The ASQ CSSBB Study Guide

Shawn Findlater, Mark Allen Durivage

Description

This book is primarily meant to aid those taking the ASQ Certified Six Sigma Black Belt (CSSBB) exam, and is best used in conjunction with The Certified Six Sigma Black Belt Handbook. Section 1 provides 432 practice questions organized by the nine parts of the 2015 Body of Knowledge (BoK). Section 2 gives the reader a 150-question practice exam comprising each of the nine parts of the BoK, in a randomized order that simulates the actual certification exam.
Unlike other resources on the market, all these questions and solutions were developed specifically to address the 2015 CSSBB Body of Knowledge and help those studying for the certification, including considering the proper depth of knowledge and required levels of cognition.

Sujets

• Business
• Qualité, hygiène, sécurité, environnement
• Sciences & Techniques
• Statistiques
• Statistiques
• Probabilités et statistiques
• Black Belt
• Six Sigma
• ASQ
• Mathematics
• Probability
• Statistics
• Seis Sigma
• Sciences et techniques

Informations

• Publié par: ASQ Quality Press
• Date de parution: 24 août 2017
• Nombre de lectures: 0
• EAN13: 9781951058609
• Langue: English

Extrait

The ASQ CSSBB Study Guide



Also available from ASQ Quality Press:
The Certified Six Sigma Black Belt Handbook , Third Edition
T. M. Kubiak and Donald W. Benbow
Practical Engineering, Process, and Reliability Statistics
Mark Allen Durivage
Statistics for Six Sigma Black Belts
Matthew A. Barsalou
The Certified Supplier Quality Professional Handbook
Mark Allen Durivage, editor
The Certified Reliability Engineer Handbook , Third Edition
Mark Allen Durivage, editor
Practical Process Validation
Mark Allen Durivage and Bob (Bhavan) Mehta
The ASQ CQE Study Guide
Connie M. Borror and Sarah E. Burke
The Probability Workbook
Mary McShane-Vaughn
The Certified Quality Engineer Handbook , Fourth Edition
Sarah E. Burke and Rachel T. Silvestrini, editor
The Quality Toolbox , Second Edition
Nancy R. Tague
The Certified Six Sigma Green Belt Handbook , Second Edition
Roderick A. Munro, Govindarajan Ramu, and Daniel J. Zrymiak
The Certified Manager of Quality/Organizational Excellence Handbook , Fourth Edition
Russell T. Westcott, editor
To request a complimentary catalog of ASQ Quality Press publications, call 800-248-1946, or visit our website at http://www.asq.org/quality-press .


The ASQ CSSBB Study Guide
Mark Allen Durivage
Shawn Findlater
ASQ Quality Press
Milwaukee, Wisconsin



American Society for Quality, Quality Press, Milwaukee 53203
© 2018 by ASQ
All rights reserved. Published 2017
Library of Congress Cataloging-in-Publication Data
Names: Durivage, Mark Allen, author. | Findlater, Shawn, author. | American
Society for Quality, issuing body.
Title: The ASQ CSSBB study guide / Mark Allen Durivage, Shawn Findlater.
Description: Milwaukee, Wisconsin : ASQ Quality Press, [2017] | Includes bibliographical references and index.
Identifiers: LCCN 2017033367 | ISBN 9780873899611 (softcover : alk. paper)
Subjects: LCSH: Six sigma (Quality control standard)—Examinations—Study
guides.
Classification: LCC TS156.17.S59 D87 2017 | DDC 658.5/620218—dc23
LC record available at https://lccn.loc.gov/2017033367
ISBN: 978-0-87389-961-1
No part of this book may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.
Ray Zielke: Director, Quality Press and Programs
Paul Daniel O’Mara: Managing Editor
Randall L. Benson: Sr. Creative Services Specialist
ASQ Mission: The American Society for Quality advances individual, organizational, and community excellence worldwide through learning, quality improvement, and knowledge exchange.
Attention Bookstores, Wholesalers, Schools, and Corporations: ASQ Quality Press books, video, audio, and software are available at quantity discounts with bulk purchases for business, educational, or instructional use. For information, please contact ASQ Quality Press at 800-248-1946, or write to ASQ Quality Press, P.O. Box 3005, Milwaukee, WI 53201-3005.
To place orders or to request ASQ membership information, call 800-248-1946. Visit our website at http://www.asq.org/quality-press .




