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F r e n c h O u t s o u r c i n g M a r k e t
F o r e c a s t a n d A n a l y s i s 2 0 0 7 - 2 0 1 1












Filing Information: September 2007, IDC #FR 217
Market Analysis
IDC France : 124, Bureaux de la Colline, 92213 Saint-Cloud Cedex, France. Téléphone : 33.1.55.39.61.00 Fax : 33.1.55.39.61.01

S O M M A I R E
P
In This Study 1
Methodology ............................................................................................................................................. 1
Quantitative market analysis.............................................................................................................. 1
Market Size ................................................................................................................................ 1
Forecast Information Sources .................................................................................................... 1
The Forecasting Process .................................................................................................... 2
Company-Level Data Collection.......................................................................................... 2
Important Notes................................................................................................................... 2
Exchanges Rates ....................................................................................................................... 2
IT Outsourcing Competitive Analysis................................................................................................. 3
Service Providers ....................................................................................................................... 4
Market Definitions ..................................................................................................................................... 6
IT Outsourcing in the scope of the IT Service Market........................................................................ 6
IT Outsourcing Market definition........................................................................................................ 7
IS outsourcing............................................................................................................................. 7
Network and desktop outsourcing services (NDOS)................................................................... 7
Application management (AM) ................................................................................................... 7
Hosted application management (Hosted AM) ........................................................................... 8
Hosting infrastructure services (HIS).......................................................................................... 8
Vertical Markets................................................................................................................................. 8
Company sizes.................................................................................................................................. 9
Situation Overview 11
The IT Outsourcing Market in 2006-2007 ................................................................................................. 11
The IS Outsourcing............................................................................................................................ 12
Network and Desktop Outsoucing Services....................................................................................... 13
Application Management ................................................................................................................... 14
Hosted Application Management....................................................................................................... 14
Hosting Infrastructure Services.......................................................................................................... 15
Vertical Situation Overview......................................................................................................... 16
Company size Situation Overview.............................................................................................. 18
The Business Process Outsourcing (BPO) Market in 2006-2007 ............................................................. 20
Customer care BPO .......................................................................................................................... 21
Human Resources BPO .................................................................................................................... 22
Finance and accounting BPO............................................................................................................ 22
Industry-Specific BPO ....................................................................................................................... 23
Procurement BPO ............................................................................................................................. 23
Competitive Analysis and 2006 Market Shares 24
Competitive situation ................................................................................................................................ 24
Top 3 IT Outsourcing Vendor Profiles....................................................................................................... 26
Atos Origin......................................................................................................................................... 26
Current market position .............................................................................................................. 26
IT outsourcing focus areas ......................................................................................................... 26
IBM .................................................................................................................................................... 27
Current market position .............................................................................................................. 27
IT outsourcing focus areas ......................................................................................................... 27
Capgemini ......................................................................................................................................... 27
Current market position .............................................................................................................. 27
IT outsourcing focus areas ......................................................................................................... 28
Leading Vendors by IT Outsourcing functional Segment..................................................................... 29
©2007 IDC #FR217 1 Application Management............................................................................................................ 29
IS Outsourcing............................................................................................................................ 30
Network and Desktop Outsoucing Services ............................................................................... 31
Hosting Infrastructure Services .................................................................................................. 32
Future Outlook 33
IT Outsourcing outlook for 2007 and beyond............................................................................................ 33
Market Drivers and Trends for IT Outsourcing................................................................................... 33
IT Outsourcing Forecast and Assumptions............................................................................................... 35
Key Growth Drivers ........................................................................................................................... 35
Forecast by Segment ................................................................................................................. 42
Forecast by verticals................................................................................................................... 43
Forecast by Company Size ........................................................................................................ 45
Business Process Outsourcing Forecast .................................................................................................. 46
French BPO Services Trends............................................................................................................ 46
Forecast by Segment ................................................................................................................. 48




























©2007 IDC #FR217 2






























Copyright Notice
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Copyright 2005 IDC. Reproduction is forbidden unless authorized. All rights reserved
©2007 IDC #FR217 3

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