Perfect QRQC - Prevention, standardization, coaching

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Description



QRQC (Quick Response Quality Control) is one of the most powerful tools of Quality Management. It makes it easier to solve most of the manufacturing and functional problems in a simple and logical way.


Volume 1 presented QRQC initial steps (Detection, Communication, Analysis and Verification), as well as the first step of the approach ("RESOLUTION").


In Volume 2, three steps are explained in detail: "Prevention", "Standardization" and "Coaching".


The step "PREVENTION" aims to permanently eradicate problems, including on other production lines or in other locations or at other customers'.


The step "STANDARDISATION" involves building on experience from past mistakes through technical reviews, standardizing new robust design standards by using formalisation or updates, then implementing 100% of these design standards to 100% of the projects.


Finally the third step "COACHING" is probably one of the most important steps in the approach. It presents a practical method of understanding and a training on the "Perfect QRQC" approach as a whole.


With this second book, the author remains true to the principle that contributed to the success of his previous book: to provide simple and educational guidance that is easy to understand by managers and technicians, and to enable a practical implementation with positive and measurable results in terms of customer and staff satisfaction. Remember that the management of problems is fundamental to the building of expertise and know-how in a company. Increase product reliability and product design which are the root cause of mutual trust between a supplier and its client.


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Publié par
Nombre de visites sur la page 84
EAN13 9782818806104
Langue English

Informations légales : prix de location à la page 0,0187 €. Cette information est donnée uniquement à titre indicatif conformément à la législation en vigueur.

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PERFECTQRQC 2
Hakim Aoudia Foreword by Stéphane RambaudMeasson Chaiman of the Management Board and CEO of Faiveley Transport
PERFECTQRQC2
Prevention Standardization Coaching
Hakim Aoudiagraduated from theCommercial Institute ofNancy(France). He is an expert in the field of Quality management, particularly in the automotive industry. After having spent a few years in the United States, he held several Quality Management positions at Valeo for over ten years. He is now working as GroupEnvironment,Safety, Health & Quality Director at Faiveley Transport, one of the worldwide leaders In the railway industry. He can be reached at hakim.aoudia@maxima.fr
Acknowledgements
I wish to thank the following people more particularly: my wife,FatimaZohra and my son,Farès, for their patience during the writing of this book. Stéphane RambaudMeasson, for his active promotion of the QRQC approach within Faiveley Transport. Christophe PérillatPéritoinefor his support.My friendKazuo Kawashima.Stéphane Dervillefor his continued support.
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Table of contents
Foreword ...................................................................................
Introduction..............................................................................
1.0 1.1 1.2
2.0 2.1 2.2 2.3
1. Prevention.......................................................
Purpose of the “Prevention” step ........................... The various Steps of Prevention ............................. • Learn..............................................................................• Share..............................................................................• Respect.......................................................................... • Use................................................................................. Synopsis and Key Points............................................
2. Standardization...........................................
9
13
19
21 23 27 38 55 60 67
69
Purpose of the “Standardization” step.................. 71 Standardization Organization .................................. 72 The various Steps of Standardization .................... 76 • Capitalize................67....................................................... • Standardize................................................................... 80 • Publish97........................................................................... • Apply.............................................................................. 100 Synopsis and Key Points............................................ 115
Table des matières
5
6
3.0 3.1 3.2 3.3 3.4
3. Coaching............................................................ 119
Purpose of the “Coaching” step.............................. 121 The Various Steps of “Coaching” ............................ 125 • Explain........................................................................... 127 • Demonstrate............................................................9.12.... • Observe.......................................................................... 132 • Assess............................................................................. 134 “On Job Training” Principles ..................................... 147 • “Stop at First No”.......................................................... 147 • “Stop at First Disagreement”................................51.0..... Technical Training ........................................................ 154 Synopsis and Key Points............................................ 155
4. True/False Test............................................. 157
Conclusion ................................................................................ 163 Bibliographic References...................................................... 165
Perfect QRQC 2
To Ouardia and Chabane Aoudia