10 Steps to Successful Customer Service

Maxine Kamin

Description

Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust and relationship building to maintaining a big picture perspective to avoid burn out on the job.

The 10 Steps to creating spectacular customer service!

Step 1: Identify Service Motivation and Mission

Step 2: Define Great Service for Your Organization

Step 3: Form Great Relationships

Step 4: Build Trusting Relationships that Last

Step 5: Use the Law of Attraction—Be Positive

Step 6: Aggressively Solve Problems—the Bigger the Better

Step 7: Recover from Mistakes Gracefully

Step 8: Give Customers and Yourself a Break

Step 9: Keep It Cool When Things Get Hot

Step 10: Be Your Own Best Customer

Sujets

• Economics
• Business

Informations

• Publié par: Association for Talent Development
• Date de parution: 01 février 2010
• Nombre de lectures: 0
• EAN13: 9781607283676
• Langue: English

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