Practice Management for the Dental Team - E-Book

Charles Allan Finkbeiner, Betty Ladley Finkbeiner

Description

• NEW and UPDATED! Electronic health record (EHR) content addresses the changes in technology related to the paperless dental office, telecommunications, appointment management, and financial systems to help you become compliant with EHR federal mandates.
• NEW! Practice quizzes for each chapter on the Evolve website help you test comprehension and prepare for classroom and board exams.
• NEW! Artwork focuses on new equipment and technology, specifically the paperless dental office.

Sujets

• Dental Assisting
• Medical
• Médecine
• Dentistry

Informations

• Publié par: Mosby
• Date de parution: 29 janvier 2015
• Nombre de lectures: 2
• EAN13: 9780323392655
• Langue: English
• Poids de l'ouvrage: 4 Mo

Extrait

Practice Management for the Dental Team
Eighth Edition
Betty Ladley Finkbeiner CDA Emeritus, BS, MS
Emeritus Faculty, Washtenaw Community College, Ann Arbor, Michigan
Charles Allan Finkbeiner BS, MS
Emeritus Faculty, Washtenaw Community College, Ann Arbor, Michigan
Table of Contents
Cover image
Title page
Copyright
Contributors
Reviewers
Dedication
Preface
Background
Audience
Importance to the Profession
Organization
Key Features
New to this Edition
Ancillaries
Acknowledgments
Part I Dentistry as A Business
1 The Business of Dentistry
Dentistry as a Service Profession
Organizational Culture
Types of Dental Practices
Dental Management Companies
Leadership and Management in the Twenty-First Century
Personal Characteristics of an Effective Leader
Bibliography
Recommended Websites
2 Dental Team Management
Establishing Practice Goals and Objectives
Factors That Motivate Employees
Business Office Etiquette
The Members of the Dental Team
The Shifting Role of the Administrative Assistant
Staff Management
Staff Communication
Advantages of Hiring a Skilled Administrative Assistant
Time Management
Designing a Procedural Manual
Hiring Practices
Bibliography
3 Practice Management
Understanding Patient Needs
Barriers to Patient Communication
Improving Verbal Images
The Patient
Reception Room Techniques
Office Policy
Marketing
Bibliography
4 Legal and Ethical Issues in the Dental Business Office
Definition of Law
Crimes and Torts
Dental Practice Act
Professional Standards
Code of Ethics
Ethical and Legal Considerations for the Administrative Assistant
Consent
Managed Care
Risk Management Programs
Abandonment
Fraud
Records Management
Defamation of Character
Negligence
Invasion of Privacy
Good Samaritan Law
Americans with Disabilities Act
Computer Security
Making Ethical Decisions
Bibliography
Recommended Websites
5 Business Office Technology
Information Systems
Operations and the Information System
Profitability of the Information System
App (Application) and Software Selection
Integrated Applications
Summary of Technology in the Business Office
Bibliography
Recommended Websites
6 Office Design and Equipment Placement
Physical Environment
Workstation Organization
Principles of Time and Motion
Body Positioning
Selecting Office Supplies
Bibliography
Recommended Websites
Part II Communication Management
7 Working with Dental Office Documents
Overview of a Records Management System
Categories of Records
Health Insurance Portability and Accountability Act
Clinical Records
Occupational Safety and Health Administration Records
Employee Records
Bibliography
Recommended Websites
8 Storage of Business Records
Preparing Records for Filing
Classification of Filing Systems
Electronic Files
Equipment
Storage Supplies
Managing Workstation Records Effectively
Bibliography
Recommended Websites
9 Written Communications
Letters
Selecting Stationery Supplies
Characteristics of an Effective Letter
Parts of a Business Letter
Punctuation Styles in Business Letters
Capitalization
Telephone Numbers
Preparing an Effective Letter
Preparing the Envelope
Electronic Mail (E-Mail)
Other Types of Written Communication
Managing Office Mail
Bibliography
Recommended Websites
10 Electronic and Telecommunications
Forms of Communications in Dentistry
Developing Effective Telephone Etiquette
Bibliography
Recommended Websites
Part III Business Office Systems
11 Appointment Management Systems
The Electronic Appointment Book
Designing the Appointment Book Matrix
Appointment Time Schedule
Important Factors to Consider when Scheduling Appointments
The Dentist's Body Clock
Entering Appointments
Additional Activities in Appointment Entries
Daily Appointment Schedule
Scheduling Patients in an Advanced-Function Practice
Bibliography
Recommended Websites
12 Recall Systems
Keeping Patients Informed
Types of Recall or Re-care Systems
Establishing a Recall or Re-care System
Bibliography
13 Inventory Systems and Supply Ordering
Types of Supplies
Designing an Inventory System
Expendable and Nonexpendable Supplies Inventory Control
Automated Inventory Systems
Maintaining the Inventory System
Bibliography
Dental Suppliers
14 Dental Insurance
Overview of Dental Insurance
Dental Benefits Programs
Preparing Dental Claim Forms
Coordination of Benefits
Reviewing the Completed Claim Form
Dental Claim Payments
Special Programs
Guidelines for Successful Claims Administration
Insurance Fraud
Dental Insurance Terminology
Bibliography
Recommended Websites
15 Financial Systems: Accounts Receivable
Understanding Basic Mathematical Computations
Decimals
Types of Bookkeeping Systems
Special Situations
Statements
Identity Theft
Establishing Financial Arrangements
Using a Credit Bureau
Collection Procedures
Bibliography
Recommended Websites
16 Other Financial Systems
Determining a Budget
Bank Accounts
Online Banking
Establishing a Checking Account
Deposits
Reconciling the Bank Statement
Recording Business Expenses
Maintaining Payroll Records
Initial Payroll Records
Employee Earnings Records
Bibliography
Recommended Websites
17 Infection Control Systems
Disease Transmission
Infection Control in the Dental Office
Infection Control Techniques
Educating Patients About Infection Control Programs
Waste Disposal in the Dental Office
Bibliography
Recommended Websites
Part IV The Dental Assistant and the Workplace
18 Planning and Managing Your Career Path
Preparing for the Job Search
Self-Assessment
Marketing Your Skills
Job Priorities
Potential Areas of Employment
Where Do You Begin to Find Employment Opportunities?
Preparing Employment Data
Completing the Job Application Form
Preparing for an Interview
Hints for Success as Part of the Dental Team
Asking for a Raise
Job Termination
Attitudes for Continued Success
Bibliography
Recommended Websites
Appendix A Composition Basics
Grammar
Pronouns
Plurals
Spelling
Bibliography
Appendix B Numbers
Bibliography
Appendix C Prefixes and Suffixes
Prefixes
Suffixes
Pronunciation of Medical-Dental Terms
Appendix D Abbreviations
Symbols
Appendix E Dental Terminology
Index
Copyright

3251 Riverport Lane
St. Louis, Missouri 63043
PRACTICE MANAGEMENT FOR THE DENTAL TEAM, EIGHTH EDITION ISBN: 978-0-323-17143-4
Copyright 2016 by Mosby, an imprint of Elsevier Inc.
Copyright 2011, 2006, 2001, 1996, 1991, 1985, 1977 by Mosby, Inc., an affiliate of Elsevier Inc.
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Notices
Knowledge and best practice in this field are constantly changing. As new research and experience broaden our understanding, changes in research methods, professional practices, or medical treatment may become necessary.
Practitioners and researchers must always rely on their own experience and knowledge in evaluating and using any information, methods, compounds, or experiments described herein. In using such information or methods they should be mindful of their own safety and the safety of others, including parties for whom they have a professional responsibility.
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