Follow Up Review of OAG Child Protective Services Program Audit-2004048

TABLE OF CONTENTSINTRODUCTION 1SCOPE 1FOLLOW-UP REVIEW RESULTSINVESTIGATION AND SUBSTATIATION OF RECORDED CA/N CASESIntake Screening Process 2-3Investigations of Suspected CA/N 4-6CA/N Complaint Investigation Risk Analysis 7Timeliness of Initial Face-to-Face Contact 7-9Written Reports From Mandated Reporters 9-10Notification of Disposition of Complaints Made by Mandated Reporters 10-11Families in Need of Services 11Recording and Referral of Suspected Sexual Abuse or SexualExploitation to Law Enforcement Officials 11-12SUBSTANTIATED CASESActions Taken on Substantiated Cases 13-14Notification of Perpetrators on the Central Registry 14-15Registry Data Integrity 15-16Controls Over Access to Registry 16-17OTHER PERTINENT ISSUESContinuous Quality Improvement Process 17-18Implementation of Training for Caseworkers 19-20Contracting and Competitive Bidding for Purchased Services 20-21Confidentiality of Program Information 21-23INTRODUCTIONThe Office of Internal Audit performed a follow-up review between the period of January1, 2004 and June 30, 2004 to determine if the Family Independence Agency hadcomplied with the recommendations included in the Office of the Auditor General’s(OAG) performance audit of the Children’s Protective Services Program, for the periodOctober 1, 1994 through December 31, 1996. The performance audit contained 5material ...