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Total Facilities Management

328 pages
Earlier editions of Total Facilities Management have been praised for the lucid presentation style and direct applicability of its contents. The third edition follows in that tradition, providing an accessible text bridging the gap between the theory of facilities management and its implementation. This book raises issues which all practitioners should consider before embarking on a particular plan, showing the link between facilities management practice and an organisation's business objectives and dealing with issues known to concern practitioners.

Building on the success and popularity of previous editions, the third edition adds new chapters on facilities planning, building intelligence, managing specialist services and information systems management, and provides a number of new, international case studies which will further broaden its appeal to practitioners and advanced students alike.

From a Review of the Second Edition:

“I have just finished reading this superb book and am impressed with the amount of ‘wisdom’ provided in a very readable form”
W.W. Badger, Arizona State University, in Construction Management and Economics

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Preface to the Third Edition.
Preface to the Second Edition.
1 Background to facilities management.
Key issues.
Rationale for facilities management.
Defining facilities management.
Approaches to facilities management.
Informed client function.
Concept of best value.
Supplier relationships.
Matters of risk.
2 Developing a strategy for facilities management.
Key issues.
Developing a facilities management strategy.
Strategic analysis of facilities requirements.
Developing solutions.
Strategy implementation.
Relationships between client organisations and service providers.
Case study – Developing a strategy.
3 Facilities planning.
Key issues.
Real estate management.
Space management.
Design briefing.
Facilities management brief.
Post-occupancy evaluations.
Real estate options.
Totally serviced workplaces.
4 Retaining services in-house vs outsourcing.
Key issues.
Attributes of service.
Customer service.
Uniqueness of service.
Priority, flexibility and speed of response.
Management implications and indirect cost.
Direct cost.
Overview of options and implications.
Market testing.
Other implications of outsourcing.
5 Change management.
Key issues.
Change in an organisational setting.
Managing change in practice.
Change as a process.
Communicating change.
Responsibilities of those managing change.
Resolving cultural conflict.
Case study – EastPoint.
6 Human resources management.
Key issues.
Dealing with shifting demands for resources.
Appropriate management structure.
Case study – Practical human resources issues.
Employment obligations.
Case study – Sun Life.
Functions, job descriptions and skills.
Performance appraisal.
7 Policy and procedures for outsourcing.
Key issues.
Essential approach.
Tender documents.
Tendering process.
Ongoing relationships.
8 Policy and procedures for in-house provision.
Key issues.
Definition of services.
Identifying stakeholders.
In-house capabilities and skills.
Departments as customers.
In-house team approach.
Service provision reviewed and improved.