Tutorial. 4. Knowledge Mapping

K.T. Lam

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• Publié par: Zaur
• Nombre de lectures: 13
• Langue: English

Extrait

4. Knowledge Mapping

ETL525 Knowledge Management Tutorial Two

11 December 2008

K.T. Lam [e-mail]

Last updated: 10 December 2008

What is Knowledge Mapping?

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Knowledge mapping is an ongoing quest within an organization to: – discover the location, ownership, value and use of knowledge artifacts ; – learn the roles and expertise of people ; – identify constraints to the flow of knowledge; – highlight opportunities to leverage existing knowledge. Knowledge mapping is a practice consisting of survey , audit , and synthesis .

Source: Grey D (1999)

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What is Knowledge Map?

Knowledge map is a navigation aid to explicit (codified) information and tacit knowledge, showing the importance and the relationships between knowledge stores and dynamics .

Source: Grey D (1999)

What is Knowledge Map? (cont.)

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Knowledge map is “an association of items of information (e.g. process, network, policy, geography, …) preferably visual , where the association itself creates new, actionable information” (adapted from Vail).

Source: Ebener et al. (2006)

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Knowledge Mapping Process

Knowledge mapping is the process of creating a knowledge map. The process consists of the following steps: – Acquire data (through, e.g. survey) – Manipulate data (to produce first order data) – Store data (to form knowledge mapping database) – Process data (analysis, aggregation and contextualization to produce higher order data) – Visualize data (to produce knowledge maps)

Source: Ebener et al. (2006)

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Contents of Knowledge Map

A knowledge map – whether it is an actual map , knowledge “ yellow pages ” or a cleverly constructed database – points to knowledge but it does not contain it. It is a guide not a repository (Davenport and Prusak, 1998, p.72). Example contents of problem-based knowledge maps: – Intellectual capital guide (to display where the firm‟s knowledge is embedded and likely to grow) – Implement change in the firm‟s technology (to direct users to when, how and who will move from the old to new technology) – Accountability tree (to locate who is responsible for what and when)

Source: Wexler (2001)

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Issues on Knowledge Mapping

Scope – an exercise for the whole organization or a part of it? Timeliness – an one-time initiative or requiring on- going updating efforts? Completeness and level of granularity – can all concerned knowledge be completely mapped? how comprehensive? Design issues – to reduce miscommunication and increase communication. Dissemination of deliverables – in the form of written reports/documents, websites, databases? navigation interfaces for users? mapping software needed?

Case study – a steel company

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Kim et al. (2003) presented a case study on building the knowledge map for an organization in steel industry. Knowledge map approach to represent explicit and tacit knowledge within an organization. Knowledge map with nodes as knowledge and links as the relationships between knowledge. Constructed a knowledge map of hot rolling process, the core process in the steel production.

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Case Study – a steel company (cont.)

Procedures of building the knowledge map: – Defining organization knowledge • Establishing the knowledge ontology and developing the taxonomy . – Process map analysis • Producing process maps based on task flows ( business process ). – Knowledge extraction • Extracting knowledge based on each process defined in a process map. • Extraction techniques : interviewing, document analysis, system analysis, knowledge workshop.

Case Study – a steel company (cont.)

– Knowledge profiling • Producing a knowledge profile of extracted knowledge. • Reviewed the knowledge list with domain experts; refined unidentified and duplicated knowledge. – Knowledge linking • Confirming links as found in the profiling and identifying new links. • Very helpful in identifying knowledge flow and association. – Knowledge map validation • Performing user validation on the created knowledge map, with structured walkthrough with domain experts.