I would like to dedicate this book to and recognize the patience of my wife Dawn and my sons Jack and Sam, which allowed me time to complete this project. I would also like to thank Shawn Findlater for partnering on this project, and in the process becoming my friend.
—Mark Allen Durivage
To my amazing wife Nathalie for having patience with me and taking the lion’s share of the home tasks, allowing me to finish this book. I love you.
To my full-of-potential daughters, Camille and Alexa, I hope to inspire you to never let any status quo stop you from achieving your dreams.
—Shawn Findlater


Introduction
This book is primarily meant to aid those taking the ASQ Certified Six Sigma Black Belt (CSSBB) exam, and is best used in conjunction with The Certified Six Sigma Black Belt Handbook (ASQ Quality Press). Section 1 provides over 430 practice questions organized by the nine parts of the 2015 Body of Knowledge (BoK). Section 2 gives the reader a 150-question practice exam comprising each of the nine parts of the BoK, in a randomized order that simulates the actual certification exam.
Unlike other resources on the market, all these questions and solutions were developed specifically to address the 2015 CSSBB Body of Knowledge and help those studying for the certification, including considering the proper depth of knowledge and required levels of cognition.
Please note that all calculations for these questions were performed using a simple scientific calculator. Therefore, some answers may vary slightly if worked with a spreadsheet or other software application. The authors strongly suggest referring to the official ASQ calculator requirements,* purchase a compliant calculator, and practice using the calculator. Additionally, we suggest purchasing the Certified Six Sigma Black Belt Handbook from ASQ Quality Press and becoming familiar with the equations and statistical tables provided in the appendixes in order to optimize your time during the actual certification exam.
As a reminder, practice/sample test questions such as those in this study guide cannot be taken into ASQ certification exam rooms. The certification exam is open book. It is strongly recommended that you do take the Certified Six Sigma Black Belt Handbook in with you to look up or verify any answers as you work the exam questions.
We welcome your feedback and suggestions for improvement. Please contact us at [e-mail] and we will do our best to clarify any questions you may have and incorporate any suggestions for improvement into future printings or editions of this study guide.
Mark Durivage
Lambertville, Michigan
Shawn Findlater
Fort Lauderdale, Florida


Acknowledgments
The ASQ CSSBB Study Guide is dedicated to the hardworking individuals globally who work tirelessly for their companies to improve and optimize service and production processes.
We would like to acknowledge Sara Deem and Chad Walters for their very thorough and detailed review of the draft manuscript.
We would like to thank those who have inspired, taught, and trained us throughout our professional careers. Additionally, we would like to thank ASQ Quality Press, especially Paul O’Mara, Managing Editor, and Randy Benson, Senior Creative Services Specialist, for their expertise and technical competence, which made this project a reality.


Limit of Liability/Disclaimer of Warranty
The authors have put forth their best effort in compiling the content of this book; however, no warranty with respect to the material’s accuracy or completeness is made. Additionally, no warranty is made in regard to applying the recommendations made in this book to any business structure or environments. Businesses should consult regulatory, quality, and/or legal professionals prior to deciding on the appropriateness of advice and recommendations made within this book. The authors shall not be held liable for loss of profit or other commercial damages resulting from the employment of recommendations made within this book, including special, incidental, consequential, or other damages.


Section 1: Practice Questions
Part I Organization-Wide Planning and Deployment
Part II Organizational Process Management and Measures
Part III Team Management
Part IV Define
Part V Measure
Part VI Analyze
Part VII Improve
Part VIII Control
Part IX Design for Six Sigma (DFSS) Framework and Methodologies
This section is divided into nine parts, one for each section in the Certified Six Sigma Black Belt (CSSBB) Body of Knowledge (BoK). In each part, there is a set of questions followed by detailed solutions.


Part I: Organization-Wide Planning and Deployment
(30 questions)
A. Organization-wide considerations
1. Fundamentals of six sigma and lean methodologies. Define and describe the value, foundations, philosophy, history, and goals of these approaches, and describe the integration and complementary relationship between them. (Understand)
2. Six sigma, lean, and continuous improvement methodologies. Describe when to use six sigma instead of other problem-solving approaches, and describe the importance of aligning six sigma objectives with organizational goals. Describe screening criteria and how such criteria can be used for the selection of six sigma projects, lean initiatives, and other continuous improvement methods. (Apply)
3. Relationships among business systems and processes. Describe the interactive relationships among business systems, processes, and internal and external stakeholders, and the impact those relationships have on business systems. (Understand)
4. Strategic planning and deployment for initiatives. Define the importance of strategic planning for six sigma projects and lean initiatives. Demonstrate how hoshin kanri ( matrix), portfolio analysis, and other tools can be used in support of strategic deployment of these projects. Use feasibility studies, SWOT analysis (strengths, weaknesses, opportunities, and threats), PEST analysis (political, economic, social, and technological) and contingency planning and business continuity planning to enhance strategic planning and deployment. (Apply)
B. Leadership
1. Roles and responsibilities. Describe the roles and responsibilities of executive leadership, champions, sponsors, process owners, master black belts, black belts, and green belts in driving six sigma and lean initiatives. Describe how each group influences project deployment in terms of providing or managing resources, enabling changes in organi