Success Through Quality

Timothy J. Clark

Description

Ideal for any industry, this book gives a basic introduction to continuous improvement and provides a comprehensive overview of the quality improvement theory, methods, and basic tools. Written in a format to help those with little or no understanding of continuous quality improvement, the author provides basic guidelines that can be immediately applied to improve decision-making and problem-resolution.!--nl--If you are a new employee in an organization that has a quality program in place or an employer who needs a quick, and simple book about quality for your employees, this book meets those needs. The author uses easy-to-read, short chapters to explain the basics of quality, and uses common, real-life scenarios to demonstrate key points and concepts. The material is organized in a manner that makes it easier for the reader to use and benefit from the book in a short time.

Sujets

• Business
• Qualité, hygiène, sécurité, environnement
• Gestion et management
• management
• Economics
• TRIZ
• Leadership

Informations

• Publié par: ASQ Quality Press
• Date de parution: 30 juin 2002
• Nombre de lectures: 0
• EAN13: 9780873899062
• Langue: English

Extrait

Advance Praise forSuccess Through Quality: Support Guide for the Journey to Continuous Improvement

This book is truly one that should be carried in the briefcase of anyone working in the field of quality. It is the quality book I’ve been searching for through 20 years of my career; a book that holds all the key elements of the quality process neatly between its covers. In addition, it contains the human elements of quality that are so often lacking in tomes pre- suming to describe quality processes. Roy J. Winkler Senior Consultant Organization & Human Resource Development Delphi-E Division of General Motors

Success Through Qualityis a wonderfully clear, basic review of the fun- damental concepts of quality . . . rich with examples and practical applications. What a great reference for those new to the quality world needing insight regarding the “ABC’s of quality”, people issues, para- digms throughout the ages, the theories and processes behind continu- ous improvement, and outcomes, as well as guidelines for application of continuous improvement in their personal or work lives. Deborah Klimaszewski, M.Ed. TQM Coordinator, Owens-Illinois, Inc., Franklin, IN

This book is an excellent introduction for all individuals that want to learn the basics of quality. It is also a very good refresher for those that know the quality tenants, but could use a positive motivator to get themselves ready for the next level of excellence. Lieutenant Colonel John B. Scott (retired), Instructor, Command and General Staff College United States Army Reserve

We have usedSuccess Through Qualityin many ways at Ivy Tech State Col- lege in Indianapolis. We have used it to supplement other material to train faculty and staff in continuous quality improvement efforts, and as a text in some of our TQM courses. Students love the clarity and readability of the text and find it a wonderful introduction to the quality movement. Ray Nealon Assistant Division Chair Business and Technology Division

I found this a very inspirational as well as educational book. Tim Clark has explained not only the terminology and processes of improving qual- ity, but also the very basic ways in which one can adopt this life-changing

philosophy. The Library is pleased to continue offering these “Success Through Quality” workshops for our community. We are extremely grate- ful for Tim’s commitment to providing this training for those interested in learning more about having a better quality of life for themselves. Jacque Schultze Adult Services Program Librarian Indianapolis-Marion County Public Library Indianapolis, Indiana

For those of us new to the process of quality improvement, this book is an excellent tool. It shows that by applying the steps, continuous improvement can become a reality with outstanding results. Jann McMillian Indianapolis Public School Principal

“Tim Clark has done it! Just like the ocean, Quality is a subject that is wide and deep. Unlike the ocean, Quality tends to be very dry. In his new book Tim gives any reader the opportunity to mentally rap their arms around the subject of Quality in a light, humorous, fact-filled quick read. Your Quality library will not be complete without Tim’s new book and you will want to buy copies for friends and colleagues.” Michael W. Mahanes Corporate Director of Organizational Development

If I had to pick a book that would serve as a practical, clear and concise guide to the basics of quality improvement, this book would make the short list. It not only is a first rate primer for understanding the quality revolution, but provides down to earth examples that bring quality to life in a way that all of us can use everyday! Thomas Mosgaller Director of Organizational Development for the City of Madison, WI

