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May 5, 2011 Dear Rider: During some parts of the Tour on Sunday ...

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May 5, 2011 Dear Rider: During some parts of the Tour on Sunday ...

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Ajouté le : 21 juillet 2011
Lecture(s) : 45
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May 5, 2011
Dear Rider:
During some parts of the Tour on Sunday, there was a regrettable lack of
communication to riders, which caused delays and inconvenienced some of you.
We want to respond to your questions and complaints in detail. Over the course of many
months, we made plans and decisions about how to proceed, taking into consideration
construction schedules and other outside information.
Our plans worked well for most of the day. However, we now know that the plans were
neither adequate nor flawlessly executed. We are sorry to those of you who endured
discomfort, frustration and inconvenience from the bottlenecks, as well as for the lack of
real-time information.
I know that my words cannot change the bad experience had by those of you who were
in the latter part of the ride. Please know that Bike New York will do everything in its
power to ensure that these situations are never repeated, even if it means reducing the
number of participants in the Tour.
The feedback we have received has not only been alarming but very helpful as we move
forward to improve this event.
We are taking this matter seriously and hear the comments loud and clear. We don't
have all the answers right now, but will continue to work in the weeks and months ahead
to prevent situations like the ones you experienced from occurring again. We have
learned and are still learning a great deal about Sunday’s Tour. Rest assured: We want
all of our riders to have a wonderful experience on the Tour.
Our goal is for not most, but all, riders to have a wonderful day. We are responding
directly to all inquiries sent to info@bikenewyork.org. In addition, in a couple of weeks
we will be sending a survey for direct feedback regarding your experience.
We would like to thank all 32,000 riders who were with us on May 1 for your feedback
and support during this process.
Sincerely,
Ken Podziba
President and CEO, Bike New York
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