The Complete Manager Makeover

Lisa I. Perez SPHR SHRM-SCP

Description

There are hundreds of books on leadership and management but The Complete Manager Makeover offers a nuts and bolts approach to answer questions like “what exactly do I say and do in this situation?” It provides a road map to follow with people management, so whether your hiring, interviewing, training or managing performance this book has it all. You’ll learn regulatory compliance with practical application including what to do, what to say, and how to modify what you say depending on the person and situation. The free Supplemental Toolkit gives you additional materials and tools to manage your most important career asset, the people.

10% of the proceeds from The Complete Manager Makeover (The CMM) book sales, products & services are donated to 501c3 organizations for their clean water initiatives. They include TheWaterBearers whose mission is to inspire those who have access to clean water to get it to those who do not and Blood:Water whose vision is to end the water and HIV/AIDS crises in Africa.

Sujets

• Human resource management
• Economics
• Business

Informations

• Publié par: AuthorHouse
• Date de parution: 30 juin 2021
• Nombre de lectures: 0
• EAN13: 9781665529587
• Langue: English

Extrait

Also by Lisa I. Perez
The Younger Self Letters Anthology
ASIN: B095V9X9M3
Publisher: Monarch Crown Publishing (May 25, 2021)
Publication date: May 25, 2021
THE COMPLETE MANAGER MAKEOVER
 
Transforming the Human in Human Resources ®
 
 
 
 
Lisa I. Perez, SPHR, SHRM-SCP
 
 
 
 

 
 
AuthorHouse™
1663 Liberty Drive
Bloomington, IN 47403
www.authorhouse.com
Phone: [phone]
 
 
 
 
© 2021 Lisa I. Perez, SPHR, SHRM-SCP.. All rights reserved.
 
No part of this book may be reproduced, stored in a retrieval system, or transmitted by any means without the written permission of the author.
 
Published by AuthorHouse 12/06/2022
 
ISBN: 978-1-6655-2954-9 (sc)
ISBN: 978-1-6655-2959-4 (hc)
ISBN: 978-1-6655-2958-7 (e)
 
Library of Congress Control Number: 2021912284
 
 
 
Any people depicted in stock imagery provided by Getty Images are models, and such images are being used for illustrative purposes only.
Certain stock imagery © Getty Images.
 
 
 
