

2.4 Targeted Analysis

2.5 Transformation Plan

2.6 Initiation

3. Transformation Delivery

3.1 Transformation Delivery Overview

3.2 Blockers Backlog

3.3 Transformation Accountability Meeting (TAM)

3.4 Workstream Accountability Meeting (WAM)

3.5 Transformation Kanban

3.6 Initiatives

3.7 Communication Strategy

4. Wrap Up

4.1 Common Questions about

the HERO™ Framework

4.2 About the Authors

4.3 Thanks and Acknowledgements

Sujets

• Gestion de projets
• Gestion de projet
• Project management
• Project management software
• Strategic management

Informations

• Publié par: Practical Inspiration Publishing
• Date de parution: 22 septembre 2020
• Nombre de lectures: 0
• EAN13: 9781788602044
• Langue: English
• Poids de l'ouvrage: 1 Mo

Extrait

T
r
ans
forma
tion
Pla
ybook
The ™
F irst published in Gr e a t Britain by P r actical Inspir a tion P ublishing, 2020 ™ Arif Harbot t and Cuan Mulligan, 2020 T he mor al rights of the author have been asser ted. ISBN 978-1-78860-203-7 (print) 978-1-78860-204-4 (epub) 978-1-78860-201-3 (mobi) T he right of Arif Harbot t and Cuan Mulligan to be identified as the authors of this work has been asser ted by them in accor dance with the C opyright, Designs and P a tents Act 1988. All rights r eserved. No par t of this publica tion may be r epr oduced, tr ansmit ted, or stor ed in a r etrieval system in any form, or by any me ans, without permission fr om P r actical Inspir a tion P ublishing. HERO™ is a tr ade mark of Her o T r ansforma tion Limited. T he HERO™ T r ansforma tion Model and the HERO™ T r ansforma tion F r amework Model ar e pr otected as Eur ope an R egister ed C ommunity Designs (Nos. 007837919 and 007986393) and thr ough copyright. F ur ther informa tion on all intellectual pr oper ty rights in this book can be found on the accompanying website a t ht tps://www .her otr ansforma tion.com/. Book designed by Doug K err and Ar tem Meush Design input fr om Maga Design C over designed by Doug K err Illustr a tions by Ar tem Meush
The
HER
O ™
T
r
ans
forma
tion
Pla
ybook T he step-by-step guide for delivering lar ge-scale change By Arif Harbot t & Cuan Mulligan
In tr oduction 1.1 Intr oducing the HERO ™ T r ansforma tion F r amework 1.2 T he F ive Dysfunctions of T r ansforma tions 1.3 Wha t Is a HERO ™ T r ansforma tion? 1.4 Overview of the HERO ™ F r amework 1.5 HERO ™ F r amework R oles 12 26 32 40 48 2.1 T r ansforma tion Design Overview 2.2 T r ansforma tion Outcome 2.3 Enterprise Map 2.4 T ar geted Analysis 2.5 T r ansforma tion Plan 2.6 Initia tion 64 70 76 88 92 104 Tr ans f orma tion Design
3.1 T r ansforma tion Delivery Overview 3.2 Block ers Backlog 3.3 T r ansforma tion Accountability Meeting (T AM) 3.4 W ork str e am Accountability Meeting (W AM) 3.5 T r ansforma tion K anban 3.6 Initia tives 3.7 C ommunica tion S tr a tegy 120 126 136 154 164 172 186 4.1 C ommon Questions about the HERO ™ F r amework 4.2 About the Authors 4.3 T hank s and Acknowledgements F igur e list Inde x 198 200 202 204 206 Tr ans f orma tion Delivery Wr ap Up
Each page is colour coded to one of the 4 sections of the book, so you can quickly naviga te to the right section. T he br e adcrumbs on the side helps you k eep tr ack of wher e you ar e in the book. INTRODUC TION | 1.1 | INTRODUCING THE HERO ™ FRAMEW ORK 6
K eep an eye out for the HER O ™ logo for tips and ways tha t the HER O ™ TMO tool can help you.
Ho
w

we laid ou
t this book
In

Section 1

w
e
’ll
first in
tr
oduc
e each
part o
f
the HER
O ™
F
r
ame
w
ork so tha
t
y
ou ha
v
e a high-le
v
el
a
w
ar
eness.
In

