Service level performance management and planning audit

Audit Scotland (An; Nd/Lgg; Bg/Isg)

Sujets

• management
• managers
• management leadership

Informations

• Publié par: Onfo
• Nombre de lectures: 15
• Langue: English

Extrait

Service Level Performance Management
and Planning Audit
Audit Guide
2001/02
Audit Scotland
Performance Audit
August 2001
www.audit-scotland.gov.uk
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Introduction to the PMP audit
This document provides guidance on the service level Performance Management and
Planning (PMP) audit for 2001/2002.
This audit guide is for use by both auditors and council staff who have to complete a
PMP audit submission. The guide explains what the audit involves, how it is carried
out, and the roles of the council and the auditor. It also provides detailed guidance on
what will be audited, and the information required by the auditor from the service in
its submission.
It is important that auditors and service staff involved in the PMP audit familiarise
themselves with the content of this guide and follow the approach set out.
Copies of all PMP audit guides are available on the Audit Scotland web site and from
the external auditor.
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Contents
Contents
Page
Purpose of the PMP Audit 11 Introduction to the
PMP Audit and The PMP audit framework 1
Best Value
Audit objectives 2
What the audit involves 2
Audit coverage for 2001/2 (PMP3) 2
The Best Value framework in Scotland 3
Format of this guide 4
2 Completing the Evidence based 5
Audit Getting behind the paperwork 6
Using evidence already gathered 6
Focusing on achievement not compliance 6
Briefing session for the auditor 6
Corporate actions 7
Selecting improvement actions/projects 7
Linking corporate approaches and service PMP 7
audits
Completing the audit efficiently and effectively 8
Minimising staff time for the audit 9
Avoiding slippage 9
3 Key stages of the Getting started 10
audit: summary Main audit 11
Audit support 12
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Contents
4 Completing the Completing the submission 13
submission Service profile 14
15Self-assessment templates and background
information
Completing the templates 15
The templates
1. Clear leadership for a Best Value approach is 19
provided by elected members, the Service
Head, and the senior management team.
2. We understand and respond to the needs, 25
expectations and priorities of our
stakeholders.
3. We carry out effective Best Value reviews. 30
4. We have detailed and realistic plans for 41
achieving our goals.
5. We make best use of our people. 48
6. We make best use of our assets. 53
587. We have sound financial control and
reporting.
8. We actively support continuous 63
improvement.
9. We monitor and control our overall 69
performance
10. We have an effective approach to public 80
performance reporting.
Best Value Achievement Report 84
5 Improvement Introduction 90
agenda How the PMP audit fits into the improvement 91
agenda
Template 11: managing the improvement agenda 92
Template C: improvement agenda 94
Annexes Annex A: Integrating equalities within the PMP 97
audit framework
Annex B: Member involvement in Best Value 101
Annex C: PMP3 audit service level scorecard 102
Annex D: Choosing the Best Value option 103
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Introduction
Section 1. Introduction to the PMP audit and Best Va l u e
Purpose of the The PMP audit provides services with an opportunity to stand
back and evaluate how well they are implementing a BestPMP audit
Value approach. The audit is based on a self-assessment by
the service. The main purpose is to provide a structured way
in which a service can identify where it needs to improve.
Over the last two years, 192 services have completed the
audit. The overwhelming feedback is that the audit is
chall