VSE QUALITY AUDIT PLAN

Janet Mcmurray

Description

VSE QUALITY AUDIT PLAN CY 2009 PURPOSE The purpose of the internal audit process described in this plan is to conduct reviews of VSE's quality system to determine the degree to which it complies with the requirements of ISO 9001:2000, VSE's quality policy and external contract requirements. Quality audits are one of the many tools utilized for quality improvement and for reporting to executive management on the suitability and effectiveness of the quality system to meet quality objectives. Formal internal audits are conducted in accordance with procedure QMP-107. SCOPE As of January 1, 2009, the scope of the CY 2009 internal audits will include the following VSE Operational/Staff Units at the stated locations. Off-site work sites will be selected from active projects as appropriate. Operational Units and Staff Units to be audited include: SED Huntington VA E&LD Huntington VA, Ashland VA, Ladysmith VA FMD/NAD Lexington Park MD FMD/SELD Chesapeake FMD/SELD Chula Vista CA VCG Huntington BAV Huntington VA, Chesapeake VA HR Huntington VA QM Huntington Business Capture Center Huntington VA ITSD Huntington Contracts Huntington Purchasing Huntington Reference documentation may include the ISO 9001:2000 Standard, the VSE Quality Manual, QM-2000, and/or various contracts, regulations or specifications. English is the language spoken at all the facilities in the scope of this internal audit plan. All proprietary information and ...

Informations

• Publié par: Chion
• Nombre de lectures: 14
• Langue: English

Extrait

VSE QUALITY AUDIT PLAN

CY 2009

PURPOSE

The purpose of the internal audit process described in this plan is to conduct reviews

of VSE's quality system to determine the degree to which it complies with the

requirements of ISO 9001:2000, VSE's quality policy and external contract

requirements. Quality audits are one of the many tools utilized for quality improvement

and for reporting to executive management on the suitability and effectiveness of the

quality system to meet quality objectives. Formal internal audits are conducted in

accordance with procedure QMP-107.

SCOPE

As of January 1, 2009, the scope of the CY 2009 internal audits will include the

following VSE Operational/Staff Units at the stated locations. Off-site work sites will be

selected from active projects as appropriate.

Operational Units and Staff Units

to be audited include:

SED

Huntington VA

E&LD

Huntington VA, Ashland VA, Ladysmith VA

FMD/NAD

Lexington Park MD

FMD/SELD

Chesapeake VA

FMD/SELD

Chula Vista CA

VCG

Huntington VA

BAV

Huntington VA, Chesapeake VA

HR

Huntington VA

QM

Huntington VA

Business Capture Center

Huntington VA

ITSD

Huntington VA

Contracts

Huntington VA

Purchasing

Huntington VA

Reference documentation may include the ISO 9001:2000 Standard, the VSE Quality

Manual, QM-2000, and/or various contracts, regulations or specifications.

English is

the language spoken at all the facilities in the scope of this internal audit plan.

All

proprietary information and documents examined shall be safeguarded and protected

accordingly.

Classified Defense Department information, data and documents are not

within the scope of this internal audit plan.

2009 - Revision 1.0

PRINTED COPIES ARE UNCONTROLLED

AUDIT FREQUENCY

Audits are conducted on a continuous basis throughout the entire calendar year (Jan –

Dec).

AUDIT CRITERIA

Audit criteria are defined in Attachment 1 to this document. Audits may be conducted

by any of the following methods: reviewing existing data records/reports, attending

meetings, interviewing employees or customers, conducting surveys, or participating in

process improvement projects. Defined metrics for the corporate quality objectives are

documented in Attachment 2.

AUDIT SCOPE

The scope of the VSE QMS Audit Plan will include all seven (7) core processes once

within a 12 month yearly cycle (Jan – Dec). Audits may be conducted at any time

during this yearly cycle. Portions of core processes may be audited at different time

intervals, providing the remaining un-audited portions are audited sometime during the

yearly cycle. For example, if core process 1, 2 were fully audited, and a portion of core

process 6 was audited in May, June, and September respectively, prior to the year end

cycle (Dec), core processes 3, 4, 5, and 7 would require a full audit, as well as the

remaining portion of 6.

Exceptions to the full scope may be based on situations such as previously covered

criteria via monthly summary report(s), ongoing corrective or preventive actions,

customer (internal and external) complaints or satisfaction feedback, known process

issues, previous or current improvements, and previous internal or external audit

coverage. Rational for exceptions must be documented by the Management

Representative and approved by the CEO/President/COO prior to the audit.

AUDIT PREPARATION

Prior to conducting any audit, the Auditor shall review the necessary documentation.

Preparation documents may include but are not limited to: financial or technical

spreadsheets, employee resume, employee training records, current project plans,

current quality plans, previous audit reports, previous or current corrective action

records, current or previous preventive action records, customer satisfaction or

dissatisfaction records, manager requests, current or previous improvement reports, or

previous surveillance audit reports.