Section 2

w
e do a deep div
e in
t
o
T
r
ansf
orma
tion Design.
In

Section 3

w
e giv
e the de
tail
o
f

T
r
ansf
orma
tion Deliv
ery
.
In
Section 4
w
e ans
w
er

y
our
F
A
Qs. L ook out for templa tes and guides which can be downloaded fr om our website her otr ansforma tion.com/downloads 7
Gl o ssary o f J argon While it w as una v oidable t o ha v e jar gon in the book, w e w ork ed har d t o k eep it t o a minimum. H er e is a quick r e f er enc e t o ge t y ou up t o speed with the k e y t erms. HE M T r ansforma tion Management Of fice sof twar e tha t helps with tr ansforma tion r epor ting, planning and management for the T r ansforma tion L e ad. Backlog A list of work to be done, or der ed in priority or der i.e. the most impor tant work a t the top of the list. I nit i ve A discr ete piece of work tha t delivers value to the tr ansforma tion. T his term is inter change able with pr oject. Ent rp s V a u , E V Enterprise V alue is an economic me asur ement r eflecting the mark et value of a business. It is how much your business is valued a t. T a sfo m io A lar ge change pr ogr amme initia ted due to a dissa tisfaction with curr ent business r esults, tha t cannot be r ectified thr ough “business as usual” , with a positive ma terial impact on Enterprise V alue. 8
B e Anything tha t block s, impedes or disrupts the delivery of value (Initia tives), tha t cannot be r esolved within a work str e am. H.E.R.O ( HE ™ ) T he ongoing loop of having an ide a (or hypothesis for the delivery of value), e x ecuting (or delivering) it and seeing the r esults. T his le arning is then fed back into the ne xt hypothesis. H ypothesis: P r ojects do not have a guar anteed outcome, ther efor e they ar e “ educa ted guesses” E x ecuted: Y ou need to deliver the pr oject to understand wha t outcome it actually delivers. R esult O bserved: Y ou need to me asur e the r esult, good or bad, and then act on it. B id e Ch An ef fective visualiza tion for showing pr ogr ess towar ds the T r ansforma tion Outcome (  see page 102 for a mor e in depth e xplana tion). It is gr e a t a t showing the build up fr om the curr ent position to a tar get position. T w -way Ac u bil y Wher e le adership hold the te ams accountable for the delivery of value, and wher e the te ams also hold le adership accountable for the r emoval of block ers. 9
10
1.1 Intr oducing the HERO ™ T r ansforma tion F r amework 1.2 T he F ive Dysfunctions of T r ansforma tions 1.3 Wha t Is a HERO ™ T r ansforma tion? 1.4 Overview of the HERO ™ F r amework 1.5 HERO ™ F r amework R oles QUICKLINKS 12 26 32 40 48
Introduction 11
12
INTRODUC TION
Introducing
the HER
O ™

T
r
ans
forma
tion
F
r
ame
w
ork
1
.1 INTRODUC TION 13
Le
t
’
s cu
t t
o the chase,
wha
t is the HER
O ™

