Lean on Civility

Lewena Bayer, Christian Masotti

Description

In Lean on Civility: Strategies for Changing Culture in Manufacturing Workplaces, the authors explain how incorporating civility can drive success in your business.

As a key component of workplace training, civility can have a significant impact on workplace culture and also increase measurable outputs related to continuous improvement—including but not limited to quality, efficiency, and cost. When organizations are deliberate and strategic about increasing supervisors’ and managers’ civility competencies in four key skill areas, they experience almost immediate improvements in interpersonal relationships, communication, morale, retention, trust, and productivity.

Lean on Civility: Strategies for Changing Culture in Manufacturing Workplaces offers a practical tool kit—complete with strategies and tools (like the Masotti Feedback Method)—that you can take back to your workplace and implement immediately.

Sujets

• Entrepreneuriat
• entrepreneur
• Emprendedor
• Personal Management
• Human Resources
• Gestion et management
• Economics
• Business
• Gestion d'équipe

Informations

• Publié par: Business Expert Press
• Date de parution: 12 janvier 2021
• Nombre de lectures: 1
• EAN13: 9781952538810
• Langue: English

Extrait

Lean on Civility
Lean on Civility
Strategies for Changing Culture in Manufacturing Workplaces
Christian Masotti Lewena Bayer
Lean on Civility: Strategies for Changing Culture in Manufacturing Workplaces Copyright © Christian Masotti and Lewena Bayer 2021.
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means—electronic, mechanical, photocopy, recording, or any other except for brief quotations, not to exceed 250 words, without the prior permission of the publisher.
First published in 2021 by Business Expert Press, LLC 222 East 46th Street, New York, NY 10017 www.businessexpertpress.com
ISBN-13: 978-1-95253-880-3 (paperback) ISBN-13: 978-1-95253-881-0 (e-book)
Business Expert Press Human Resource Management and Organizational Behavior Collection
Collection ISSN: 1946-5637 (print) Collection ISSN: 1946-5645 (electronic)
Cover image licensed by Ingram Image, StockPhotoSecrets.com Cover and interior design by S4Carlisle Publishing Services Private Ltd., Chennai, India
First edition: 2021
10 9 8 7 6 5 4 3 2 1
Printed in the United States of America.
How to Use This Book
This book is intended as a toolkit and reference guide for workplace trainers, supervisors, consultants, and performance coaches who work with manufacturing teams. Newcomers to the industry might also benefit from reviewing the book as doing so would teach them what to expect and/or come to understand the industry they will be working in.
The content is best suited for delivery with entry-level or new-to-field employees who may not know much about manufacturing. However, supervisors and managers who support production teams should also review the book, and/or take the Civility in Manufacturing Series of courses online at www.civilityexperts.com . These include:
• Social Competence for Manufacturing Supervisors
• Manufacturing Civility
• Lean on Civility
Throughout the book you will see terms highlighted in bold. These terms can be found in the glossary in Chapter 10 and it is recommended that you learn them.
In addition, each chapter includes:
• Learning content with some questions for consideration
• Additional content for review
• Optional add-on assignments (listed in Chapter 9 )
• Homework
• Recommended reading
• A short quiz to test your knowledge
• Advanced Thinking—preparatory excerpt at the end of each chapter for the next chapter
For the consideration questions, possible responses have been included in Chapter 9 —Putting It All Together.
Description
In Lean on Civility: Strategies for Changing Culture in Manufacturing Workplaces , the authors explain how incorporating civility can drive success in your business. As a key component of workplace training, civility can have a significant impact on workplace culture and also increase measurable outputs related to continuous improvement—including but not limited to quality, efficiency, and cost. When organizations are deliberate and strategic about increasing supervisors’ and managers’ civility competencies in four key skill areas, they experience almost immediate improvements in interpersonal relationships, communication, morale, retention, trust, and productivity. Lean on Civility: Strategies for Changing Culture in Manufacturing Workplaces offers a practical tool kit—complete with strategies and tools (like the Masotti Feedback Method)—that you can take back to your workplace and implement immediately.
Keywords
manufacturing; workplace culture; civility; engagement; civility at work; workplace change
Contents
Lean on Civility
Chapter 1 The Culture of Manufacturing—Overview
Chapter 2 The Business Case for Civility
Chapter 3 Changing Workplace Culture
Chapter 4 Civility as a Continuous Improvement Strategy
Chapter 5 Embedding Civil Communication
Chapter 6 AEIOU—the Masotti Method for Assessment and Observation
Chapter 7 The Masotti Methods
Chapter 8 Making the Box Smaller—Reducing Variability Technique
Chapter 9 Putting It All Together