InSuccess Through Quality,Tim Clark has combined ingredients from all over the world of quality into a unique blend that truly satisfies. His win- ning recipe of one part “What Do I Need to Know?”, one part “How Do I Apply What I Learn?”, and one part “Why Should I Apply What I Learn?”, together with liberal portions of down-to-earth examples and easy-to- accept advice has provided a book that belongs on every bookshelf. Any- one, both quality professional and quality apprentice alike, who wants to make permanent and lasting improvements in their quality of life at work or at leisure will find Tim’s roadmap an essential guide for their journey. John R. Murphy, Ph.D. Senior Research Scientist Eli Lilly and Company

Success Through Quality

Support Guide for the Journey to Continuous Improvement

Also available from ASQ Quality Press

The Quality Toolbox Nancy R. Tague

Root Cause Analysis: A Tool for Total Quality Management Paul F. Wilson, Larry D. Dell, and Gaylord F. Anderson

Mapping Work Processes Dianne Galloway

Quality Quotes Hélio Gomes

Let’s Work Smarter, Not Harder: How to Engage Your Entire Organi- zation in the Execution of Change Michael Caravatta

The Change Agents’ Handbook: A Survival Guide for Quality Improve- ment Champions David W. Hutton

Understanding and Applying Value-Added Assessment: Eliminating Business Process Waste William E. Trischler

To request a complimentary catalog of ASQ Quality Press publi- cations, call 800–248–1946

Success Through Quality

Support Guide for the Journey to Continuous Improvement

By Timothy J. Clark

ASQ Quality Press Milwaukee, Wisconsin

Success Through Quality Timothy J. Clark

Library of Congress CataloginginPublication Data

Clark, Timothy J., 1954- Success through quality : support guide for the journey to continuous improvement / by Timothy J. Clark. p. cm. Includes bibliographical references and index. ISBN 0-87389-441-3 1. Total quality management. 2. Success in business. I. Title. HD62.15.C539 1998 98-40612 658.4’013—DC21 CIP

© 1999 by ASQ

All rights reserved. No part of this book may be reproduced in any form or by any means electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.

10 9 8 7 6 5 4 3 2 1

ISBN 0–87389–441–3

Acquisitions Editor: Ken Zielske Project Editor: Annemieke Koudstaal Production Coordinator: Shawn Dohogne

ASQ Mission: The American Society for Quality advances individual and organizational perfor- mance excellence worldwide by providing opportunities for learning, quality improvement, and knowledge exchange.

Attention: Bookstores, Wholesalers, Schools and Corporations: ASQ Quality Press books, videotapes, audiotapes, and software are available at quantity discounts with bulk purchases for business, educational, or instructional use. For information, please contact ASQ Quality Press at 800-248-1946, or write to ASQ Quality Press, P.O. Box 3005, Milwaukee, WI 53201-3005.

To place orders or to request a free copy of the ASQ Quality Press Publications Catalog, including ASQ membership information, call 800-248-1946. Visit our web site at http://www.asq.org.

Printed in the United States of America

Printed on acid-free paper

Quality Press 611 East Wisconsin Avenue Milwaukee, Wisconsin 53202 Call toll free 800-248-1946 http://www.asq.org http://standardsgroup.asq.org

To my wife Kim and my sons Ryan and Andrew, whose inspiration, support, and sacrifice made this book possible.

Preface Acknowledgments Introduction

Section 1

1

2

3

Contents

What Do I Need to Know?

The ABCs of Quality: An Overview

What Is Quality and How Is It Achieved? The ABCs of Quality The Plan-Do-Study-Act Cycle for Continuous Improvement and Learning People: The Power of Vision Choices: Paradigms and Processes Processes and Process Owner Outcomes Continuous Improvement The ABCs of Quality and the American System of Government Key Points to Remember

People and Quality

Basic Needs Maslow’s Hierarchy of Needs Hierarchy of Needs in the Workplace Two Types of Motivation: TheoryXand TheoryY Key Points to Remember

Paradigms Throughout the Ages

A Million Years Ago Egyptians and Measurements

xii xv xvii

1

3

4 7

7 9 11 14 14 15 15 16

17

18 18 20 22 25

2

7

28 28

ix