Tr
ans
f
orma
tion Fr
ame
w
ork? INTRODUC TION | 1.1 | INTRODUCING THE HERO ™ TRANSFORMA TION FRAMEW ORK 14
A
t its heart HER
O ™
is an e
vidence-
based appr
oach t
o tr
ans
f
orm
y
our

organiza
tion fr
om
where
y
ou are
no
w
t
o
where
y
ou
w
an
t t
o ge
t t
o...
...
with the highes
t
chance o
f
success. INTRODUC TION | 1.1 | INTRODUCING THE HERO ™ TRANSFORMA TION FRAMEW ORK 15 INTRODUC TION | 1.1 | INTRODUCING THE HERO ™ TRANSFORMA TION FRAMEW ORK
Design
The HER
O ™
Tr
ans
f
orma
tion
Fr
ame
w
ork En terprise Map T r ansforma tion Plan Initia tion A
B T r ansforma tion Outcome T ar geted Analysis INTRODUC TION | 1.1 | INTRODUCING THE HERO ™ TRANSFORMA TION FRAMEW ORK 16
Deliv
ery F ig 1.1 T he HERO ™ T r ansforma tion F r amework T r ansforma tion L e ad T r ansforma tion T e am Initia tive L e ad W ork str e am L e ad W ork str e am T e am A WA M WA M WA M WA M WA M WA M WA M WA M T r ansforma tion Outcome Block ers Backlog T r ansforma tion K anban T r ansforma tion Accoun tability Meeting (T AM) W ork str e am Accoun tability Meetings (W AM)
B WA M Initia tive W ork str e am INTRODUC TION | 1.1 | INTRODUCING THE HERO ™ TRANSFORMA TION FRAMEW ORK 17 her otr ansforma tion.com/downloads
Mark et C ap Number of shar es x shar e price L ong- and shor t- term debt T otal cash and cash equivalents Debt C ash Enterprise V alue Wha t Pr oblem Does HER O ™ Fix? W e wer e frustr a ted with so many of the change management techniques being too superficial and high-level. So we set out to cr e a te a pr agma tic, detailed fr amework which would give you the nuts and bolts of how to run a successful tr ansforma tion. T his book is a step-by-step playbook tha t lays out everything you need in or der to design and deliver a tr ansforma tion tha t delivers r e al value to your or ganiza tion. E very par t of the fr amework is focused ar ound the delivery of value, this is not a book about the “sof ter ” side of change e.g. as cultur e change, communica tions issues or conflict between people or te ams. Enterprise V alue is an economic me asur ement r eflecting the mark et value of a business. It is how much your business is valued a t. It is calcula ted by: F ig 1.2 Enterprise V alue F ormula E n t erprise V alue f ormula Our appr oach is tha t until the “sof ter ” side of change block s the delivery of value, we do not worry about it. T he HERO ™ T r ansforma tion F r amework is a cle ar and detailed method of how to design your tr ansforma tion and how to deliver the T r ansforma tion Outcome. It includes all the r oles, pr ocesses, meetings, governance and templa tes for you to apply to your tr ansforma tion today . Using the HERO ™ T r ansforma tion F r amework will give you a MUCH HIGHER chance of tr ansforma tion success. INTRODUC TION | 1.1 | INTRODUCING THE HERO ™ TRANSFORMA TION FRAMEW ORK 18
Ho w is HER O ™ differen t fr om o ther change managemen t appr oaches? V alue f ocused W e ruthlessly focus on the delivery of value a t all times, full stop , the end. E verything in the fr amework is ge ar ed towar ds the tar get performance of the business. T his is har d work, it tak es discipline, but it is not negotiable. Tw o - w a y ac c oun tability T his is unique and me ans tha t delivery te ams on the fr ont line (wher e value is cr e a ted) get a mechanism to hold the tr ansforma tion le adership accountable to unblock anything tha t gets in their way of the delivery of value. E videnc e based T r ansforma tions do not run smoothly , we r ecognize this and have course corr ections built in based on evidence and da ta, to allow you to k eep your tr ansforma tion on tr ack. S t ep-b y -st ep pla ybook W e wer e frustr a ted with change management book s being too superficial so this book gives you pr actical, tangible actions on how to run a tr ansforma tion. It is a detailed step-by-step guide tha t you can use to run any tr ansforma tion. N o t about “ so ft” change W e do not addr ess the “sof ter ” side of change e.g. people, emotions, cultur e, r ela tionships etc. until it block s the