Chapter 10 Tools You Can Use
About the Authors
Index
Lean on Civility Chapter topic Content covered Learning objectives Take-away and supports
1. The Culture of Manufacturing—Overview Traditional manufacturing culture, command and control management style, benefits of traditional culture, consequences of traditional culture, history impacting manufacturing, predicted trends in manufacturing Understand traditional manufacturing culture and how it was shaped. Identify need to change culture and factors that are influencing change. Learn general terms related to the manufacturing industry. Words to know Recommended reading
2. The Business Case for Civility Behaviors of disengaged employees, reasons for disengagement, change-readiness, need for knowledge workers, data logistics, definition of civility, benefits of civility, workplace civility metrics, civility assessment tools Understand how civility impacts engagement and various key business metrics. Learn how fostering civility at work can impact metrics and workplace culture. Identify metrics that impact your current workplace. Consider how civility enables organizations to build trust and to manage data. Terms to know Recommended reading Workplace Civility Metrics Survey© Civility Culture Compass Assessment©
3. Changing Workplace Culture What is workplace culture, organizational behavior, the civility indicators iceberg, what is a change initiative, what is change-readiness, the Trident Approach Understand what workplace culture is, how it is created, and how to change it. Apply the iceberg theory to understanding workplace culture relative to people treatment and civility. Terms to know Recommended reading Perspectives on Change Lab 2019 Workplace Survey the workplace incivility filtering system
4. Civility as a Continuous Improvement Strategy What is continuous improvement, how is civility continuous improvement, the civility in practice model, indicators of civility, the civility culture continuum Understand how and why civility is continuous improvement. Recognize the benefits of civility as continuous improvement. Learn what civility looks like in practice. Understand how civility can be measured on a continuum. Terms to know Recommended reading Civility in practice model Indicators of civility chart The civility culture continuum
5. Embedding Civil Communication Benefits of civil communication, what civil communication looks like, social acuity, how to be a civil communicator Understand why civil communication is important. Learn about skills that underpin civility. Understand what social intelligence and social acuity are. Strategies for civil communication. Terms to know Civility value chain Recommended reading Masotti Commonsense Social Competence Strategies Table (10)
6. AEIOU—the Masotti Method for Assessment and Observation What is needs assessment, why do needs assessment, how to do needs assessment, AEIOU model, positive people treatment, relational wealth Understanding what a needs assessment is. How to do a needs assessment. How to interpret value/relationships. Learn definition and examples of positive people treatment. Understand what relational wealth is. Terms to know Civility culture compass assessment Recommended reading. Positive people treatment survey Bayer Relational value chart Masotti/Bayer need/value grid
7. The Masotti Methods What is feedback, Masotti feedback method Understanding the purpose of feedback. Learn benefits of giving feedback. What civil feedback looks like. Tips for eliminating bias and building trust. Terms to know Recommended reading. Masotti method for feedback summary Relational value chart
8. Making the Box Smaller—Reducing Variability Technique Problem-solving using Masotti method How to use the Masotti “make the box smaller” approach. Types of problem-solving strategies. Terms to know Make the box smaller graphic Recommended reading
9. Putting It All Together Answer keys, optional assignments Review and compare learner responses with recommended responses. Test learner knowledge. Add on: Stats and facts about Canadian manufacturing.
10. Tools You Can Use Take-away and stand-alone supports. Continue and share learning, e.g., in various environments, content can be adapted. Contact [e-mail] for details about acquiring PDF forms. Glossary Recommended Reading Sample Job Description Essential skills profile Sources and resources for each chapter Templates Various assessments Activity details
Figure 1 Book Summary Chart
Templates and Forms
Please contact [e-mail] for details about how you can get the forms and templates in PDF or other formats that you can customize for your workplace.
The Workplace Civility Metrics Survey ® by Masotti and Bayer, 2019.
CHAPTER 1
The Culture of Manufacturing—Overview
Culture eats strategy for breakfast. Peter Drucker
“Just do your F@ djh;f?X job!”
“No one asked you to think.”
“If you want to keep your job you better figure that S#%! out.”
“That won’t work here, just do as you’re told.”
“There’s 30 guys smarter than you are waiting in line for this job. If you can’t handle it, get the F&#I out.”
When I first started out in manufacturing in 1995, there is no question that it took some time to adjust t