Because of the dynamic nature of the Internet, any web addresses or links contained in this book may have changed since publication and may no longer be valid. The views expressed in this work are solely those of the author and do not necessarily reflect the views of the publisher, and the publisher hereby disclaims any responsibility for them.
DEDICATION
This book is dedicated to my big brother, Laval J. Brown Jr., a.k.a. Chipper.
We were supposed to be doing so much of this journey together,
but I always hear you whispering, GO ACHIEVE!
CONTENTS
Foreword
Authors Note
Acknowledgements
Introduction
Chapter 1   Fundamental Philosophies
Fundamental Philosophy #1: Know When to Pivot To Pursue Your Passion
Fundamental Philosophy #2: You Don’t Ask You Don’t Get
Fundamental Philosophy #3: Simple Business Courtesies Matter, Return Phone Calls For Crying out Loud
Fundamental Philosophy #4: Close the Loop
Fundamental Philosophy #5: Integrity is not a Four-Letter Word.
Fundamental Philosophy #6: Think Outside the Box and Innovate
Fundamental Philosophy #7: Never be Afraid to Develop Others or Your Own Replacement
Fundamental Philosophy #8: You Are Responsible for Your Own Dreams
Fundamental Philosophy #9: Learn from “Bad” Managers
Fundamental Philosophy #10: While Change May be Necessary, Forcing it is Not.
Chapter 2   Interviews Are Not A One-Way Street
Legal Interviewing
Hiring Processes
Customer Satisfaction – Another Perspective
Hire the FIT, Train the Skill
The P.R.I.D.E.S. Model™
Step 1: Prepare for the Interview
Step 2: Rapport Building
Step 3: Information Gathering
Step 4: Describe the Position and Company
Step 5: Expect and Ask for Questions
Step 6: Summarize Next Steps
Chapter 3   Four Steps to Effective Training and Evaluating for Success
Know
Show
Do
Review
Chapter 4   Evaluations and Performance Improvement Conversations
Ratings Systems
Evaluator Errors
Correcting Performance Issues
Levels of Infractions
Corrective Action Steps
1.   Coaching and Counseling
2.   Verbal notice
3.   Written notice
4.   Suspension
5.   Returning from suspension
6.   Separation from employment
Chapter 5   Looking at the Legalities
Fair Labor Standards Act (FLSA)
Immigration Reform & Control Act (IRCA)
Occupational Safety & Health Act
Health Insurance Portability and Accountability Act
Uniformed Services Employment & Reemployment Rights Act
National Labor Relations Act
Labor-Management Relations Act
Employee Retirement Income Security Act
Uniform Guidelines of employee Selection Procedures
Federal Insurance Contributions Act
Worker Adjustment & Retraining Notification Act
Title VII, Civil Rights Act
Title I, Americans with Disabilities Act
Consolidated Omnibus Budget Reconciliation Act
Age Discrimination in Employment Act
Family Medical Leave Act
Chapter 6   The Warm and Fuzzy Brick
D – Dominant/Direct
I – Inspiring/Influencing
S – Steady/Supportive
C – Cautious/Compliant
Chapter 7   Bridging the Gaps in a Multi-Generational Workforce
The Traditionalist
The Baby Boomers aka Boomers
Generation X aka Gen X
Generation Y aka Millennials
Generation Z aka Gen Z
A few words about Cuspers
Chapter 8   Low Cost/No Cost Engagement, Recognition and Rewards
No Cost Engagement
Low-Cost Engagement
Afterword
Appendix
Sample Rap Session Form
Sample Behavior Based Interview Questions and More
Progressive Corrective Action Checklist
Disciplinary Process Checklist
The Effective Termination Process
Preparing For The Termination Discussion
Handling Difficult Situations
Dealing With The Remaining Staff
Conducting a Layoff Conversation
Pre-Meeting Preparation
The Notification Meeting
Your Role Is The Informer.
Anticipating and Handling Problems
Questions That may be Asked
Post Meeting
Next Step Resources
FOREWORD
I will never forget the time I first met Lisa Perez. It was in a training program she attended. The reason I remember her is because of her unique D/S personality blend. That particular blend is a little more uncommon. Of course, there is nothing wrong with it –it is just a little more statistically unusual – which perfectly describes Lisa. She is no average or ordinary person. She is a trailblazer doing her best to make a positive difference in the life of everyone she meets.
Perhaps you have heard the positive, exciting, motivational saying, “There is one in every crowd”; well, that would be Lisa! She has the energy of a Cheetah, the tenacity of a Lion, the compassion of Mother Teresa and the heart of a Champion. Try finding that combination in most people!
This new book she has written will open your eyes to see things you have not understood in the past. In a world full of self-help books, who would even attempt to include another one? Only someone who had something new and different and important to communicate…which Lisa does. I am so grateful for all she has to say!
Writing a book is both a labor of toil and yet a labor of love. No one understands what all is included in that process until they have done it. That is why less than 1% of people on the planet will ever do it. The key element is having a message that will make a difference in the life of the reader and then the long and toilsome effort it takes to complete the task. Lisa has done it!
The reader is in for a treat in his or her own personal growth and development journey. The information you are about to read will make that journey more profitable and enjoyable. Thank you, Lisa. For a job well done! I am proud of you!
Robert A. Rohm, Ph.D.
Personality Insights, Inc.
Atlanta, GA
AUTHORS NOTE
10% of the proceeds from The Complete Manager Makeover (The CMM) book sales, products & services are donated to 501c3 organizations for their clean water initiatives. They include TheWaterBearers™ whose mission is to inspire those who have access to clean water to get it to those who do not and Blood:Water whose vision is to end the water and HIV/AIDS crises in Africa.
This link https://thecompletemanagermakeover.com/thecmm/cmm-supplemental-toolkit/ is for The CMM Supplemental Workbook & Toolkit which provides sample forms and additional information that can support your managerial function while providing best practice processes to enhance your role in the respective topic. The Appendix contains additional guides and checklists to help you execute many of the processes suggested in this book. These forms and documents have universal application within any organization. If you find that your company does not have a sufficient human resources compliance and training infrastructure, consider The Complete Manager Makeover Memberships that provide valuable resources and benefits to meet those needs.
This book is designed to provide accurate and authoritative information regarding the subject matter covered. It is sold with the understanding that neither the publisher nor the author is engaged in rendering legal advice. If legal advice or other expert assistance is required the services of a competent licensed or certified professional should be sought. As laws may vary by state and are subject to frequent amendment, this book addresses Federal Employment law regulations and their general application to most private sector employers. The federal laws discussed in this book are subject to frequent revision and interpretation by amendments or judicial revisions that may significantly affect employer and employee rights and obligations. State regulations, Affirmative Action employers and Public Sector Employer regulations and Collective Bargaining Agreements may vary; therefore, before taking any actions on the information contained in this book individuals should review this material with internal/external counsel, company HR Representatives or the services of HBL Resources, Inc. a full-service human resource consulting firm, to determine specific applicability. Our founder can be reached at [e-mail] . The interpretations conclusions and recommendations in this book are those of the author and are not necessarily representing those of the publisher.
ACKNOWLEDGEMENTS
There are so many people to thank who have made this book possible, many have had a direct impact and are aware of their contributions, but there are countless others who have had an impact on my career i