Audit checklists may be used as deemed

necessary by the Auditor. Checklist formats are optional.

2009 - Revision 1.0

PRINTED COPIES ARE UNCONTROLLED

(

Attachment 1

)

Internal Audit

Master Audit Criteria

Proposal Preparation – CP No.1

•

INPUT: Approved Bids for Identified Contracts.

•

Input Procedure(s): GPM-15

•

OE Record(s): OPTrack on-line records

•

OUTPUT: Winning Proposals.

•

Output Procedure(s): CPP-100, GPM-15

•

OE Record(s): CA-24.

•

Process Goal: 40% or better win rate (win rate-proposal basis as prime)

Contract Review – CP No.2

•

INPUT: Winning Contract or Purchase Order from Customer.

•

Input Procedure(s): CPP-106

•

OE Record(s): Same as output from CP-1

•

OUTPUT: Approved Contract by VSE

•

Output Procedure(s): CPP-106

•

OE Record(s): CA-22, CA-25, CA-25-1, CA-25-2, CA-25S

•

Process Goal: Core Process 2 Evaluation Factor not greater than Zero.

Project Planning – CP No.3

•

INPUT: Charge Number in Costpoint

•

Input Procedure(s): QMP-106

•

OE Record(s): Same as output from CP-2

•

OUTPUT:

Planning Documented to Run a Project.

•

Output Procedure(s): QMP-106

•

OE Record(s): Project Planning Documentation, HR-5, DD-1149, Meeting minutes.

•

Process Goal: 2 or less Customer Concerns per Division in a 12 month period per Division

Project Execution – CP No.4

•

INPUT: Manage Functions Based on Documented Plan.

•

Input Procedure(s): QMP-K001

•

OE Record(s): Same as output from CP-3

•

OUTPUT: Project Activity and Deliverables

•

Output Procedure(s): QMP-K001

•

OE Record(s): Meeting Minutes, Monthly Reports, PUR-1/Es, CA-25-1/2

•

Process Goal: 2 or less Customer Concerns per Division in a 12 month period per Division

2009 - Revision 1.0

PRINTED COPIES ARE UNCONTROLLED

Verification and Validation – CP No.5

•

INPUT: Project Activity and Deliverables

•

Input Procedure(s): QMP-113, QMP-115, QMP-124

•

OE Record(s): Same as output from CP-4

•

OUTPUT: Accepted Project Deliverables IAW Contract/PO

•

Output Procedure(s): QMP-115

•

OE Record(s): QC-9, QC-10, Budget Data, 3

rd

Party Audit Data of Contract Requirements

•

Process Goal: 80% successful audit reports from listed external sources and Core Process 5

Evaluation Factor not greater than Zero.

Product Delivery – CP No.6

•

INPUT: VSE Accepted Project Deliverables

•

Input Procedure(s): QMP-126

•

OE Record(s): Same as output from CP-5 + Inventory records

•

OUTPUT: Customer Acceptance of Deliverables

•

Output Procedure(s): QMP-125

•

OE Record(s): CA-6, DD250, DD1149, PUR-18, GBL, Agent Confirmation Report

•

Process Goal: Zero% Damage Claims per Division

Quality System CP No.7

•

INPUT: Collected QMS Data

•

Input Procedure(s): QMP-100/103/104/107/111/112

•

OE Record(s): Internal Audit Reports, Customer Satisfaction Evaluations, Corrective/Preventive

Action Reports (including those output from CP-6)

•

OUTPUT: Effective Management of QMS

•

Output Procedure(s): QMP-108 and QMP-114

•

OE Record(s): LRQA Surveillance Reports, Management Review Reports, Internal audit data

•

Process Goal: Maintain ISO Registration and Core Process 7 Evaluation Factor not greater

than Zero.

2009 - Revision 1.0

PRINTED COPIES ARE UNCONTROLLED

2009 - Revision 1.0

PRINTED COPIES ARE UNCONTROLLED

(Attachment 2)

Quality Objectives Metric Requirements

Quality Objective No. A

•

To maintain an established QMS

•

METRIC A1 – LRQA Surveillance Audit Reports w.o any Major NCs.

•

Continuously improve the QMS process(es) through employee involvement/process

improvement

•

METRIC A2 – Greater than 15% of all QMS masterlist documents are updated/changed

within a 12 month period.

Quality Objective No. B

•

Provide quality products/services that meet customer requirements/needs

•

METRIC B1 – 2 or less Customer Concerns per Division in a 12 month period.

•

Provide quality products/services that meet customer expectations

•

METRIC B2 – 80% successful Audit Reports from listed external sources.

Listed External Sources:

1)

Government Property

2)

Small Business

3)

Purchasing System

4)

Security (% based due to multiple audits)

5)

Accounting

•

METRIC B3 – Maintain a vendors/subcontractor rating system to ensure quality

products/services.

•

Provide products/services at a fair price

•

METRIC B4 – Customer is not charged/billed for work over authorized ceiling (ACC-

60).